Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in about 20 states and Washington, D.C.

Cons

0.01% APY on savings account, but much better rates available to certain customers.
$36 overdraft fee can be charged four times daily.

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Overall

4.0

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a up to $300 sign-up bonus with a checking, short-term savings and long-term savings combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Updated March 7, 2019

Checking

4

Virtual Wallet Spend, one of PNC’s basic checking accounts, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided in a few ways, including monthly direct deposits of $500 and average combined balances of $500.

Virtual Wallet Growth
APY
1.20%
Min. balance for APY
$0

at PNC,

Member, FDIC

Certificate of Deposit
APY
0.05%
Min. balance for APY
$1
Length of term
1 year

at PNC,

Member, FDIC

Virtual Wallet Spend
APY
Monthly fee
$7
Balance to waive monthly fee
$500

at PNC,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Excellent
Rates
Poor
Fees
High
Riddled with costly errors
I have been a loyal PNC Bank customer since I opened my account at age 16. But PNC made a simple clerical error that was devastating to my family – and they refuse to correct it. Long story short, we welcomed our new baby a few years ago. We used a PNC loan to buy a safer car. The automatic payments worked like clockwork for years. But PNC mistakenly stopped them. Then, they mistakenly sent notices to the wrong address. Before I knew anything was wrong, they reported us to a credit agencies. Now, years of planning and building our credit to apply for a mortgage are ruined. It would all be so simple to fix. The PNC employees I spoke to agreed the bank had made a mistake. All it would take is a simple letter. But they refused.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Horrible Security
Neither current nor past customer. Only associated due to PNC's extremely lax policies for people opening savings, loans and checking accounts. A person stole my identity and was easily able to use my name, ssn, birthdate and address to open $30,000 worth of accounts with JUST THAT information online. Good, reputable loan institutions require a copy of driver's license with picture, a utility bill, or some other added layer of security. This joke of a bank cost me time off work along with many hours of phone calls and documentation to clear my name. Need a loan with an address out of state, and doing multiple transactions daily at PNC bank out of state, without ever having to walk in the bank and talk to anyone to get approved? Then PNC is your bank. Easiest job in the world has to be a PNC bank loan officer.
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