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Hilton Honors Goes Down for Upgrades

Oct. 30, 2018
Loyalty Programs, Travel, Travel Credit Cards
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Hilton Honors members may experience difficulty redeeming points until Thursday, Nov. 1, 2018. The loyalty program is bringing computer systems down for upgrades starting Oct. 30.

What’s affected?

Throughout the two-day outage, many Hilton self-service features like digital check-in and digital key also will be unavailable. The biggest concerns affect the ability of members to book, change or cancel reservations both online and over the phone. Hilton Honors members will also be unable to use their Hilton Honors points for award nights, in the Hilton Honors points shopping mall, or toward purchases on

But members will still be able to earn points through a Hilton credit card and from staying at participating hotels.

» Learn more: 5X reasons to love the Hilton Honors American Express Card

Once complete, Hilton says earned points will post faster to accounts. The process will also lay groundwork for future user experience improvements.

The what-ifs

But what happens if you need to change an itinerary or discover you’re missing points during the outage?

To make last-minute changes to itineraries on Oct. 30 or 31, travelers should contact their hotels directly. Because online services and phone centers will be down during the upgrade, individual hotels can assist travelers better than other channels.

Although access to points and balances won’t be available during the process, members will still receive credit for their stays and spending on Hilton Honors American Express Cards. Those who notice missing points after the upgrades are complete can request credits directly from Hilton online.

» Learn more: Find the best hotel credit card for you

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You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2020, including those best for:

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