In this era of flight changes and cancellations, airline customer service representatives have their work cut out for them.
If you’re planning to travel Delta and your trip is affected by COVID-19 or any other unforeseen event, here are key tips for successfully contacting Delta Air Lines customer service and getting the help you need.
1. Reach Delta Air Lines customer service
When you need help with your Delta flight, there are several ways to reach out.
Call Delta customer service on the phone
Want to speak with a live Delta agent about a reservation? Call Delta Air Lines’ customer service number at 800-221-1212. For SkyMiles-related questions, call 800-323-2323 and have your SkyMiles number handy.
Gold and Silver Medallion members get priority when calling either Delta customer service phone number. But Delta Platinum and Diamond Medallion members get top priority customer service. These top-tier elites can call the dedicated phone line found in the Contact Us section of the Fly Delta phone app or on the back of your membership card.
Tweet for help
If repetitive hold music isn’t your jam, then we recommend posting your question on Twitter and tagging Delta with the handle @Delta, or you can send a Twitter direct message to that account. You might reach the airline quicker by tweeting at it instead of calling it.
Chat live on an Apple or Android device
On the go? You can chat live with Delta on an Apple or Android device. Just go to the Need Help? page on delta.com and click on the “Message Us” button. A window will pop up inviting you to chat with a virtual assistant.
» Learn more: Delta Air Lines SkyMiles: The complete guide
2. Understand what Delta customer service can help with
If you have to cancel your Delta flight or request a refund, a customer service rep can be a lifesaver. Can’t or don’t want to select your seat online? A Delta rep can help with that, too. Plus, you can rely on Delta customer service for any question not easily answered on their website — be it about baggage allowances or SkyMiles redemptions.
If you used SkyMiles to book a flight on a SkyTeam partner airline, you can call Delta to get the record locator for your ticket that will let you select your seat or manage your booking directly through the other airline.
However, calling isn’t the only way to get specific issues resolved.
3. Know which flights qualify for refunds
In light of the pandemic, Delta is waiving change fees on tickets purchased before March 30, 2021, for flights originating in North America in every class except basic economy.
If you want to cancel a nonrefundable ticket after the 24-hour grace period, you won’t get a refund, but you will get an e-credit you can apply toward a future flight. If your new flight costs more, you’ll have to pay the difference in ticket price.
If you want to change or cancel a flight originating in the U.S. that you booked with SkyMiles, you can do so without fees.
To cancel or change a Delta flight, log in to your SkyMiles account, go to My Trips, select a flight you wish to cancel and click on “Modify Flights” at any point before your flight. In some cases, you’ll have to call (with basic economy tickets, for example). But in most cases, you should be able to change or cancel your flight online or in the Fly Delta app.
4. Find Delta Air Lines help online
If the coronavirus has impacted your travel plans or you have an upcoming trip and don’t know what to expect, visit the dedicated coronavirus travel FAQ page. There, you’ll find answers to the most-asked questions regarding Delta’s seat blocking policy, face mask requirements and how e-credits are handled.
You may still have to call the airline in certain circumstances, such as if you booked a basic economy ticket, your ticket includes a lap infant, or you used a companion certificate from a Delta credit card to book your travel buddy’s flight.
» Learn more: Which Delta Air Lines credit card should you get?
The bottom line
No matter the question, you should be able to find answers if you search online or call the airline for help. Whether you're curious about COVID-19 protocols or if a carry-on is allowed with your basic economy ticket, most of the information is readily available online.
Thanks to a no-fee change policy, even flight changes and cancellations can be done on the website without having to speak to anyone, and e-credits are issued automatically.
Still, Delta reps are just a phone call away in case of more complicated requests. For quicker questions, head to Twitter.
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