Advertiser Disclosure

Step by Step: SmartBiz Loan Application in Real Time

Dec. 19, 2017
Small Business, Small Business Loans
The SmartBiz loan application process, through the eyes of a borrower
At NerdWallet, we adhere to strict standards of editorial integrity to help you make decisions with confidence. Many or all of the products featured here are from our partners. Here’s how we make money.

Editor’s note: NerdWallet’s Step by Step series gives small-business owners a behind-the-scenes look at the loan application processes for various online lenders. We show you what to expect as you submit your application.

If you’re looking for inexpensive financing for your small business, SmartBiz is one of your best options when it comes to online small-business loans.

SmartBiz provides SBA loans faster than traditional banks via its online lending platform and offers the lowest rates among online alternative lenders.

But there’s a catch: To be approved, your personal and business finances must be in solid shape, and you could find the application process time-consuming and exasperating. In fact, among online small-business lenders, SmartBiz is known for requiring the most documents due to the Small Business Administration’s strict requirements.

“Documents and more documents and more documents” is how Henry Feintuch describes it. But was the effort worth it? The New York entrepreneur, pictured above left, says he’s happy with his loan. Follow along below as we use his experience to examine the SmartBiz loan application process.

For more details, read our SmartBiz review.

Table of contents

Getting started
Are you qualified?
Documents, more documents
Follow-up requests
Final approval and funding
To apply

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. Benjamin Pimentel

Do you qualify?

  • 600+ personal credit score for loans $30,000 to $150,000; 650+ score for loans over $150,000
  • 2+ years in business
  • $50,000+ in annual revenue
Apply now on SmartBiz's secure site
Apply now on SmartBiz's secure site

SmartBiz loan application: Summary

  • Time to complete: If you can submit all required documents immediately, you can be approved and funded in seven days. But expect the process to take several weeks to a few months depending on how many documents are required and how quickly you submit them.
  • Documents needed: At least 10, possibly more depending on your situation. Below are the key required documents. (As you’ll see in Feintuch’s case, SmartBiz could ask for other documents later in the process.)
    • Business tax returns (last two years)
    • Personal tax returns (last two years)
    • Evidence of business property insurance
    • Evidence of general liability insurance, such as a homeowner’s insurance policy
    • Business entity certifications (like articles of incorporation)
    • Business assets list
    • Corporate resolution to borrow
    • Photo of driver’s license or government-issued ID
    • Deed(s), title policy(ies) or lease agreement(s) for all real estate owned or used by the business. A lease agreement would include a subordination release from your landlord.
    • Home mortgage statement

Additional documents may be requested, depending on your business and personal situation.

Nerd note: You’d find a longer list of required documents on the SBA site. The good news is SmartBiz does not require some of the documents, such as resumes, business projections or a loan application history.

Loan typeSBA loans
Cost of funding8.53% to 9.83%
Loan amount$30,000 to $350,000
Loan term10 years

Getting started

Let’s start with an overview of the SmartBiz loan.

SmartBiz processes loans guaranteed by the U.S. Small Business Administration. Better known as SBA loans, this type of financing has traditionally been offered by banks, where the approval process is known to take months. Rejected applications are common, usually because borrowers fail to meet stringent requirements imposed by the SBA and participating banks.

Feintuch, president of Feintuch Communications, a six-person public relations firm, said he considered getting an SBA loan through his business bank twice. Both times, he withdrew after the bank indicated he probably wouldn’t be approved due to the economy, limited experience or insufficient capital and collateral.

“Traditional bank lending was not happening,” he said.

So he began exploring online small-business lending. That led him to SmartBiz.
Smartbiz Screen Shot 2017-05-18 at 10.29.44 AM

The online lender works with partner banks in processing SBA loans and uses a platform to speed up and streamline the SBA process.

Nerd note: Why would Feintuch’s SBA loan application be rejected by one bank but approved by another? Because “each bank takes the same SBA eligibility requirements and layers their own credit and underwriting on top of those,” SmartBiz Chief Marketing Officer Judy Balint tells NerdWallet.

The interest rate range for SmartBiz loans is set at 7.25% to 8.25%. That’s based on the current SBA loan rate: prime rate (4.5%) plus a markup rate (2.75% to 3.75%), known as the spread.

The interest rate differs from the APR, which is the true cost of a loan, taking fees and other costs into account.

SmartBiz takes a 4% cut from the approved loan to cover “referral and packaging fees” and passes on bank closing costs. There is also an SBA guarantee fee of 2.25% for loans above $151,000. SmartBiz explains this on its “Apply Now” page.

With fees, SmartBiz’s APR is 8.53% to 9.83%, which is one of the lowest among online small-business lenders.

SmartBiz loan application: A faster way to an SBA loan

Clicking on the “Apply Now” button at the bottom of the homepage takes you to a SmartBiz tool for exploring different loan scenarios, including monthly payments, interest rates and APR.

You begin your application by filling out the form on the page.

Are you qualified?

Here are the minimum requirements for a SmartBiz loan:

  • No minimum credit score, but the average FICO score among borrowers is 705.
  • At least two years in business, though the average is 10 years.
  • No minimum revenue requirement, but most borrowers report $50,000 to $5 million. Average is $1 million.
  • Each principal owner must personally guarantee loan
  • No outstanding tax liens
  • No bankruptcies or foreclosures in past 3 years
  • No recent charge-offs or settlements
  • Must be current on government-related loans

Time: SmartBiz says prequalification can take 5 to 10 minutes. Feintuch, who was looking to borrow $50,000, said it took him “an hour or less” to complete a process he called “very fast, very clean, very straightforward.”

You’ll be asked to provide the following information:

  • Name
  • Email address
  • Phone number
  • Business name
  • Number of employees
  • Business inception date
  • Business address
  • NAICS code (this refers to the North American Industry Classification System used to classify businesses for collecting, analyzing and publishing statistical data on the U.S. economy; go to the SBA site to find yours).
  • Business type (or the legal structure of your small business)
  • EIN (employer identification number)
  • Names of your business guarantors with greater than 20% ownership
  • Your citizenship (you have to be a U.S. citizen or legal permanent resident).
  • Date of birth
  • How much you pay monthly for rent or mortgage
  • Government-issued photo ID number (U.S. passport, permanent resident card, driver’s license, U.S. military ID; you just need to provide a number at this stage, though you’ll have to send photocopies later).

For Feintuch, pre-qualification was a breeze.

SmartBiz loan application: Emails

On Day 1, about three hours after completing that process, he got an email from SmartBiz telling him he was pre-qualified. Then came a follow-up phone call from a SmartBiz representative who asked him to send the first set of documents:

  • Copies of his business tax returns (previous two years)
  • Copies of his personal tax returns (previous two years)

SmartBiz business loan application: Emails

On Day 2, Feintuch got another email from SmartBiz, an introductory note from the representative who would serve as his “relationship manager.”

Documents, more documents

SmartBiz loan application: EmailsOn Day 3, Feintuch’s relationship manager was back in touch by email to tell him that his loan applications was “in the final stage of underwriting.” With the notice was a request for 15 documents.

Feintuch started sending the documents, but almost immediately, he says, he got follow-up requests. For example, SmartBiz also asked him to send proof of his renewal options for his lease and a copy of a business check. “They were reacting as I was sending documents,” Feintuch says. “Almost instantaneously, I’m getting requests for modifications or clarifications.”

Nerd note: Feintuch enjoyed a key advantage. He had people to help him with the paperwork, including an accountant and an attorney. So keep in mind that it may take you more time to fulfill the requirements if you’re on your own, have limited staff or don’t have your business and personal files in order.

Feintuch spent Day 4 sending more of the documents.

Follow-up requests

On Day 5, Feintuch said he sent the document related to his lease extension.

SmartBiz loan application: EmailsOther requests followed: SmartBiz asked permission to contact his business insurance company to verify and get more information on Feintuch’s account.

The lender also wanted Feintuch’s landlord to subordinate the lien on his office assets to SmartBiz and its partner bank. This is a standard practice when getting a major loan (i.e., a business loan or mortgage), in which another party, such as a landlord, agrees that another party, such as a bank, would be paid first in the event of the borrower’s bankruptcy.

(For loans over $25,000, SmartBiz requires a blanket lien on fixed business assets. No collateral is needed for loans under $25,000.)

SmartBiz loan application: EmailsAt the end of Day 5, Feintuch received a notice that surprised him: SmartBiz didn’t just approve his loan, the lender was also offering a larger amount. Instead of $50,000, Feintuch could borrow up to $150,000.

SmartBiz made the offer even as it stressed the importance of its lease subordination request.

“It’s standard agreement on any SBA loan, and their refusal to sign it harms their tenant by blocking the SBA as a financing option,” the SmartBiz letter said. The SmartBiz relationship manager offered to reach out personally to Feintuch’s landlord to “explain the necessity of the subordination agreement to the SBA lending program.”

On Day 6, this issue was resolved. Feintuch sent SmartBiz a letter from his landlord agreeing to the subordination request. He also raised his loan request to $100,000. “We evaluated their offer and our business needs,” he says. “We decided that $100,000 was prudent.”

SmartBiz loan application: EmailsOn Day 7, another request. SmartBiz asked for a copy of the back of Feintuch’s driver’s license. (He had already submitted a copy of the front.) At this point, Feintuch said he found the follow-up requests “slightly annoying” and asked himself, “Will this ever end?”

SmartBiz loan application: EmailsDay 8 brought an additional request.

SmartBiz noted, from his tax returns, that Feintuch owed the IRS money. The entrepreneur was in the process of paying that debt. SmartBiz wanted documentation of his payments and the payment agreement with the IRS.

SmartBiz loan application: EmailsOn Day 9, Feintuch got an email from his relationship manager to follow up on the IRS issue. But, he said, the email was also meant to reassure him that “everything is cool” and he could “chill out.”

In fact, Feintuch says, despite the additional requests, his SmartBiz contact “did a very good job of managing and calming any anxieties I may or may not have had.”

Feintuch sent documentation of his IRS payments on Day 10.

SmartBiz loan application: EmailsOn Day 11, another request: the complete copy of his lease. Feintuch had previously sent them a copy of the renewal agreement. Now, Feintuch quips, SmartBiz wanted “the whole nauseating document.”

Final approval and funding

SmartBiz loan application: EmailsOn Day 12, Feintuch found out his loan had been approved. He received two emails that day, one from SmartBiz and another from Celtic Bank, one of SmartBiz’s three bank partners, which was funding the loan.

SmartBiz loan application: EmailsOn Day 13, Feintuch got his loan. An email from Celtic Bank informed him the funds had been wired to his bank account.

SmartBiz’s fees and other costs, representing 4% of the loan, had already been deducted from the total amount.

His variable interest rate was initially set at 6%, with an APR of 7.06%. (The rate is set quarterly based on the prime rate, which rose to 3.5% in December 2015, plus 2.75%.)

Feintuch began with a monthly payment of around $1,111. He has 10 years to pay it all back.

To apply

If SmartBiz sounds like the right fit, visit the lender’s secure site:

Apply now at SmartBiz


Find and compare small-business loans

NerdWallet has created a comparison tool of the best small-business loans to meet your needs and goals. We gauged lender trustworthiness and user experience, among other factors, and arranged lenders by categories that include your revenue and how long you’ve been in business.


Updated Dec. 19, 2017.

To get more information about funding options and compare them for your small business, visit NerdWallet’s small-business loans page. For free, personalized answers to questions about financing your business, visit the Small Business

From left in photo at top: Feintuch Communications’ Henry Feintuch, Richard Roher and Doug Wright / courtesy of Feintuch Communications