Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in about 20 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

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Overall

3.5

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a up to $300 sign-up bonus with a checking, short-term savings and long-term savings combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Updated March 7, 2019

Checking

4

Virtual Wallet Spend, one of PNC’s basic checking accounts, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided in a few ways, including monthly direct deposits of $500 and average combined balances of $500.

Savings Account
APY
0.01%
Min. balance for APY
$1

at PNC,

Member, FDIC

How does PNC compare?

PNC

SAV2.5K

NerdWallet Rating

APY

0.01%

Monthly Fees

$5

Bonus features

2,000+ branches

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.15%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

2.10%

Monthly Fees

$0

Bonus features

Competitive APY

Live help 24/7

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Fair
Fees
High
No Help
I have been with PNC bank for years. They are the only bank I have ever been with because I had no reason to not love them. I love the spend account, reserve account and growth account feature for their customers. I used to love their customer service, I thought they were amazing and I would recommend PNC to anyone and everyone I knew. However, I regret to say that will no longer be the case. As of last Friday, I had some issues with mistaken over draft fees on my account and so I reached out to customer service via online chat for help resolving the issue. I was told they could not help me and that the 3 over draft fees were there to stay. I of course asked for management. I was told I would be contacted within 48 hours by a member of their "retail management team". I explained that I currently do not have access to a phone and so I would need an emailed response to my email address on file. I was told that was fine. Finally Tuesday comes (yesterday) and I receive an email from a rep from their "money management team". She explains she has been trying to reach me via phone and would like to discuss my issue via phone. I replied immediately and once again made clear, that I do not have access to a phone at the moment and would need to be contacted through email. I did not receive a response yesterday, and sent a follow-up email this morning asking for a reply, and still absolutely nothing. This is ridiculous, I can't even get management to respond to me regarding my com[plaint. All i wanted to know is if they were going to waive the fees or not, that is it, and yet no response. I am irate and will be closing my PNC account out ASAP. I will never recommend PNC to another soul and hope that my review helps someone select the right bank.
Overall
Customer service
Poor
Website / app
Poor
Rates
Fair
Fees
High
Online banking process is insane
Transfers to and from account require identity checks each time. The security answers don't give you choices that fit your identity so you get blocked from making transfers. Need to call Cust Serv each time to have it unblocked but they don't answer. It has been the worst banking experience of my life. My money is high jacked and I can't get it out of this lousy bank.
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