How to Reach Southwest Airlines Customer Service

Phone and social media are probably the quickest ways to directly reach a Southwest customer service agent.

Natasha GabrielleFeb 22, 2021
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No matter which airline brands you choose to support and do business with, it’s essential to be able to get a hold of the company’s customer service team during a time of need. Even if the brand provides excellent customer service, there may come a time when something goes wrong — whether you need to make contact for help with reservations, baggage issues or have a question that needs to be answered.

If you fly with Southwest Airlines, you’ll be happy to know that they have several customer service options. This makes it more convenient for you to get help when you need it. Here’s what you need to know about how to utilize Southwest Airlines customer service.

Ways to contact Southwest Airlines customer service

Phone

You can call the Southwest Airlines customer service phone line 24/7. To reach a representative, call this telephone number: 1-800-I-FLY-SWA or 1-800-435-9792. Since help is available 24 hours a day, you can call when it’s most convenient for you. For customers who need to call while outside of the United States, additional customer service phone numbers are available.

Nerdy tip: Southwest Airlines has a flexible cancellation policy. As long as you call at least 10 minutes before a flight’s scheduled departure, you can cancel your flight and get travel credits for a new flight. In this kind of situation, calling customer service is probably best if you don’t have immediate access to your Southwest app or online account.

Email

Southwest also offers an email customer service option. Customers can go to the email section and choose whether they have a complaint, a question or a compliment. They will then be able to type up a message and include any relevant attachments. Requests may take up to 48 hours to be answered.

Twitter or Facebook

If you prefer to contact Southwest Airlines customer service through social media channels, you have options. Customers can contact the airline through Twitter by sending a direct message to @SouthwestAir.

Southwest Airlines also has a Facebook page. You can reach out to the customer service team via Facebook messenger.

Send a letter

For anyone who prefers a more old-school approach to contacting the Southwest Airlines customer service team, letters can be mailed to the following address:

P.O. Box 36647-1CR,

Dallas, Texas 75235.

Visit the Southwest Airlines Community

Finally, Southwest has an excellent online community. Within this web portal, customers can check the knowledge base for answers to common customer service questions. This is a great place to check before sending a message or making a call, especially if the problem isn’t specific to a reservation. If you’re unable to find an answer, you might try calling or sending a direct message on social media.

The Southwest Airlines Community also provides a discussion board and blog. This is a good place to learn more about the brand and see what other travelers are saying about it. You can communicate with other travelers and read about important brand news and updates.

Southwest credit card customer service

Southwest customer service won’t be able to assist with questions or issues related to a Southwest credit card. Instead, you’ll want to contact Chase, the bank that issues the co-branded Southwest credit cards.

Here’s a list of Southwest credit cards that you can call 1-800-792-0001 for customer support:

The bottom line

There are many ways to contact the Southwest Airlines customer service team. Whether you’re social media savvy, prefer to call or like to send mail the old-fashioned way, there is no shortage of ways to reach a customer service representative when you need assistance.


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