Mutual of Omaha Life Insurance Review 2026

Mutual of Omaha is a reputable mutual company with excellent financials. Its guaranteed issue whole life policies may appeal to those who want to avoid a medical exam — but you’ll have to speak to an agent if you’re interested in term life insurance.

Mutual of Omaha earned 4.4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Based on these ratings, Mutual of Omaha made our list of the best burial insurance policies and the best life insurance for children in 2026.

» MORE: Best life insurance companies

Where Mutual of Omaha stands out

You might have guessed by the name, but Mutual of Omaha is a mutual company. This means it's owned by policyholders, some of whom may be entitled to receive life insurance dividends. In addition to Mutual of Omaha’s strong financials and good customer reputation, the company has standout whole life insurance policies that don’t require a medical exam and life insurance policies for children.

Where Mutual of Omaha falls short

If you’re interested in Mutual of Omaha’s term or universal life insurance, you’ll have to speak to an agent to learn more. There’s also no app for policyholders, and despite leading customer satisfaction in a recent J.D. Power survey, the company draws the expected number of complaints to state regulators for an insurer of its size.

Term life insurance. Open to applicants 18 to 80 years old, Mutual of Omaha’s term life coverage starts at $25,000 and lasts 10, 15, 20 or 30 years. You’ll need to call an agent to get a quote for term life insurance. The website provides contact information for nearby agents, and gives you the option to have one contact you.

Whole life insurance. If you’re aged 45 to 85 (50 to 75 in New York), you can buy Mutual of Omaha’s whole life insurance policies online or through an agent. Coverage is guaranteed issue, meaning there are no health questions or medical exams. Death benefit amounts range from $2,000 to $25,000 ($5,000 to $25,000 in Washington). Mutual of Omaha also offers whole life policies for children.

Universal life insurance. AccumUL Answers earns cash value at a fixed interest rate set by the insurer, and premiums are adjustable.

Indexed universal life insurance. Mutual of Omaha offers three types of indexed universal life insurance:

• Income Advantage ties the policy’s cash value accumulation to a market index, such as the S&P 500.

• Life Protection Advantage’s cash value is also tied to a market index but features the flexibility of a return of premium option. 

• Indexed Universal Life Express allows you to choose a fixed interest rate or a rate linked to a market index.

» MORE: Compare life insurance quotes

Below are monthly rates for a 20-year, $500,000 term life insurance policy from Mutual of Omaha. These are sample rates for a nonsmoking man and woman in excellent health — the final quote you’re offered will depend on factors like your age, health, lifestyle, occupation and driving record.

A strong sign of consumer satisfaction is how many people complain about their insurance company to state agencies. Over three years, Mutual of Omaha has drawn close to the expected number of complaints to state regulators for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners.

Mutual of Omaha ranked No. 1 out of 22 companies for customer satisfaction in J.D. Power's 2025 U.S. Life Insurance Study[1].

• What Reddit users say about Mutual of Omaha

  Reddit is an online forum where users share their thoughts in “threads” on various topics. The popular site includes plenty of discussion on financial subjects like life insurance, so we sifted through Reddit forums to get a pulse check on how users feel about insurers. People post anonymously, so we cannot confirm their individual experiences or circumstances.

  Opinions on Reddit about Mutual of Omaha are mixed. Some people say it’s a solid company with fair rates, recommending it for products such as final expense insurance and child life insurance. However, other Reddit posts feature negative stories about Mutual of Omaha’s customer service. A company representative responded to one of these posts, offering to look further into the issue.

How Mutual of Omaha’s customer experience stacks up

The Mutual of Omaha website makes it easy to see which types of life insurance are available and offers some basic information about each. Although you might still have specific policy questions after reading these pages, the site offers resources to help. There’s a phone number near the top of the life insurance pages, along with a link to find agents near you.

We called the Mutual of Omaha customer support line and were connected with a live representative within two minutes. When we asked how much term life insurance we could buy, the rep said it would depend on factors such as our age, income and location. The rep also offered to give us a quote over the phone. We got similar answers when we used the company’s website chatbot.

Mutual of Omaha doesn’t have a mobile app for life insurance policyholders, but you can see and manage life insurance policy details and claims through the company’s web portal.

What it’s like to apply for a policy with Mutual of Omaha

You can’t apply online for term life insurance from Mutual of Omaha. If you click the “Get My Quote” button, the site brings you to a page with a phone number to call.

You can, however, apply online for the company’s guaranteed issue whole life policies. You have to fill out only a few fields — your gender, ZIP code, birthday and desired coverage amount — before the site gives you a quick cost estimate.

Screenshot captured by our editorial team on October 17, 2025.

From there, you can adjust your coverage amount to see how it would change your premium. When you’re ready to move forward, click “Apply Now” to fill out your personal details and beneficiary and to buy your policy.

Screenshot captured by our editorial team on October 17, 2025.

Based in Nebraska, Mutual of Omaha offers additional financial products and services including:

• Accidental death insurance.

• Dental insurance.

• Medicare supplement plans.

• Annuities.

• Critical illness insurance.

• Cancer insurance.

• Heart attack and stroke insurance.

• Investments.

• Long-term care insurance.

Mutual of Omaha can be reached by:

• Phone: Call 800-775-6000 Monday through Thursday from 7 a.m. to 5:30 p.m. CT and Fridays from 7 a.m. to 5 p.m. CT. For questions about claims, call 800-775-1000 during those same hours.

• Email: No customer service email available.

• Live chat: Not available.