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Plans offered: Accident and illness.
Breadth of coverage: Average.
Range of plan options: Average.
Can pay your vet directly: No.
The bottom line: A good option for pet owners who want plenty of coverage and a high reimbursement amount.
Fetch by The Dodo, formerly known as Petplan, offers pet owners an accident and illness policy for pets. The policy includes coverage for veterinarian exam fees, tooth injuries and diseases, behavioral therapy, cancer treatment and diagnostic tests, like MRIs. Its policy also provides a unique coverage: Fetch by The Dodo will cover up to $1,000 in boarding fees for a pet if its owner is in the hospital. Accident-only and wellness plans are not available.
The company's app lets policyholders manage their accounts, submit claims and scan medical documents, and its website offers in-depth information about what's covered, plus an extensive FAQ section.
Fetch by The Dodo is based in New York, and policies are underwritten by XL Speciality Insurance Company and Axis Insurance Company.
Fetch by The Dodo pet insurance
Fetch by The Dodo earned 4 stars out of 5 for overall performance. NerdWallet's ratings are determined by our editorial team. The scoring formula considers consumer experience, coverage options and financial strength ratings.
Fetch by The Dodo's pros and cons
Covers dental injuries and diseases, holistic treatment options and sick exam fees.
Wellness or accident-only plans are not available.
Will cover pet boarding fees if you’re in the hospital.
Can waive the waiting period for knee injuries with a veterinarian exam within the first 30 days of the policy.
Fetch by The Dodo's accident and illness policies are available in all 50 states and Washington, D.C.
Fetch by The Dodo's pet insurance plans
Fetch by The Dodo offers one accident and illness plan with three annual limits to choose from online— $5,000, $10,000 or $15,000. Additional limits, including an unlimited annual benefit, are available over the phone.
What Fetch by The Dodo pet insurance covers
Fetch by The Dodo's pet insurance plan covers:
Veterinary exam fees.
Emergency visits to licensed veterinary clinics within the U.S. and Canada.
Licensed veterinary specialists.
Tooth injury and disease.
Breed-specific medical conditions.
Injuries and illnesses.
Virtual veterinarian visits, up to $1,000 per year.
Diagnostic tests, including MRIs.
Imaging and ultrasounds.
Holistic and chiropractic care.
Behavioral therapy, up to $1,000 per year.
Surgery and rehabilitation.
Veterinarian-recommended supplements for injury or illness treatment.
If you go to the hospital, boarding fees for your pet up to $1,000 per year.
Up to $1,000 per year for missing pet advertising and reward.
What's not covered
Fetch by The Dodo's pet insurance doesn't cover:
Cosmetic or elective procedures, like tail docking and ear cropping.
Routine and preventative care.
Spaying and neutering.
Flea and tick protection.
Fetch by The Dodo coverage options
Deductibles: Annual deductibles are available in $50 increments from $250 to $1,000.
Reimbursement amounts: You can be reimbursed for 70%, 80% or 90% of your expenses.
Coverage limits: You can choose an annual coverage limit of $5,000, $10,000 or $15,000 from the company website. Additional limits are available over the phone, including an unlimited annual benefit.
Restrictions and waiting periods
Age restrictions: Pets younger than 6 weeks old are not covered.
Waiting periods: Waiting periods are the time between when you buy your policy and when your coverage starts. There's a 15-day waiting period for illnesses and most injuries, with a six-month waiting period for hip and knee injuries. The knee injury waiting period can be waived by having your pet examined by a veterinarian within the first 30 days of your policy.
Discounts are available for:
Rescuing or adopting your pet from a shelter.
Veterans and active military members.
Licensed medical services pets.
Veterinarians and their staff.
Going a certain period without filing a claim.
Paying for your policy by quarter or year.
» MORE: Is pet insurance worth it?
Website: Fetch by The Dodo's website is easy to navigate and features coverage information, an extensive FAQ section and a 24/7 chat feature. Customer representatives are available through the chat Monday through Saturday. In addition, policyholders can log into their accounts on the website. You can also get a quote and buy a policy.
App: Pet owners can scan documents, file a claim and view claim history, track how much of the deductible is left, sign up for direct deposit and access the company's 24/7 chat feature through the app.
Claims: You can file a claim through the app or on the company website by providing the company with a finalized, fully paid invoice and detailed medical records. Claims usually take 15 days to process, and email updates are sent to update pet owners on their claim status. If you set up direct deposit, claims can be paid up to 10 days faster. Claims must be filed within 90 days of treatment.
Customer service: You can contact customer support by mail, email, through the website's 24/7 chat feature or over the phone, Monday through Friday. The website also offers a live chat feature where you can speak to a customer service representative Monday through Saturday. In addition, you can call customer support at 866-467-3875.
NerdWallet’s pet insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, coverage, plan options, discounts and more. Our “consumer experience” category looks at factors such as website transparency and how easy it is to file a claim. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale. See our full pet insurance methodology.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.