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AIG Life Insurance Review 2018

Jan. 26, 2018
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at a glance

  • NerdWallet ranking: No. 23 life insurance company (out of 23 evaluated).
  • Offers a full range of term, whole and universal life products.
  • Gets a high number of complaints to regulators for a company of its size.

Overview

AIG is one of the biggest insurers in the world, serving 90 million customers in about 80 countries. The insurer became a symbol of the U.S. financial crisis in 2008 when the government bailed out the company for $182 billion in exchange for an equity stake. AIG restructured, repaid the money plus interest, and the U.S. Treasury sold off the last of its shares in the company in 2012.

» MORE: The best life insurance companies

Find out more about each element that goes into our AIG insurance review by clicking below.

NerdWallet rank: 23rd

AIG ranked No. 23 out of 23 large companies scored by NerdWallet. NerdWallet’s life insurance company rankings are based on the insurer’s A.M. Best financial strength rating, J.D. Power customer satisfaction score and volume of consumer complaints to state regulators.

A.M. Best financial strength rating: A (excellent)

AIG’s financial strength is “excellent,” according to ratings agency A.M. Best.

Financial strength is important because it indicates how well an insurer can pay claims. It’s especially important when choosing a life insurance company because claims might not be made until many decades after a policy is purchased.

Consumer complaints: Worse than the median

AIG drew more than the median number of complaints to state regulators in 2017 for a company of its size, according to the latest data from the National Association of Insurance Commissioners.

The association assigns a complaint ratio score to insurance companies, based on the number of complaints to state insurance regulators, adjusted for market share. The median score is 1, and a score higher than 1 means more complaints.

The average score, weighted for market share, for AIG’s life insurance subsidiaries was 2.3 in 2017 for individual life insurance.

J.D. Power ratings: Below average

AIG scored among “the rest” (the lowest possible score) for customer satisfaction in the 2017 J.D. Power U.S. Life Insurance Study. The insurer ranked No. 22 overall out of 24 companies included in the survey.

Customer satisfaction category AIG's score
Overall satisfaction"The rest"
Billing and payment"The rest"
Price"The rest"
Policy offerings"The rest"
Interaction"The rest"

More about AIG

Types of life insurance soldOther products & services
  • Term life insurance
  • Whole life insurance
  • Universal, index universal and variable universal life insurance
  • Accidental death insurance
  • Annuities
  • Mutual funds
  • Travel insurance

AIG offers a full range of term, whole, universal, index universal and variable universal life insurance.

The company’s “Quality of Life” policies give access to some of the benefits before death if the insured person is diagnosed with a chronic, critical or terminal illness.