How to Cancel a Southwest Airlines Flight

You can cancel your Southwest flight online, and you'll get a refund or travel funds depending on the fare type.
Dec 14, 2021

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Can you cancel Southwest flights? Yes. Southwest Airlines has one of the best cancellation policies among major airlines. Historically, Southwest stood alone among airlines with its customer-friendly change and cancellation policies, but because of the pandemic, other airlines have improved their flexibility toward flight changes.

Still, the Southwest flight cancellation policy stands out as one of the most flexible. Here's what you need to know to cancel your own Southwest flight.

How do I cancel a flight on Southwest Airlines?

Canceling your Southwest flight is fairly simple. You can go to southwest.com/cancel or look up your reservation in the Southwest mobile app. Enter the ticketed passenger's first name and last name, along with the confirmation number of the reservation.

You can also call the Southwest reservations department at 800-435-9792 or, if you included your Rapid Rewards number on the initial reservation, you can find the flight on your My Account page. Once you've entered your flight information, you'll see any travel balances or refundable amounts attached to the confirmation number.

To cancel the flight, select "Cancel."

How to change or rebook your Southwest Airlines flight

Southwest has no change fees if you need to modify your flight reservation. You can change your flight as many times as you want, but you'll need to pay the difference if the new flight is more expensive than the original one.

To change your Southwest flight, call the reservations department or look up your flight with the confirmation number and passenger information online or on the app.

How to get a refund on Southwest Airlines

Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. Plus, some flight add-ons, like Early Bird boarding, are nonrefundable. If you cancel a flight where you purchased Early Bird boarding, the amount you paid for that add-on won't be refunded.

For flights booked with cash

Wanna Get Away tickets are typically the airline's lowest-priced fares, and while the dollar value of these tickets is reusable (as in, eligible for a travel credit), the cost is nonrefundable.

If you prefer to get your money back to the original form of payment rather than as a travel voucher, you'll need to book an Anytime or Business Select ticket from Southwest.

Nerdy tip: When you cancel an Anytime or Business Select fare, you can choose between receiving travel funds and a refund to the original form of payment.

For flights booked with Southwest Rapid Rewards points

Southwest's cancellation policy is generous for award tickets. If you cancel a flight booked with Southwest Rapid Rewards points, your points will be automatically refunded.

Plus, if there were any taxes and fees paid along with your points, those can either be converted to travel funds for future travel or refunded back to the original method of payment.

Southwest Airlines' cancellation policy

The Southwest flight cancellation policy is simple: You can cancel your flight at any time, with no cancellation fees, up to 10 minutes before the flight's scheduled departure.

  • If you booked a flight with Rapid Rewards points, they'll be refunded back into your loyalty account.

  • If you booked a flight with cash, it will either be refunded back to your method of payment or converted into Southwest travel funds, depending on the type of fare you booked.

  • Even for nonrefundable reservations, if you cancel within 24 hours of booking, you can receive a refund back to the original form of payment or convert the airfare into travel funds.

If you get Southwest travel funds after canceling a Southwest Airlines flight, be aware that there are some restrictions to using your credit. The travel funds are accessible only with the confirmation number and the name of the original ticketed passenger — in other words, they're not transferable to anyone else. There's also an expiration date: You'll need to use the travel funds and take the new flight within one year of the original date of your flight.

Since the flight cancellation policy is customer-friendly and the process is relatively simple, you should consider canceling if your plans change or the price drops. You can always rebook with your points, travel funds or cash refund.

Want to learn more about flying Southwest?

We're nerdy about Southwest and think you might be too. Keep reading to learn more about the airline and how to fly it like a savvy points traveler.


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