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Allstate Renters Insurance Review 2020

Sept. 25, 2020
Insurance, Renters Insurance
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Allstate renters insurance is a solid offering from one of the largest insurers in the U.S., covering the basics as well as a few useful extras. You can get an Allstate renters insurance policy online or through the company’s network of local agents, who also sell a variety of other insurance policies and financial products.

If you’re looking for a familiar, well-established brand that offers just about any insurance policy you need, Allstate might be right for you.

Allstate renters insurance pros and cons

ProsCons
Offers a variety of discountsHas relatively few extra coverage options
Has a useful home inventory feature in its mobile appCustomer satisfaction rating is slightly lower than average
Received fewer complaints to state regulators than expected for a company of its size

Allstate renters insurance rating

4.0 NerdWallet rating

Allstate renters insurance earned 4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account coverage and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, Allstate is among NerdWallet’s best renters insurance companies.

Allstate renters insurance coverage

An Allstate renters insurance policy includes the standard coverage you’d expect, including personal property coverage for your belongings, and liability and medical payments coverage in case someone is injured in your home. Allstate will also cover additional living expenses (such as hotel and restaurant bills) if you have to move out because of damage from a disaster covered in your policy. In most states, there’s no dollar cap on this coverage, though a 12-month limit may apply.

You can also add the following coverage options to your policy:

  • Scheduled personal property, which covers expensive individual items such as jewelry or electronics that aren’t sufficiently insured by the standard policy.
  • Identity theft coverage.

» MORE: What is renters insurance, and what does it cover?

Allstate renters insurance discounts

You may be able to lower your renters insurance premium with the following discounts:

  • Multi-policy discount.
  • Autopay discount.
  • Claim-free discount.
  • Discount for safety devices or services, such as fire alarms or security systems.
  • Discount for retired policyholders.

» MORE: Renters insurance quotes: What you need to know

Allstate complaints and customer satisfaction

Allstate had fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (The NAIC’s home insurance complaints cover a range of policy types, including renters and condo insurance.)

However, the company had a slightly lower than average rating for customer satisfaction in a 2020 J.D. Power home insurance study.

» MORE: Allstate auto insurance review

More about Allstate

Website: You can do just about everything on Allstate’s website, including get a quote, pay your bill, find an agent, and file and track claims. The site’s “Tools & Resources” section has useful information on renters insurance.

App: You can pay your bill, access policy details, make a claim and contact your agent through Allstate’s mobile app, available on both iOS and Android. Particularly useful for renters is the app’s Digital Locker feature, which allows you to itemize your belongings and upload photos and receipts. Creating this type of home inventory makes filing a claim easier and can help ensure you get enough money to replace all your belongings after a disaster — not just the ones you recall off the top of your head.

State availability: Allstate renters insurance is available in all 50 states.

Other insurance: Besides renters policies, Allstate sells the following types of insurance:

Auto insuranceLife insurance
Homeowners insuranceCondo insurance
Motorcycle insuranceBusiness insurance
Boat insuranceSnowmobile insurance
RV insuranceATV insurance

Allstate also offers pet insurance and event insurance through third-party providers.

Renters Insurance Ratings Methodology

NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts, online experience and more. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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