How to Contact Avianca Customer Service

Skip the call center. Reach Avianca customer service via chat, email or social media.
Carissa Rawson
By Carissa Rawson 
Edited by Meg Lee

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Avianca is a Colombian airline and a member of Star Alliance, which means you can use your miles to fly with other airlines like United Airlines and Air Canada.

If you’ve decided to fly Avianca, there’s a chance you may need to contact its customer service for one reason or another. Although it’s not known as the easiest airline with which to deal, there are still a number of ways to contact Avianca. Let’s take a look.

How do I reach Avianca Airlines customer service?

Avianca has a number of different ways for customers to contact them. Its default Contact Us page provides several communication methods, as well as a central FAQ section that may be able to provide help.

How to call Avianca Airlines customer service

There are different phone numbers you can use to call the airline depending on your needs and location. If you’re in the United States, you can call the Avianca customer service number at 800-284-2622.

Can you chat with Avianca Airlines?

Avianca offers a chat service via its virtual assistant, Vianca. Messages will go through Whatsapp.

How to message Avianca Airlines

If you’d like to contact Avianca Airlines customer service in another way, you can message them using their social media channels.

🤓Nerdy Tip

Many businesses tend to respond more quickly when you reach out to them via social media. However, we recommend never posting personal information on a public page or feed.

Avianca maintains multiple social media accounts, including a Facebook page, an X (formerly Twitter) account and an Instagram profile. You can message the airline directly via any of these accounts.

How to email Avianca Airlines

If you’d prefer a method of communication in which you can share more information, Avianca also offers the option to submit a ticket. This can be done via its online web form.

You’ll need to provide information such as your email address, name, phone number, the reason for your message and the details of why you’re reaching out.

Who do I contact about my Avianca Airlines LifeMiles loyalty account?

Avianca maintains a separate site and help center for its LifeMiles loyalty program.

If you can’t find the information you need on its site, you can also call for help with your account. You’ll dial the Avianca customer service number for U.S. numbers at 800-284-2622 and then select option three from the menu.

Does Avianca Airlines give refunds for canceled flights?

Refunds for canceled flights depend on the country in which you’re flying. For flights to, from or through the United States, U.S. Department of Transportation rules apply.

This means that if your flight has been canceled by the airline, no matter the reason, Avianca is required to refund you in full.

How to find lost luggage on Avianca Airlines

If your luggage is missing on Avianca, you’ll need to contact the airline for help. This can be done via the main Avianca customer service phone number at: 800-284-2622.

Where do I offer feedback or send a complaint to Avianca Airlines?

Avianca utilizes the same online form for email requests and for feedback. To make a complaint or leave positive feedback, you can fill out the web form on its site.

Contacting Avianca customer service, recapped

Reaching out to customer service is never fun, but sometimes it’s necessary. If you need to contact Avianca’s customer service department, you have a few different options from which to choose. Calling may be the fastest option, but you can also chat, email or message the airline on social media.

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