How to Reach Southwest Airlines Customer Service

Need to access Southwest Airlines customer service? Whether your Southwest flight was just canceled and you need to rebook, you're seeking compensation for a delayed Southwest flight, or you need help with anything else, there are a few ways to get a hold of representatives for the airline.

Phone

You can call the Southwest Airlines customer service phone line 24/7. To reach a representative, call 1-800-I-FLY-SWA or 1-800-435-9792.

For customers calling outside of the United States, additional customer service phone numbers are available.

» Learn more: Southwest Airlines sweet spots

Twitter (X) or Facebook

If you prefer to contact Southwest Airlines customer service through social media channels, you have options. Customers can contact the airline through X (the service formerly known as Twitter) by sending a direct message to @SouthwestAir. Twitter can be particularly effective if the hold times are long or you’re not getting the results you need over the phone.

Southwest Airlines also has a Facebook page. You can reach out to the customer service team via Facebook messenger.

» Learn more: 3 ways to get airlines and hotels to bend their rules

Email

With Southwest 's email customer service option, customers can go to the email section and choose whether they have a complaint, a question or a compliment. They will then be able to type up a message and include any relevant attachments. Requests may take up to 48 hours to be answered.

Physical letter

For a more old-school approach to contacting the Southwest Airlines customer service team, letters can be mailed to the following address:

P.O. Box 36647-1CR

Dallas, Texas 75235

» Learn more: Guide to earning Southwest Airlines Rapid Rewards points

The Southwest Airlines Community

Southwest has a web portal where customers can check the knowledge base for answers to common customer service questions. It might make sense to check here before sending a message or making a call, especially if the problem isn’t specific to a reservation. After all, searching here might be faster than waiting on hold on the phone.

The Southwest Airlines Community also provides a discussion board and blog. Here, fellow travelers can even answer your questions — and often they do a better job at providing information than Southwest's own website.

Southwest customer service doesn't assist with questions or issues related to a Southwest credit card. Instead, you’ll need to contact Chase, the bank that issues the co-branded Southwest credit cards.

Here’s a list of Southwest credit cards that you can call 1-800-792-0001 for customer support:

• Southwest® Rapid Rewards® Performance Business Credit Card.

• Southwest® Rapid Rewards® Premier Business Credit Card.

• Southwest Rapid Rewards® Plus Credit Card.

• Southwest Rapid Rewards® Premier Credit Card.

• Southwest Rapid Rewards® Priority Credit Card.

» Learn more: Which Southwest Airlines credit card should I get?