When it comes to choosing a financial planner, it pays to find help that will put you first.
If you’re sensitive to cost and mainly want help with investment management, a robo-advisor might suit you. These online services offer low fees, and many include access to human advisors when you have questions. (Intrigued? Check out our list of the best robo-advisors.)
On the other hand, a traditional, in-person human advisor or online planning service like Facet Wealth might suit you better if you want more wide-ranging money advice or have a complex situation.
Either way, here are five traits that the best financial planners have in common.
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1. They follow the fiduciary standard and put you first
You want an advisor who is a true fiduciary, which means someone who looks out for your best interest and puts it above his or her own. Fiduciaries make the right decisions for you, even when it costs them. Ask potential advisors if they follow the fiduciary standard.
Doing what’s in the client’s best interest is broader than matching him or her with the right financial product. “A great planner needs to get clients to explore all reasonable opportunities,” Sheryl Garrett, founder of the financial advisory Garrett Planning Network, says. Part of a planner’s job is finding out what the client wants, even if the client isn’t quite sure.
» Get started: How to choose the right financial advisor for you
2. They’re transparent about how they get paid
It’s important to understand how your financial advisor gets paid: by you, by big financial firms for putting you into certain products, or something in between.
The best financial planners are clear upfront about how they’re compensated. And the ideal scenario is they’re compensated by you, not big financial firms. Some people who call themselves financial advisors may be paid in a way that creates a conflict of interest, and you don’t want that conflict.
Look for a fee-only fiduciary, advises Micah Hauptman, financial services counsel at the Consumer Federation of America, a consumer advocacy group. Going with a fee-only advisor may cost more money upfront, but it should save you money in the long run because your advisor will act in your interest.
» Crunch the numbers: How much does a financial advisor cost?
3. They focus on motivating you
The best financial advisors not only develop a financial plan for you, they also help you stick to it. They energize and motivate you to meet your goals. The best financial plan in the world won’t matter unless you have the determination to see it through, and that means a long-term commitment measured in years.
“The most important role of the financial advisor is to help a client get the most out of their financial lives — be the most effective catalyst for them, light the fire under the client,” Garrett says.
The most important role of the financial advisor is to help a client get the most out of their financial lives — be the most effective catalyst for them.
Motivation also means keeping clients calm when the markets zig and zag, as they inevitably do. The best advisors focus on behavioral finance, Hauptman says, reinforcing clients’ good behavior, managing their expectations and making sure they’re not chasing performance.
Importantly, find an advisor whose motivational style works for you.
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4. They’re clear about your relationship
When you hire a financial advisor, you want to be absolutely clear on the relationship. Whom will you work with? How often will you meet? How will you pay the advisor?
Hauptman explains: “The best advisors provide pre-engagement disclosures. They provide a plain-English summary about the relationship, the services and products, and how the client will pay for those products.” The best advisors will also show you any conflicts of interest they might have.
The best advisors provide a plain-English summary about the relationship, the services and products, and how you will pay for them.
The best financial planners are interested in your welfare and will clearly detail what you need to know before you decide. Garrett says: “Investigate the advisor beforehand online. Invest some time interviewing them. Take your time. Don’t let anybody rush you.”
5. They shape a plan that meets your needs
Everyone walks into an advisor’s office with a different situation, goals and expectations. The best advisors listen to you and shape a financial plan around your requirements.
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“The best financial advisors have the ability to connect and get to know what clients really need as quickly and efficiently as possible,” Garrett says. The advisor must actively listen and empathize with the client, structure a plan around client needs and then show how the plan fits together.