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Borrower Beware: The Student Resolution Center LLC

Loans, Student Loans

This company is on the NerdWallet Student Loan Watch List. The list flags student-loan businesses and individuals hit by enforcement actions, court judgments or liens, or bad ratings from the Better Business Bureau. Learn more in Who Gets Listed. Have you dealt with this business, or encountered a suspicious student-loan company that NerdWallet public interest reporters should investigate? Let us know at watchlist@nerdwallet.com.

Washington’s attorney general forced The Student Resolution Center LLC to stop doing business in the state in 2016 after he alleged the company charged illegal debt adjustment fees and failed to fully inform borrowers of their legal rights.

The actions involving the Florida student loan “debt relief” company and an affiliated business, American Document Processing Services LLC, came as part of a crackdown on debt adjusters.

“These firms unfairly preyed on students who sought help managing their loans,” Attorney General Bob Ferguson said in a news release.

At the time of this Watch List posting, the Better Business Bureau had given the company an F rating.

Enforcement actions: The Washington attorney general announced in 2017 that the company would pay nearly $4,000 to six Washington borrowers and was prohibited from conducting future business in the state.

What the company claims to provide: Document preparation services to assist customers applying for loan consolidation, debt forgiveness and income-based repayment programs; credit counseling

Website: http://www.studentresolutioncenter.org

Based: St. Petersburg, Florida

Management: Nancy Cavey, manager

Sources: Washington attorney general; Florida business filings