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USAA Homeowners Insurance Review 2021

USAA home insurance includes coverage that costs extra from other companies, but it’s available only to active military, veterans and their families.
July 14, 2021
Homeowners Insurance, Insurance
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One of the largest home insurers in the country, USAA offers policies to active military members, veterans and their families. USAA home insurance policies include coverage that often costs extra when issued by other companies, but even so, the company’s rates are still lower than the national average, according to NerdWallet’s rate analysis. If you’re eligible to buy USAA homeowners insurance, it’s worth considering.

USAA home insurance pros and cons

ProsCons
Policies include standard coverage that often costs extra elsewhere.Available only to active military, veterans and their families.
Fewer customer complaints to state regulators than expected for a company of its size.Few discounts are available.
Average rates are below the national average, according to NerdWallet’s analysis.

How USAA home insurance rates

4.5 NerdWallet rating

USAA homeowners insurance earned 4.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The homeowners insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, USAA is among NerdWallet’s Best Home Insurance Companies for 2021.

USAA home insurance state availability

USAA offers homeowners insurance in all 50 states and Washington, D.C.

USAA home insurance coverage

You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:

Type of coverageWhat it does
DwellingPays to repair or rebuild the structure of your home.
Other structuresCovers damage to unattached structures such as a shed or fence.
Personal propertyPays to repair or replace personal belongings such as furniture or clothing.
Additional living expensesPays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.
LiabilityCovers legal expenses and damages if you're responsible for injuries to other people or their property.
Medical paymentsCovers injuries to guests in your home, regardless of fault.

For more details, see Homeowners Insurance: What It Is and What It Covers.

USAA offers homeowners insurance with all the standard features, plus:

  • Identity theft coverage. If you’re a victim of identity theft, USAA will cover you up to $5,000 to pay expenses to restore your good name. This coverage is not available in all states.
  • Replacement cost coverage. If your belongings are damaged or stolen, USAA will generally reimburse the cost to replace them with brand-new items, rather than the depreciated value. USAA includes this coverage standard in all states but North Carolina, rather than charging extra for it, as most insurers do. The company will pay either to replace an item or to restore or repair it, whichever costs less.
  • Home-sharing coverage. Available as a standard coverage in most states, this pays out for damage that occurs when you rent out a room or your entire home on sites such as Airbnb.
  • Military uniform coverage. If your uniform is damaged or stolen during a covered event, and you are on active duty or deployed, USAA will reimburse you without a deductible.

Earthquake coverage is available for an extra cost.

» MORE: Homeowners insurance for veterans and military

USAA home insurance rates

USAA’s average annual homeowners insurance cost is $1,509, according to NerdWallet’s rate analysis. This is lower than the national average of $1,585 per year, but higher than the average rates of State Farm, a large national competitor.

The sample rates above were calculated for 40-year-old homeowners with a $1,000 deductible, $300,000 in dwelling coverage and $300,000 in liability insurance. Your own rates will be different.

» MORE: What is the average cost of homeowners insurance?

USAA home insurance discounts

Here are a few ways to save money on your USAA home insurance policy, depending on where you live:

  • Discount up to 10% if you insure your car with USAA.
  • Protective device credit for an ADT home security system.
  • Up to 10% off for being claims-free for at least five years.

USAA home insurance complaints

USAA received fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

» MORE: Home insurance quotes: What you need to know

USAA home insurance consumer experience

Website: USAA’s site has an advice section where you can read up on topics like what homeowners insurance doesn’t cover and how to avoid water leaks. A chatbot is also available to answer quick questions. Log in to USAA’s user portal to pay your bill, manage your policies, file and track a claim, set up autopay or chat with a live representative.

App: You can use the USAA mobile app to pay bills and to file and track claims. Other USAA services such as checking, savings and credit card accounts are also accessible through the app, which is available on both iOS and Android.

Homeowners insurance buying guide

You can get home insurance quotes online, over the phone or through an agent. But before you start, take the following steps:

  1. Determine how much coverage you need. Is a standard policy sufficient, or do you want to add extra insurance for situations like identity theft or sewer backups? Check whether each company you’re considering has the options you need.
  2. Take inventory. To ensure you have sufficient personal property coverage, take stock of your belongings. Include all furniture, electronic devices, clothing, jewelry and household items. How much would it cost you to replace them? This total is the minimum amount of personal property insurance you should have.
  3. Make a fair comparison. When evaluating rates, make sure each insurer is offering the same limits and deductibles.
  4. Check consumer complaints. Although it may seem tempting simply to choose the cheapest option, look at how many consumer complaints each insurer has before choosing a policy. Poor customer service could have a significant impact on your experience if you ever need to file a claim.

USAA home insurance FAQ

Does USAA home insurance cover tree removal?

It depends. If a tree falls on your home, USAA will generally pay to remove the tree from the structure in order to make repairs. Coverage to get the tree off your property may be more limited — often up to $500 for a single tree or $1,000 total.

Removing a tree from your property to prevent potential damage is considered basic home maintenance and would not be covered.

Does USAA home insurance have restrictions on dog breeds?

USAA doesn’t restrict the type of dog it will cover under the liability portion of your homeowners policy, but if the animal has a history of aggression or property destruction, it may affect your eligibility for coverage. Learn more about homeowners coverage for dog bites.

Does USAA cover manufactured or mobile homes?

USAA works with a partner company, Foremost, to insure manufactured and mobile homes. Learn more about mobile home insurance.

Does USAA home insurance cover mold?

USAA typically won’t pay for damage related to mold or dry rot, but you may have limited coverage if the cause of the mold is a disaster covered by your policy. Mold coverage differs from state to state and may depend on which endorsements, or add-ons, you have on your policy. Learn more about homeowners insurance coverage.

What other types of insurance does USAA offer?

In addition to homeowners, USAA sells auto, life, umbrella, flood and condo insurance, among other policy types. USAA also offers financial products such as mortgages, bank and investment accounts, annuities and credit cards. Read our USAA auto insurance review.

Does USAA home insurance cover roof replacement?

It depends on the cause of the damage to your roof. If the cause is a disaster covered by your policy, such as fire or wind, USAA will generally help repair the damage, including replacement if necessary. There are exceptions: Damage from wind or hail is excluded from coverage in coastal areas of some states, and cosmetic roof damage isn’t always covered.

» MORE: USAA life insurance review

Homeowners insurance ratings methodology

NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverages, discounts, online experience and more. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Homeowners insurance rates methodology

NerdWallet averaged rates for 40-year-old men and women from insurance companies in every ZIP code across all 50 states and Washington, D.C. Sample homeowners were nonsmokers with good credit living in a single-family, two-story home built in 1971. They had a $1,000 deductible and the following coverage limits:

  • $300,000 in dwelling coverage.
  • $30,000 in other structures coverage.
  • $150,000 in personal property coverage.
  • $60,000 in loss of use coverage.
  • $300,000 in liability coverage.
  • These are sample rates generated through Quadrant Information Services. Your own rates will be different.

    Methodology: Insurer complaints

    NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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