Coronavirus Hotel and Vacation Rental Cancellation and Change Policies: Updates

Sam KemmisJune 23, 2020

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Updates:

June 23

  • Airbnb extends free cancellation window for existing bookings through July.

  • Hilton extends free cancellation window through August.

  • Hyatt extends flexible window for both existing and new bookings.

  • IHG replaced flexible policy with new refundable rate.

April 13

  • Best Western extends free cancellation window through June.

April 2

  • Airbnb extends free cancellation window through May.

  • Best Western offers free cancellation through April.

  • Hyatt extends free cancellation window through June.

  • Marriott extends its flexible policies through June.

  • Radisson expands policy to include new bookings, extends window through June.

  • Wyndham extends free cancellation window through May.

March 25

  • Hilton extends flexible policy on existing bookings for travel through June 2020 and on new bookings made through June 2020 for travel at any time.

  • Wyndham waives change and cancellation fees for all bookings through April 2020.

March 16

  • Radisson adds cancellation policy on new and existing reservations for stays through April.

  • Airbnb offers free cancellations for existing bookings until April 14, 2020.

As the COVID-19 virus continues to disrupt travel for the foreseeable future, hotel and vacation rental brands are offering flexible change and cancellation policies, similar to those offered by airlines.

These policies are evolving and expanding by the day, so make sure to check the hotel brand website for the latest information.

Nerd tip: “Free” change policies don't apply to the difference in cost between two reservations. For example, if your original reservation cost $100 and your new reservation is $150, you will still owe the $50 difference, but you won't owe any additional change fees. Also, if you used a third-party travel agency like Orbitz or Hotels.com to book, you will likely need to call that company (instead of the hotel brand) to change or cancel your booking.

Airbnb

Airbnb offers a blanket free-cancellation policy for all bookings made before March 14, 2020, for reservations starting on or before July 31, 2020.

However, new reservations (made after March 14, 2020) are not covered, unlike most hotel policies.

Best Western

Best Western was slow to offer a cancellation policy but has now joined in, offering free cancellation for all bookings. This fee waiver applies to both existing and new bookings, though cancellations must be made by June 30, 2020.

Note: As of June 23, 2020, Best Western has not extended this policy, so make sure to check its website before booking.

Hilton

Hilton has issued generous, blanket change/cancellation policies for both new and existing bookings.

  • Existing bookings: All reservations made before March 12, 2020 can be changed or canceled until Aug. 31, 2020, without fees.

  • New bookings: All new bookings made until Aug. 31, 2020, for travel at any time, can be changed or canceled up to 24 hours before check-in for free.

This flexibility applies to all bookings, including "non-cancellable" advanced purchase rates.

Hyatt

Hyatt has introduced generous change/cancellation fee waiver policies for both existing bookings (for travel through July) and new bookings (for any dates).

  • Existing bookings: All reservations made before July 1, 2020, for travel through July 31, 2020, can be changed or canceled 24 hours before check-in without incurring a fee.

  • New bookings: All reservations made after July 1, 2020, for travel at any time can be changed or canceled 24 hours before check-in without incurring a fee.

Note: Hyatt has added some caveats to the new-booking policy, noting that some properties might suspend it during high-demand times such as holidays. Make sure to check the policy on your specific reservation before hitting "book."

World of Hyatt has also suspended its planned award chart changes until 2021. This is likely good news for those looking to use Hyatt points this year.

IHG

Early in the pandemic, The Holiday Inn brand offered a flexible cancellation policy similar to other programs. However, IHG has now replaced this simple policy with a much more complicated one, including a "book now, pay later" rate that is effectively fully refundable. In other words, if you're looking for flexibility, choose the "book now, pay later" option, even if it is more expensive than advanced purchase rates.

Marriott Bonvoy

Marriott has announced one of the broadest and most generous change/cancellation policies of any travel hotel program, effectively waiving change and cancellation fees on all reservations.

  • Existing bookings: All reservations for travel at any time may be changed or canceled by July 5, 2020, without incurring fees.

  • New bookings: All new bookings made by July 5, 2020, may be changed or canceled at a future date without incurring fees.

In other words, existing bookings can be changed or canceled until July 5, while new bookings (made until July 5) can be canceled at any time. Note: All changes must be made at least 24 hours before scheduled check-in.

Radisson

Radisson is now offering free changes and cancellations for all bookings (both new and existing), to match other programs.

  • Existing bookings for travel until June 30, 2020, can be changed or canceled without fees.

  • New bookings made until June 30, 2020, for travel at any time can be changed or canceled in the future without fees.

All changes must be made at least 24 hours before check-in.

Note: As of June 23, 2020 Radisson has not extended its flexible policy. Make sure to check the website for bookings made after June 30, 2020.

VRBO

The vacation rental brand VRBO has not yet offered any clear cancellation policy but has punted the responsibility to its hosts. Its policy suggests that those hoping to cancel bookings should "contact the property owner or manager to discuss their cancellation and refund policies."

Wyndham

Wyndham is waiving all change and cancellation fees on new and existing bookings for travel through June 30, 2020. These changes must be made at least 24 hours prior to check-in.

Note: As of June 23, 2020, Wyndham has not updated this policy. Make sure to check the website for the latest policy on bookings made after that cutoff.

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