Concord Group Home Insurance Review 2024

The Concord Group sells homeowners insurance through independent agents in New England.
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Written by Sarah Schlichter
Lead Writer
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Assigning Editor
Fact Checked

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Concord Group

4.5

NerdWallet rating 
The Concord Group sells homeowners policies through independent local agents in select New England states.

Coverage options

About average

Discounts

Great set of discounts

NAIC complaints

Fewer than expected

Concord Group

4.5

NerdWallet rating 
The Concord Group sells homeowners policies through independent local agents in select New England states.

Coverage options

About average

Discounts

Great set of discounts

NAIC complaints

Fewer than expected

About Concord Group home insurance

4.5

NerdWallet rating 

Based in New Hampshire, The Concord Group sells affordable homeowners insurance through local independent agents across New England. It earned a NerdWallet rating of 4.5 stars out of 5 for overall performance, ranking highly for its financial strength and discounts. You may want to consider Concord Group home insurance if you live in New England and prefer to work with an independent agent to get the coverage you need.

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Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating home insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.

Where The Concord Group stands out

Affordable rates. The Concord Group’s policies were cheaper than average in the states we analyzed.

Consumer satisfaction. The Concord Group draws fewer customer complaints to state regulators than expected for a company of its size, suggesting that most of its policyholders are satisfied with their coverage.

Where The Concord Group falls short

Availability. The Concord Group doesn’t sell policies outside of a few New England states.

Online services. You’ll have to pick up the phone to get a quote or file a claim, which isn’t ideal for people who prefer to transact online.

State availability

Policies from Concord Group Insurance are available through independent agents in Maine, Massachusetts, New Hampshire and Vermont.

Concord Group home insurance coverage

You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:

Type of coverage

What it does

Pays to repair or rebuild the structure of your home.

Covers damage to unattached structures such as sheds or fences.

Pays to repair or replace personal belongings such as furniture or clothing.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Covers legal expenses and damages if you're responsible for injuries to other people or their property.

Covers injuries to guests in your home, regardless of fault.

Aside from these basics, The Concord Group offers a variety of optional coverage that you can add to your policy. These may include:

  • Guaranteed replacement cost coverage for your home, in case it costs more than expected to rebuild after a fire or other disaster.

  • Water backup coverage for damage from stopped-up sewers and drains.

  • Ordinance or law coverage to bring your home up to current building codes after a covered claim.

  • Special personal property coverage, which insures your belongings for a wider variety of problems such as a lost phone or stained couch.

  • Equipment breakdown coverage in case a major appliance or home system fails.

  • Service line coverage for damage to underground utility lines connected to your home.

  • Identity theft insurance to help you recover your identity.

  • Green endorsement, which pays to use eco-friendly materials when repairing your home after a claim.

Concord Group home insurance rates

Concord Group homeowners insurance tends to be cheaper than average, according to NerdWallet’s rate analysis.

State

State average

Concord rate

$1,075

$795

$1,000

$970

$870

$625

No data was available for the cost of Concord Group home insurance in Massachusetts.

Our sample rates are for 40-year-old homeowners with good credit, a $1,000 deductible, $300,000 in dwelling coverage and $300,000 in liability insurance. Your own rates will be different.

Discounts

Discounts may be available for:

  • Bundling home and auto insurance with The Concord Group.

  • Having smoke detectors, alarm systems, deadbolt locks or other protective devices.

  • Going for a certain amount of time without filing any claims.

  • Having an automatic backup generator.

  • Signing up for electronic document delivery.

  • Not having a mortgage or line of credit on your home.

  • Getting a homeowners quote in advance of when you need the policy to start.

  • Owning a home built less than 15 years ago.

  • Paying your premium in full each year.

  • Having a system that automatically shuts off your home’s water if it detects a leak.

Consumer complaints

Concord Group Insurance had fewer than the expected number of complaints to state regulators relative to its size for home insurance, according to three years' worth of data from the National Association of Insurance Commissioners.

Consumer experience

Website: The Concord Group’s website offers a customer portal where you can pay bills, see policy information and sign up for electronic documents. However, you can’t get quotes or file claims on the site.

App: The Concord Group’s app has similar features, including access to policy documents and bill payments. You can also set up autopay.

Claims: To file a claim, you’ll need to contact your independent agent or call The Concord Group directly. Each state has its own claim support number, which you can find here. For advice, see seven tips for filing a homeowners insurance claim.

Customer service: If you need help with your policy, your primary point of contact will likely be your local agent. However, you can also call The Concord Group at 800-852-3380 or send an email through the website.

The bottom line

Concord Group home insurance may be right for you if you live in New England and prefer to work with a local agent to make sure you have the right coverage. If you live elsewhere or you’d rather shop for insurance online, you’ll need to choose a different option.

Current Product

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NerdWallet rating 

4.5

/5
NerdWallet rating 

5.0

/5
NerdWallet rating 

4.5

/5

Complaints to NAIC 

Fewer than expected

Complaints to NAIC 

Far fewer than expected

Complaints to NAIC 

Far fewer than expected

Coverage 

About average

Coverage 

About average

Coverage 

More than average

Discounts 

Great set of discounts

Discounts 

Average set of discounts

Discounts 

Average set of discounts

Bottom line 

The Concord Group sells homeowners policies through independent local agents in select New England states.

Bottom line 

Well-established insurer known for great customer service.

Bottom line 

Best for homeowners looking for many ways to customize their policy.

Other home insurance companies to consider

Not ready to make a decision? You may be interested in these other homeowners insurance companies:

Frequently asked questions

NerdWallet awarded The Concord Group 4.5 stars out of 5, thanks to its financial strength, low number of consumer complaints and many discounts.

Concord Group Insurance has been affiliated with Auto-Owners since 2017.

In addition to homeowners insurance, The Concord Group also offers auto, boat, condo, umbrella and business insurance, among other policies. It sells pet insurance through a partnership with Figo.

Methodology

Homeowners insurance star ratings methodology

NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.

Here’s how we weighted each category to come up with our list of the best home insurance companies:

  • Consumer complaints (30%).

  • Financial strength (30%).

  • Coverage (20%).

  • Consumer experience (10%).

  • Discounts (10%).

Read our full ratings methodology for home insurance.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Homeowners insurance rates methodology

NerdWallet calculated median rates for 40-year-old homeowners from various insurance companies in every ZIP code across the U.S. All rates are rounded to the nearest $5.

Sample homeowners were nonsmokers with good credit living in a single-family, two-story home built in 1984. They had a $1,000 deductible and the following coverage limits:

  • $300,000 in dwelling coverage.

  • $30,000 in other structures coverage.

  • $150,000 in personal property coverage.

  • $60,000 in loss of use coverage.

  • $300,000 in liability coverage.

  • $1,000 in medical payments coverage.

We made minor changes to the sample policy in cases where rates for the above coverage limits or deductibles weren’t available.

These are sample rates generated through Quadrant Information Services. Your own rates will be different.

In This Review . . .