Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in 19 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

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Overall

3.5

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a $50 sign-up bonus with a checking, savings and money market combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Reviewed June 11, 2018

Checking

4

Virtual Wallet Spend, PNC’s checking account, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided in a few ways, including monthly direct deposits of $500 and average combined balances of $500.

Savings Account
APY
0.01%
Min. balance for APY
$1

at PNC,

Member, FDIC

Certificate of Deposit
APY
0.70%
Min. balance for APY
$10,000
Length of term
5 years

at PNC,

Member, FDIC

Standard Checking
APY
Monthly fee
$7
Balance to waive monthly fee
$500

at PNC,

Member, FDIC

How does PNC compare?

PNC

SAV2.5K

NerdWallet Rating

at PNC,

Member, FDIC

APY

0.01%

Monthly Fees

$5

Bonus features

2,000+ branches

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Citizens Access

Online Savings Account

NerdWallet Rating

at Citizens Access,

Member, FDIC

APY

2.35%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Fair
Rates
Excellent
Fees
High
Customer service is terrible
I'm have been trying to move a 1/4 mil into this bank over a week, they don't know anything when you call and hold time is 20 min, then they eventually switch you to someone else who doesn't know anything. I give up on this bank.
Overall
Customer service
Poor
Website / app
Fair
Rates
Fair
Fees
Fair
Uneducated customer-service team
I’m very disappointed by the people who don’t know anything about their job. I keep calling Pnc credit card department to let them know I changed my address and that I need to receive the credit card I’ve been waiting for for awhile to come to my new address because I’ve changed my name and they keep acting so stupid because they don’t know how to handle these kind of situations and them seem like they’ve never been trained on those kind of things. They keep telling me to stay on hold because they needed someone to help them how to do that. The problem is that I’ve already went to their branch so that they could copy the new documents I provided them with my legal name change and address. They told me to call the credit card department because they’re different than the branches so that they could send me a new card with my new name. I keep calling them and they hang up the phone every time I tell them about the reason I was calling after putting me on hold to ask someone else how to do what I called them to do. Very incompetent and I’ve never dealt with this kind of customer service where they hang up the phone on customers faces because they don’t know how to do their job.
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