How to Use JetBlue Airways Customer Service

JetBlue offers several ways to reach customer service, including special phone lines for credit cardholders.
Keith M. RossoFeb 16, 2021

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JetBlue Airways is popular with travelers because the airline is known for extra legroom and free Wi-Fi on all flights. Plus, the JetBlue TrueBlue rewards program is straightforward and has no blackout dates, making it easy to earn and redeem points to use toward award flights to popular domestic and international destinations.

JetBlue's customer service has also helped the airline attract loyalists while earning numerous customer satisfaction honors. Here's our guide to contacting JetBlue for any customer service needs.

How to contact JetBlue customer service

Speaking with a customer service agent on the phone isn't the only way to communicate with JetBlue customer service. First, you may also consider browsing JetBlue help, which includes guides and policies for common issues.

Phone

You can reach JetBlue customer service by calling 800-538-2583 and speaking with a customer service agent to discuss new or existing flight reservations, vacation packages, TrueBlue account information and more. Keep in mind, you’re subject to a $25 fee when booking a JetBlue flight over the phone; however, you can ask for this to be waived if you’re having issues booking online.

JetBlue frequent flyers with Mosaic status have a dedicated phone number, 877-538-8783, to call for expedited service.

If you’re calling about delayed or damaged baggage, there’s a separate phone number, 866-538-5438.

Email

To communicate with JetBlue customer service via email, use [email protected] Depending on the urgency of your inquiry or request, you’ll likely want to reach out through an alternative method because responses can take several days.

Online chat

To chat live with JetBlue customer service, you’ll have to download the JetBlue mobile app, since there’s no live chat feature through the JetBlue website. Start a conversation by tapping the "More" icon, then "Help" and "Chat with us." Then, wait to be connected with a customer service agent.

Social media

JetBlue's social media accounts aren't just for sharing deals on airfare. You can also send messages through JetBlue's Twitter or Facebook and seek help regarding your customer service request. Similar to email, there's no guarantee that you’ll receive a timely response, so you may consider calling if you have an urgent request.

Text

Through the JetBlue mobile app, you can start a text message conversation with customer service by tapping on the "More" icon, then "Help" and "Text us."

Alternatively, if you have an Apple device, you can communicate with JetBlue customer service through Apple Business Chat by tapping "Start the conversation" on the JetBlue "Contact us" page on your device.

Common customer service topics

Regardless of the method you choose to connect with JetBlue customer service, here are tips to prepare to make your customer service experience efficient.

Reservation and refund issues

If you're not successful when trying to make changes to a reservation through JetBlue's "Manage your flight" page, you can contact JetBlue customer service to assist with changing or canceling a flight reservation. Customer service can also provide details on the status of refunds for previously canceled flights.

Nerdy tip: You’ll want to have your JetBlue confirmation code available when communicating with customer service to expedite their review of your request.

If you booked your flight through an online travel agency like Priceline or Expedia, you should also have the ability to make changes directly through the JetBlue website. Keep in mind, there will be a one-time $50 per-ticket service fee that is applicable for ticket changes made by JetBlue over the phone on all travel agency bookings which could be taken care of on jetblue.com.

Baggage problems

Lost or damaged baggage can be extremely frustrating, especially if it happens at the start of your trip. Typically, you can work with airline crew members at the airport to initiate a claim, then follow up after. However, if you’re unable to resolve the issue at the airport, you can call JetBlue’s central baggage service line to file a claim.

Even after your baggage issue is resolved, you may still consider contacting JetBlue customer service to provide feedback on the inconvenience.

Rewards program

You’ll want to have your JetBlue TrueBlue rewards number available when communicating with customer service so they can quickly pull up your account information. Customer service will be able to provide answers to questions about redeeming points for award flights, earning points, your TrueBlue status and more.

Also, be sure to check our guide to JetBlue’s TrueBlue rewards program to save time and find answers to common questions.

Lost and found

Did you leave your headphones on a plane but didn’t realize until you left the airport? The quickest way to start a search for a lost item is to file a lost item report.

After submitting a report, you’ll receive an email confirmation; if JetBlue finds an item that matches your description, they’ll send an email with further instructions. They’ll search for your item for up to 30 days.

JetBlue credit card customer service

JetBlue customer service won’t be able to assist with questions or issues related to a JetBlue credit card. Instead, you’ll want to contact Barclays, the bank that issues the three co-branded JetBlue credit cards.

Here’s a list of JetBlue credit cards and their contact numbers for customer support:

The bottom line

You can reach JetBlue customer service by calling 800-538-2583 or through alternative methods, including email, Twitter, Facebook, and text or live chat via the JetBlue mobile app. JetBlue’s help page can also direct you to guides and details on policies for common customer issues, including flight cancellations, lost or damaged baggage and accessibility assistance.


How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2021, including those best for:

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