Allstate Business Insurance: Pros, Cons, Coverage Options

Allstate is a good option for policies with several types of commercial coverage — but may not be a fit for simpler insurance needs.
Randa KrissAug 17, 2021

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Perhaps most well-known for consumer auto insurance, Allstate is one of the top 10 largest providers of commercial auto insurance in the U.S. The company offers small-business insurance in all 50 states plus Washington, D.C., and has a wide network of agents across the country.

In addition to its commercial auto insurance, Allstate offers a customizable business owner’s policy, or BOP, bundling general liability insurance with property insurance and giving you the ability to add coverage such as business interruption insurance and equipment breakdown insurance.

Allstate’s small-business insurance coverage is subject to state availability, however, and qualifications may vary by state. If you’re not looking for commercial auto insurance or a BOP — or have simpler insurance needs — an alternative provider may be a better fit.

Allstate business insurance: Pros and cons

Pros

Cons

Commercial auto insurance available for a range of vehicles (e.g., vans, trucks, cars) across different industries.

Business insurance coverage is subject to state availability; qualifications may vary by state.

Customizable business owner’s policies available with add-ons such as equipment breakdown, data breach coverage and home-based business coverage.

Have to file a claim over the phone.

Wide network of agents across the country available to help you get the right insurance for your business.

Can’t just purchase a general liability policy.

Option to get a quote online; ability to manage your policy online or by using the Allstate mobile app.

Discounts may be available when you bundle your commercial auto insurance and BOP.

Allstate small-business insurance: Types of coverage

Allstate offers the following coverage options for small-business owners:

  • Commercial auto insurance.

  • Flood insurance.

  • Umbrella insurance.

  • Business owner’s policy.

    • General liability insurance.

    • Commercial property insurance.

    • Business interruption insurance.

    • Equipment breakdown coverage.

You can also purchase the following add-ons with your BOP:

  • Outdoor signs coverage.

  • Data compromise and identity theft protection.

  • Employee dishonesty insurance.

  • Home-based business coverage.

  • Cyberattacks coverage.

  • Shield endorsements.

Unlike some other business insurance providers, which give you the option to purchase policies like general liability on their own, Allstate doesn't offer this option. Instead, Allstate bundles general liability, commercial property and business interruption insurance as part of its business owner’s policy and allows you to further customize your coverage as needed.

Allstate commercial auto insurance

Commercial auto insurance protects vehicles that you drive in the course of your day-to-day business operations in the case of an accident. You can get a quote for business auto insurance from Allstate online, or you can find a local agent in your area and work with them to build a policy that’s right for your business.

Although policies are customizable, common coverages include liability, collision, comprehensive (i.e., physical damage from something other than a collision), uninsured/underinsured motorist and rental car. Allstate also offers additional protections such as towing and labor costs, rental reimbursement, sound system coverage and non-owned automobile liability coverage.

Allstate insures the following types of vehicles:

  • SUVs.

  • Pickup trucks.

  • Private passenger cars.

  • Utility vans.

  • Refrigerated box trucks.

  • Stake bed trucks.

  • Box trucks.

  • Utility-bed pickup trucks.

  • Glass trucks.

Keep in mind that coverage availability and requirements for commercial auto insurance vary from state to state, so you’ll want to talk to an agent or review your state regulations when shopping for coverage.

Allstate business owner’s policy

A business owner’s policy combines several types of business insurance into one policy to protect your business from common risks. Because a BOP bundles multiple types of coverage in one policy, it can be more convenient, and sometimes more affordable.

With Allstate, the standard business owner’s policy includes general liability insurance, commercial property insurance and business interruption insurance. General liability insurance protects your business from third-party claims of bodily injury or property damage, such as if someone slips and falls at your store and files a lawsuit against you.

Allstate also offers optional types of liability coverage, including:

Commercial property insurance protects your business property from damage caused by fire, smoke or other disasters. Business interruption insurance, also called business income insurance, covers lost income and fixed expenses while your business is closed for repairs after a disaster. With Allstate’s BOP, business interruption insurance is grouped in as a standard coverage under the commercial property part of the policy.

Allstate also allows you to add the following types of property coverage:

  • Employee dishonesty coverage.

  • Money and securities coverage.

  • Computer fraud and funds transfer fraud coverage.

  • Spoilage coverage.

You can get a BOP quote online or by working with a local Allstate agent. The policy can be customized to your needs, although like Allstate’s commercial auto insurance, coverage may not be available in all states and limits may vary.

Allstate customer service

You can call Allstate’s customer service line 24 hours a day, seven days a week. You also have the option to find a local agent or send an email.

To file a claim, you’ll have to call the business auto claim or business owner’s policy claim phone line. Unlike Allstate’s consumer insurance products, you don't have the option to file a claim online.

If you’re filing an auto claim, you’ll receive a claim number to track your claim’s progress. With BOP claims, on the other hand, you will receive status updates from your assigned adjuster.

Reviews from websites such as Trustpilot, Better Business Bureau and Consumer Affairs suggest that Allstate’s customer service could be improved — reviewers mention difficulty getting in touch with representatives and long wait times.

More about Allstate

Website: Allstate offers a variety of online resources for small-business owners, including informational guides about business insurance products, a frequently asked questions page and a chatbot to get answers to additional questions.

The company also administers the Small Business Connection program, which offers tutorials on topics such as banking and financial, digital marketing and legal solutions, as well as free tools, including marketing templates, transactional and legal forms and white papers. Additionally, Small Business Connection gives you access to the Marketplace — a hub filled with discounts on tools and services from Allstate partners.

Online account and mobile app: Allstate allows you to create an account to manage your policy, pay your bill and view statements online. You can also log in to your account through the Allstate mobile app, available for Android and iOS devices.

Allstate business insurance cost

The cost of business insurance varies based on the policies you choose, as well as your coverage limits and deductibles. Factors such as your industry, number of employees, type of assets, size of payroll and prior claims history can all contribute to the cost of business insurance, as well.

Allstate doesn't provide information on its website about the average cost of a commercial auto or business owner’s policy. The company recommends getting a personalized quote from an agent to get a sense of how much a policy might cost your business.