at a glance
- Offers a full range of term, whole and universal life products.
- Gets a high number of complaints to regulators for a company of its size.
- NerdWallet rating: No. 18 of 18 life insurance companies.
AIG is one of the biggest insurers in the world, serving 90 million customers in more than 100 countries. The insurer became a symbol of the U.S. financial crisis in 2008 when the government bailed out the company for $182 billion in exchange for an equity stake. AIG restructured, repaid all the money plus interest, and the U.S. Treasury sold off its last company shares in 2012.
NerdWallet rank: 18th
AIG ranked No. 18 out of 18 large companies scored by NerdWallet. NerdWallet’s life insurance company rankings combine its A.M. Best rating, consumer complaints and J.D. Power’s customer satisfaction score.
A.M. Best financial strength rating: A (excellent)
AIG’s financial strength is “superior,” according to ratings agency A.M. Best.
Financial strength is important because it indicates how well an insurer can pay claims. It’s especially important when choosing a life insurance company because claims might not be made until many decades after a policy is purchased.
Consumer complaints: Worse than the median
AIG drew fewer than the median number of complaints to state regulators in 2015 for a company of its size, according to the latest data from the National Association of Insurance Commissioners.
The association assigns a complaint ratio score to insurance companies, based on the number of complaints to state insurance commissioners, adjusted for market share. The median score is 1. A score less than 1 means fewer complaints. AIG’s score for individual life insurance in 2015 was 1.19.
J.D. Power ratings: GENERALLY AVERAGE
AIG scored “about average” for most measurements and ranked among “the rest” (the lowest possible score) for interaction in a 2016 J.D. Power customer service survey. The insurer ranked No. 18 overall out of 21 companies included in the survey.
|AIG customer satisfaction scores|
|Overall satisfaction||About average|
|Billing and payment||About average|
|Policy offerings||About average|
|Source: J.D. Power 2016 U.S. Life Insurance Study|
|AIG products sold|
More about AIG
AIG offers a full range of term, whole, universal, index universal and variable universal life products.
In 2014, the company launched AG Asset Protector, a suite of features customers can choose for permanent life insurance policies. Pitched as “life insurance you don’t have to die to use,” the products give policyholders the option to use their death benefits while they’re still living. The Accelerated Access Solution lets a policyholder get access to the death benefit in the event of a chronic illness, and the Lifestyle Income Solution allows a policyholder to use the death benefit to supplement retirement income.