How to Cancel a Southwest Airlines Flight

You can cancel your Southwest flight online, and you'll get a refund or travel funds depending on the fare type.
Dan MillerJul 23, 2021

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.

Can you cancel a Southwest flight? Yes. Southwest Airlines has one of the best cancellation policies among major airlines. Historically, Southwest stood alone among airlines with its customer-friendly change and cancellation policies, but because of the pandemic, other airlines have improved their flexibility toward flight changes.

Still, the Southwest flight cancellation policy stands out as one of the best. Here's what you need to know to cancel your own Southwest flight.

» Learn more:

The Southwest flight cancellation policy is simple: You can cancel your flight at any time, with no cancellation fees, up to 10 minutes before the flight's scheduled departure.

If you get Southwest travel funds after canceling a Southwest Airlines flight, be aware that there are some restrictions to using your credit. The travel funds are accessible only with the confirmation number and the name of the original ticketed passenger — in other words, they're not transferable to anyone else. There's also an expiration date: You'll need to use the travel funds and take the new flight within one year of the original date of your flight.

» Learn more:

Canceling your Southwest Airlines flight is fairly simple. You can go to or look up your reservation in the Southwest mobile app. Enter the ticketed passenger's first name and last name, along with the confirmation number of the reservation.

You can also call the Southwest reservations department at 800-435-9792 or, if you included your Rapid Rewards number on the initial reservation, you can find the flight on your My Account page. Once you've entered your flight information, you'll see any travel balances or refundable amounts attached to the confirmation number. To cancel the flight, select "Cancel."

Southwest has no change fees if you need to modify your flight reservation. You can change your flight as many times as you want, but you'll need to pay the difference if the new flight is more expensive than the original one.

To change your Southwest flight, call the reservations department or look up your flight with the confirmation number and passenger information online or on the app.

» Learn more:

Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. Plus, some flight add-ons, like , are nonrefundable. If you cancel a flight where you purchased Early Bird boarding, the amount you paid for that add-on won't be refunded.

Wanna Get Away tickets are typically the airline's lowest-priced fares, and while the dollar value of these tickets is reusable (as in, eligible for a travel credit), the cost is nonrefundable.

If you prefer to get your money back to the original form of payment rather than as a travel voucher, you'll need to book an Anytime or Business Select ticket from Southwest.

Southwest's cancellation policy is generous for award tickets. If you cancel a flight booked with Southwest Rapid Rewards points, your points will be automatically refunded.

Plus, if there were any taxes and fees paid along with your points, those can either be converted to travel funds for future travel or refunded back to the original method of payment.

The Southwest flight cancellation policy is very customer-friendly. You can cancel at any time up to 10 minutes before your flight is scheduled to depart and receive travel credit toward a future Southwest flight. If you cancel within 24 hours of booking the flight, buy a refundable fare or book an award flight, you can get a refund back to your original method of payment.

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the , including those best for:

On a similar note...
Dive even deeper in Travel