Advertiser Disclosure

Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in 19 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

Overall

3.5

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a $50 sign-up bonus with a checking, savings and money market combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

Ratings methodology | Reviewed May 9, 2017

Checking

4.0

Virtual Wallet Spend, PNC’s checking account, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

Virtual Wallet Spend has a $7 monthly fee that can be avoided with monthly direct deposits of $500 or average combined balances of $500. For customers who don’t sign up for Virtual Wallet, the Standard Checking account has the same monthly fee and options to waive the charges, but doesn’t qualify for the $50 sign-up bonus.

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Overall
Customer service
Fair
Website / app
Poor
Rates
Poor
Fees
High
Worst Bank Ever
They have a stupid system which keep lagging , which overdraft my account everytime I do a transaction because it posts after few days . Its really stupid to use this bank for anything, I'v been with them for almost 5 years but from last year they really stress me out. Switch ASAP
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Take Business Elsewhere
I cannot wait until I can close this bank account. They, being the Chase Bank Chain not the individuals who work for them, try to get a quick buck off you Whenever they can. The mobile app you think would be handy, but it's not because they don't keep your AVAILABLE balance up to date. OTHER BANKS DO. Even if the transaction is still pending, other banks show you the balance of your money that is unused. PNC will keep your balance as is until the merchant pulls the funds sometimes days later; So when you think you have money because you see clear as day your available balance is $50, so you buy a $45 meal. Then the next day you wake up and are expecting to have $5 available, but the shirt you bought 3 days before finally cleared overnight putting you at -$5 then add those great $36 overdrafts and now you owe $41 to your bank account. Boom. A bank made money off you. So you pay it try not to let it happen again, but it does anyway. Other banks make it so you never have to go through and do calculator math on the app to see if your balance is true, don't make you keep your own checkbook (because the app should be replacing the written ledger while also being accurate), and you don't get stuck with $36 fees when the pending charges clear late at night and you thought there was more money in there than there really was. Also, PNC's cutoff time to make your account positive is 10pm. I didn't know because my other bank allows until 12 that night to fix your account, so when I put money in PNC at 10:21pm and woke up to -$35 because of ONE DOLLAR and 21 minutes late, I'd rather start handing $40 to every homeless person than let this bank have any more of my money. Life gets crazy sometimes, I want a bank who handles all my hard earned cash to not only understand that, but care about it. That is their JOB. Everyday. Just like you and I have to do our due diligence at our jobs, every day. SO tired of money scavenging corporations.
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