Mercury Homeowners Insurance Review 2024

Mercury sells homeowners insurance in California and several other states.
Sarah Schlichter
By Sarah Schlichter 
Updated
Edited by Caitlin Constantine

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.

insurance-product-card-logo

Mercury

4.0

NerdWallet rating 
Homeowners insurance sold through independent agents in California and select other states.

Coverage options

More than average

Discounts

Great set of discounts

NAIC complaints

More than expected
insurance-product-card-logo

Mercury

4.0

NerdWallet rating 
Homeowners insurance sold through independent agents in California and select other states.

Coverage options

More than average

Discounts

Great set of discounts

NAIC complaints

More than expected

About Mercury home insurance

4.0

NerdWallet rating 

Mercury homeowners insurance earned 4 stars out of 5 for overall performance. Mercury is one of the biggest home insurers in California, but it also sells homeowners policies in several other states such as Texas, Virginia and New York. Its policies generally come with extra dwelling coverage in case your house costs more than expected to rebuild after a fire or other disaster. Mercury sells homeowners insurance through independent agents.

Hosue and clouds
Get home insurance quotes in minutes
Answer a few questions to see custom quotes and find the right policy for you.

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating home insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners, and here’s how we make money.

Mercury home insurance star rating

4.0

NerdWallet rating 

Mercury homeowners insurance earned 4 stars out of 5 for overall performance. NerdWallet's ratings are determined by our editorial team. The scoring formula takes into account coverage and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

State availability

Mercury sells homeowners policies in 10 states.

Where Mercury stands out

Coverage. Mercury’s default policies generally include an extra cushion for your dwelling coverage, plus replacement cost coverage for your personal belongings. These are both more generous types of coverage than many standard homeowners policies have.

Discounts. Mercury offers plenty of ways to save money on homeowners insurance.

Where Mercury falls short

Availability. Mercury’s homeowners insurance is available in only 10 states.

Consumer complaints. Mercury draws a higher volume of complaints to state regulators than expected for a company of its size.

State availability

Mercury sells homeowners policies in 10 states.

Mercury home insurance coverage

You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:

Type of coverage

What it does

Pays to repair or rebuild the structure of your home.

Covers damage to unattached structures such as sheds or fences.

Pays to repair or replace personal belongings such as furniture or clothing.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Covers legal expenses and damages if you're responsible for injuries to other people or their property.

Covers injuries to guests in your home, regardless of fault.

Mercury’s homeowners policies include all the standard types of coverage above. They may also include the following:

  • Extended replacement cost coverage, which pays up to 150% of your dwelling limit to rebuild your home after a covered claim.

  • Replacement cost coverage for personal property, which pays enough to buy brand-new replacements for damaged or destroyed belongings. Without this coverage your insurer would pay the items’ actual cash value, which reflects depreciation.

You may be able to add the following optional types of coverage to your policy:

  • Identity theft coverage, which pays costs related to recovering your identity, up to $25,000.

  • Equipment breakdown coverage for repairs to air conditioning systems, kitchen and laundry appliances, water heaters, electrical panels and more.

  • Service line coverage, which pays up to $10,000 per claim for repairs to or replacement of damaged service lines, such as sewer, water and gas pipes. Without this coverage, you would be on the hook for these repairs, even though they connect to city-owned or utility-owned lines.

  • Additional coverage for valuables, such as jewelry or fine art.

  • Personal cyber coverage, which reimburses you if you’re the victim of an online attack such as online fraud or extortion, up to $50,000 with a $500 deductible.

  • Water backup coverage to pay for damage from backed-up drains or failed sump pumps.

For California homeowners who have fire coverage through the state’s FAIR Plan, Mercury offers difference in conditions insurance to cover scenarios the FAIR Plan won’t, such as theft, personal liability and water damage from broken pipes.

Discounts

Depending on where you live, you may be able to save by:

  • Owning a newer home.

  • Having fire-resistant construction materials in your home.

  • Living in a gated community.

  • Having multiple policies with Mercury (also known as bundling).

  • Installing protective devices such as smoke alarms, deadbolts or water leak detectors.

  • Not filing any claims for at least three years.

  • Signing up for electronic billing.

  • Protecting your home against wind damage.

  • Getting a quote in advance of when you need coverage to start.

  • Being a recent homebuyer.

  • Taking steps to prevent wildfires or living in a community recognized by the National Fire Protection Association as a Firewise USA site (California only).

Consumer complaints

Mercury had more than the expected number of complaints to state regulators relative to its size for home insurance, according to three years' worth of data from the National Association of Insurance Commissioners.

Consumer experience

Website: On Mercury’s website, you can pay bills, view policy details, request changes and file claims. However, you’ll need to contact an agent to get a homeowners quote.

App: You can use Mercury’s app to see policy information, pay bills and contact customer service.

Claims: Mercury offers 24/7 claims filing online or at 800-503-3724. Once you’ve submitted your claim, you can check its status through your online account. Learn more about how to file a home insurance claim.

Customer service: For support, contact your agent, call 800-503-3724, send an email through the website or chat live with a representative.

The bottom line

Mercury homeowners insurance isn’t available to most Americans, but if you live in California or one of the other states the company serves, its policies are worth considering. It’s ideal for someone looking to work with an agent to find the coverage they need.

Current Product

Mercury Home Insurance
Travelers Home Insurance
Liberty Mutual Home Insurance
NerdWallet rating 

4.0

/5
NerdWallet rating 

4.5

/5
NerdWallet rating 

4.0

/5

Complaints to NAIC 

More than expected

Complaints to NAIC 

Fewer than expected

Complaints to NAIC 

Fewer than expected

Coverage 

More than average

Coverage 

About average

Coverage 

About average

Discounts 

Great set of discounts

Discounts 

Average set of discounts

Discounts 

Great set of discounts

Bottom line 

Homeowners insurance sold through independent agents in California and select other states.

Bottom line 

Travelers offers strong coverage and decent discounts, but home insurance isn’t available in all states.

Bottom line 

Big national brand with plenty of discount options.

Other home insurance companies to consider

Not ready to make a decision? You may be interested in these other homeowners insurance companies:

Frequently asked questions

Mercury offers solid coverage and many ways to save on your policy, but it draws more consumer complaints than expected. Overall, the company’s homeowners insurance earned 4 stars out of 5 from NerdWallet.

Mercury General Corporation is a public company that owns more than a dozen insurance subsidiaries, including Mercury Insurance Company and Mercury Casualty Company.

Mercury sells a variety of other products, including auto, condo, renters and umbrella insurance. Read our Mercury auto insurance review to learn more.

Methodology

Homeowners insurance star ratings methodology

NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full ratings methodology for home insurance.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Get more smart money moves – straight to your inbox
Sign up and we’ll send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money.