Delta eliminates change fees on all international tickets originating in North America (U.S., Canada, Mexico), with the exception of basic economy tickets.
Delta eliminates award redeposit fees for awards originating in North America (U.S., Canada, Mexico), with the exception of basic economy tickets.
Delta extends the date that you can book cash and award tickets with no change or cancellation fees to March 30, 2021.
In early April, Delta was the first U.S. airline to extend frequent flyer elite status and lounge memberships. In September, Delta added another round of extensions to memberships and benefits. Along with that change, Delta eliminated change and redeposit fees on domestic flights.
Now, with the pandemic still raging months later, Delta is announcing the expansion of many of these policies to international flights originating in North America.
That’s a lot to keep track of. So, let’s take a look at the details of what’s changedand how Delta’s policies compare with what other airlines are offering now.
» Learn more: Delta Air Lines SkyMiles program: The complete guide
Changes to award tickets
Over the past few months, Delta has made two permanent policy updates to award changes and cancellations. However, as you’ll see in the details below, these changes won’t apply to all award tickets.
1. Elimination of change and cancellation fees on awards originating in North America
The biggest change for SkyMiles members is the immediate removal of change and cancellation fees for award travel originating within the United States (including Puerto Rico and the U.S. Virgin Islands), Canada and Mexico. However, not all awards are eligible. Delta will continue to charge a change or cancellation fee on basic economy awards.
Before this change, Delta charged a $150 fee for reissuing an award ticket or for redepositing SkyMiles into your account after canceling an award ticket. This fee will still be applicable to award tickets originating outside North America and to all basic economy tickets. However, the fee will be waived for Platinum Medallion and Diamond Medallion members. In addition, Delta is waiving change and cancellation fees on all award tickets (including basic economy) as long as the ticket is issued by March 31, 2021.
2. Removal of the 72-hour rule for domestic award tickets
Delta is also removing its restriction on changing or canceling awards within 72 hours of departure. But, again, this change is limited and will be allowed only for domestic award flights.
Before this update, changes or cancellations to Delta award tickets had to be made more than 72 hours before departure or the award ticket became nonchangeable and nonrefundable. The 72-hour restriction will remain in place for international award tickets.
New extensions on memberships and card benefits
Delta is also extending Sky Club memberships and the validity of certain Delta credit card benefits. If you have one of these memberships or benefits, you don't need to take any action; Delta will process these extensions in the next few weeks.
Sky Club memberships
All Delta Sky Club memberships that were active as of March 1, 2020, already received a six-month extension. Now, Delta is extending memberships further. Any membership that was active as of March 1, 2020, will now be valid through June 30, 2021.
In 2019, Delta launched a membership package called “SkyMiles Select.” For $59, Delta SkyMiles members received a year of priority boarding, eight drink vouchers and a bag tag. If you bought this package before Delta stopped selling it on April 1, 2020, you’ll get an additional six-month extension to your benefits, including drink vouchers.
Credit card benefits
Delta is also extending the expiration date for benefits earned through SkyMiles credit cards. The following benefits will be extended through Dec. 31, 2021, as long as the benefit is issued between Jan. 1 and Nov. 30, 2020:
Delta SkyMiles® Gold American Express Card: $100 Delta flight credit.
Delta SkyMiles® Reserve American Express Card: Unused Delta Sky Club guest passes.
» Learn more: Which Delta Air Lines credit card should you get?
Additional Choice Benefits for Medallion members
As a benefit of earning Delta Platinum Medallion elite status, customers get to choose a “Choice Benefit.” If you reach top-tier Delta Diamond Medallion elite status, you’ll get to choose three more Choice Benefits.
Choice Benefits include upgrade certificates, Sky Club memberships and even gifting Medallion elite status. Understandably, members who chose these benefits for the 2020 calendar year may have had trouble using them. So, Delta is extending the validity of some benefits by six months, as well as giving current elite members the ability to select new Choice Benefits next year (even if they don't technically re-earn the status by flying).
Platinum and Diamond Medallion members who chose these benefits for 2020 will get to select a new Choice Benefit on Feb. 1, 2021, or earlier if they requalify for Medallion status on their own:
Delta Sky Club Memberships.
Delta Sky Club Guest Passes.
Delta Travel Vouchers.
Give Medallion Status.
How Delta’s new policies compare
If it’s hard for you to keep up with all of the changes, you’re not alone. So, let’s take a look at how Delta’s new policies stack up to other airlines.
Award change/cancellation fees
Delta’s elimination of change and cancellation fees on select non-basic economy awards is an improvement. However, Delta certainly isn’t leading the way in making this change. As you’ll see below, Delta is playing catch-up with policies other major U.S. airlines already have in place.
Even after these recent changes, Delta’s award change fee policy still lags its peers in two main ways:
Delta still charges a $150 change or cancellation fee on basic economy award tickets, while other airlines don’t charge a cancellation fee on any domestic awards.
Delta’s $150 fee still applies to all award tickets originating outside North America. American has completely eliminated all award change and cancellation fees, and United allows free changes or cancellations on international awards up to 30 days before travel.
VS. AMERICAN AIRLINES
American Airlines has eliminated change and cancellation fees on all award flights. But Delta will still charge a $150 award redeposit or reissue fee for awards originating outside North America and on all basic economy awards. Only Platinum and Diamond Medallion elite members are exempt from these fees.
Vs. United Airlines
United introduced a much simpler award change fee policy when it eliminated change fees at the end of August 2020. United no longer charges a change or redeposit fee for award flights within the U.S., as well as flights between the U.S. and Mexico or the Caribbean. In addition, United won’t charge a fee if you make a change or cancellation to an award at least 30 days before departure, no matter the destination.
Vs. Southwest Airlines
Famously, Southwest doesn’t charge change or cancellation fees on any tickets, including Rapid Rewards award tickets. Even if you don’t show up for an award reservation, Southwest will refund your points and hold the taxes/fees for future use.
While Delta is playing catch-up on award fee changes, it took the lead in extending lounge memberships. After originally announcing a six-month extension in April, Delta extended all Sky Club memberships active as of March 1, 2020, until June 30, 2021.
American Airlines extended the expiration date of all Admirals Club memberships valid as of March 1, 2020, by six months. New lounge memberships purchased between March 1 and May 31, 2020, were also extended for six months. Similarly, United extended United Club memberships by six months.
Considering we are more than six months into the pandemic, these six-month extensions are starting to look a bit short. Comparatively, Delta’s extension of Sky Club memberships through next summer is a straightforward and generous extension.
The bottom line
The extension of benefits and the elimination of change and cancellation fees on some awards are sensible changes.
As you can see, Delta is mostly playing catch-up when it comes to waiving fees on award flights, and Delta isn’t going as far as its peers in eliminating fees and restrictions. Still, the airline is being proactive about extending Sky Club memberships and credit card benefits, which loyal Delta travelers may appreciate.
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