The Best Car Insurance Companies for 2017

Auto Insurance, Insurance

When you’re shopping for auto insurance, you don’t want to be swayed by funny commercials and catchy jingles, all promoting a positive experience.

A clearer picture emerges of the best car insurance companies when you look at customer satisfaction. Here are NerdWallet’s latest ratings of 26 top insurers, using consumer complaint data from the National Association of Insurance Commissioners along with customer service and claims satisfaction scores from J.D. Power.

The best car insurance companies

CompanyNerdWallet ratingShop around
Note: Not all insurers are available in all states.
1. Amica
5.0-stars
5 stars
2. Country Financial
4.5-stars
4.5 stars

3. Erie
4.5-stars
4.5 stars

4. Auto-Owners Insurance
4.5-stars
4.5 stars

5. Nationwide
4.5-stars
4.5 stars

6. Automobile Club of Southern California
4.5-stars
4.5 stars

7. Geico
4.5-stars
4.5 stars

8. American Family
4.5-stars
4.5 stars

9. Allstate
4.5-stars
4.5 stars

10. Travelers
4.5-stars
4.5 stars

11. MetLife
4.0-stars
4 stars

12. Farmers
4.0-stars
4 stars

13. California State Automobile Association
4.0-stars
4 stars

14. Liberty Mutual
4.0-stars
4 stars

15. Mercury
4.0-stars
4 stars

16. Safeco
4.0-stars
4 stars

17. 21st Century
4.0-stars
4 stars

18. Progressive
4.0-stars
4 stars

19. MAPFRE
4.0-stars
4 stars

20. Esurance
4.0-stars
4 stars

21. Automobile Club Group
3.5-stars
3.5 stars

22. The Hanover
3.5-stars
3.5 stars

23. The Hartford
3.5-stars
3.5 stars

24. State Farm
3.0-stars
3 stars

25. National General
2.5-stars
2.5 stars

Available only to military members, veterans and their families:
USAA
5.0-stars
5 stars

NerdWallet’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2016 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 regional customer service satisfaction data from J.D. Power. The higher the average J.D. Power rating across regions, the more points the insurer scored in our calculation.
  • 2016 auto claims satisfaction data from J.D. Power. The higher the J.D. Power rating, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.

OK, what’s next?

Select the right policy for you by understanding coverage choices.

Read: What does car insurance cover? »