Liberty Mutual Pet Insurance Review 2023
Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.
Liberty Mutual
Pay vet directly
Scope of coverage
Ability to customize plan
Liberty Mutual
Pay vet directly
Scope of coverage
Ability to customize plan
Liberty Mutual pet insurance offers a wide range of coverage for cats and dogs, including an accident-only plan and a plan with wellness coverage. The company offers discounts for current Liberty Mutual customers and military veterans.
Liberty Mutual won’t cover pre-existing conditions except for curable ones that have been symptom- and treatment-free for at least 180 days.
Note: Coverage options and availability may vary depending on where you live and the age and breed of your pet.
Liberty Mutual pet insurance
Liberty Mutual earned 4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, coverage options and financial strength ratings.
» MORE: The best pet insurance companies
State availability
Liberty Mutual pet insurance for cats and dogs is available in all 50 states and Washington, D.C.
Liberty Mutual pet insurance plans
Liberty Mutual offers three plans for pet owners to choose from. To qualify for coverage with Liberty Mutual, your pet must have had a comprehensive vet examination within the last 12 months.
Accident-only
This plan will cover treatment related to sudden injuries and accidents, including damage to permanent teeth and anesthesia if an emergency procedure is required. However, it won’t cover your pet for illness.
Accident and illness
Liberty Mutual’s accident and illness plan includes coverage for cancer treatment and alternative medicine like acupuncture and hydrotherapy.
Accident, illness and wellness
This plan covers everything that the accident and illness plan does, plus wellness exams, heartworm medication, vaccinations and other types of preventive care.
What Liberty Mutual pet insurance covers
Liberty Mutual’s accident-only plan covers:
Treatment for injuries.
Euthanasia and anesthesia when performed by a veterinarian for an injury.
Up to two treatments per year if your pet eats a foreign object.
Burial and cremation expenses.
Liberty Mutual’s accident and illness plan covers everything the accident-only plan does, as well as:
Treatment for a covered illness.
Anesthesia.
Congenital health conditions, including hip dysplasia.
Behavioral therapy performed by a veterinarian (except in Florida and Alaska).
Alternative medicine like hydrotherapy and acupuncture (except in Florida and Alaska).
Cremation and burial expenses.
The accident, illness and wellness plan includes everything covered by the other two plans, plus:
Spaying and neutering.
Prescription medications.
Flea and tick prevention.
Dietary food and supplements.
Wellness exams.
Dental cleaning.
Vaccinations.
Deworming.
What’s not covered
Depending on your state, Liberty Mutual’s pet insurance may not cover:
Pre-existing conditions, except curable ones that have been symptom- and treatment-free for at least 180 days.
Breeding.
Osteoarthritis.
Any condition that could have been prevented by sterilization.
Obesity that is not due to a medical condition.
Eye or ear issues related to age.
Liberty Mutual’s accident-only plan will not cover your pet for any illness-related care.
Liberty Mutual coverage options
Deductibles: Liberty Mutual offers three annual deductible options: $250, $500 or $1,000. Under the accident-only and accident and illness plans, you must reach your deductible before you can be reimbursed for your pet’s care. If you purchase a plan that includes wellness coverage, no deductible is required for preventive care claims.
Reimbursement amounts: Liberty Mutual pet insurance offers reimbursement rates of 70%, 80% or 90%.
Coverage limits: Liberty Mutual has three coverage limit options: $5,000, $10,000 and $15,000.
Restrictions and waiting periods
Age restrictions: Liberty Mutual has no upper age limit for cats and dogs and allows you to insure your pet at 8 weeks.
Waiting periods: A waiting period is the time between when you buy your policy and when your coverage begins. Liberty Mutual policies have a 14-day waiting period for all claims, including wellness.
Discounts
Liberty Mutual offers a discount for existing customers and military veterans. You can also get a multi-pet discount if you insure more than one furry friend.
» MORE: Is pet insurance worth it?
Consumer experience
Website: Liberty Mutual’s website is easy to use and provides customers with sample policies and a thorough FAQ page. You can apply for a pet insurance policy right from the website.
Claims: You can file a claim via your online portal, by email or through the mail. On average, Liberty Mutual takes 10 days to reimburse its customers once a claim is filed. For faster payment, pet owners can sign up for direct deposit.
Customer service: You can call Liberty Mutual customer service at 844-250-9199 or email [email protected].
Current Product
|  |  |
|---|---|---|
NerdWallet rating 4.0 /5 | NerdWallet rating 4.0 /5 | NerdWallet rating 4.5 /5 |
Scope of coverage Excellent | Scope of coverage Excellent | Scope of coverage Excellent |
Ability to customize plan Average | Ability to customize plan Average | Ability to customize plan Excellent |
Direct vet pay No | Direct vet pay No | Direct vet pay No |
Bottom line Three plans to choose from, but doesn't cover most pre-existing conditions. | Bottom line Generous coverage and multiple plan options, including an accident-only policy. | Bottom line Spot offers a wide range of coverage choices for pet owners but won’t pay your vet directly. |
Other pet insurance companies to consider
It’s important to shop around so that you can find the right coverage for your pet’s needs. Check out these other pet insurance options:
» MORE: How much is pet insurance?
NerdWallet’s pet insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, scope of coverage, the ability to customize your plan and more. Our “consumer experience” category looks at factors such as website transparency and mobile app ratings. To calculate each insurer’s star rating, we adjusted the scores to a curved 5-point scale. See our full pet insurance methodology.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
