Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in 19 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

Overall

3.0

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a $50 sign-up bonus with a checking, savings and money market combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Reviewed June 11, 2018

Checking

4

Virtual Wallet Spend, PNC’s checking account, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided in a few ways, including monthly direct deposits of $500 and average combined balances of $500.

Savings Account
APY
0.01%
Min. balance for APY
$1

at PNC,

Member, FDIC

Standard Checking
APY
N/A
Monthly fee
$7
Balance to waive monthly fee
$500

at PNC,

Member, FDIC

Certificate of Deposit
APY
0.70%
Min. balance for APY
$10,000
Length of term
5 years

at PNC,

Member, FDIC

How does PNC compare?

PNC

SAV2.5K

NerdWallet Rating

at PNC,

Member, FDIC

APY

0.01%

Monthly Fees

N/A

Bonus features

N/A

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

1.8%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Barclays

Online Savings Account

NerdWallet Rating

at Barclays,

Member, FDIC

APY

1.65%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Customers service lies a lot
This is the third time pnc claim not to receive my mortgage checks and told me to send them another one just in case . Said they would call back if the check came but never did. They deposited two of my mortgage checks on the same date and claim it was on different date even though my Chase statement clearly said so. I tried to get answer of what happened and got another liar customers service person. This one claim the company doesn’t do call back but later on said they will if you set it up with them. She then proceeded to ask who I talked to and when I called like I was a liar. They have everything recorded. When I asked her why she said so they can review the recording. Now she asked me this but yet she said she seen on the screen that I called two weeks ago. So I’m pretty sure they got all the info but yet still claiming that they didn’t. I can’t do anything about them being my mortgage company cause my loan was sold to them. If I did I would definitely not go to them because they suck ! Especially costumer service as seen on the rest of those reviews on this page .
Overall
Customer service
Poor
Website / app
Fair
Rates
Poor
Fees
High
I'm switching banks
Seems like this year, pnc is struggling financially. I've had to pay multiple overdraft fees this year, non of them being refunded even though it's a matter of a couple hours when the overdraft is covered. I have not been contacted by a manager like they said I would be, and now even though my account is negative $3, and they only hit you with NSF fees if it's over $5 negative, now I have this $15 service fee, I don't know what for, except to allow them to hit my account with another NSF fee if I dont get said $15 in my account by 10pm. They will probably rearrange my credits and withdrawals again so they can charge me anyway
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