How to Cancel a Turkish Airlines Flight

Cancel online or by phone, just have your booking info ready and a plan for getting your money back.
Anya Kartashova
By Anya Kartashova 
Published

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If you’re considering booking a flight with Turkish Airlines or redeeming Miles&Smiles miles for a flight operated by a partner airline, it’s good to be aware of its cancellation and refund policies. If your plans aren’t firm, you can weigh the pros and cons of making the booking in the first place.

But even with the best laid plans, things might need to be changed at the last-minute. Here's how to cancel a Turkish airlines flight and the Turkish Airlines' cancellation policy for cash and award tickets.

How to cancel a Turkish Airlines flight

You can cancel a Turkish Airlines flight by accessing your booking information from the Manage Booking page. Enter the record locator and the passenger’s last name, and your booking details will populate on the next page. From there, you’ll have the option to change or cancel your flight.

You also can cancel your flight by dialing the Turkish Airlines call center at 800-874-8875. Follow the prompts, and a customer service agent will be available shortly.

How to cancel a Miles&Smiles award flight

If you need to cancel a Turkish Airlines award flight booked with Miles&Smiles miles, you can do so online or by calling the Turkish Airlines U.S. call center at 800-874-8875.

To get your miles redeposited, you must pay a fee of:

  • 150 Turkish lira ($4.91) for domestic flights.

  • $70 for international flights.

In case of a no-show, you can get your miles back as well for the following fee:

  • 200 Turkish lira ($6.55) for domestic flights.

  • $150 for international flights.

Depending on how many Turkish Airlines miles you redeemed, the fees to get them back in your Miles&Smiles account aren’t terribly high.

Turkish Airlines 24-hour cancellation policy

The Turkish Airlines refund policy abides by the U.S. Department of Transportation 24-hour rule.

Free cancellations are available within 24 hours on flights to or from the United States booked at least seven days before departure. You may receive a full refund back to the payment card if you cancel a flight within this risk-free cancellation period.

Turkish Airlines flight cancellation policy

Turkish Airlines' cancellation policy varies depending on your destination, ticket type and fare class.

The airline sells various tickets across two cabins, economy and business. For example, for domestic travel in economy class, you can book an EcoFly, ExtraFly or PrimeFly ticket.

Let’s break it down.

Turkish Airlines cancellation policy for domestic flights (within Turkey)

EcoFly

ExtraFly

PrimeFly

Business

Cancellations made within one hour of departure

Not allowed.

Not allowed.

Not allowed.

Not allowed.

Cancellations made between one and 12 hours before departure

Not allowed.

Penalty of 560 Turkish lira ($18.35).

Penalty of 490 Turkish lira ($16.06).

Penalty of 820 Turkish lira ($26.87).

Cancellations made more than 12 hours before departure

Penalty of 525 Turkish lira ($17.20).

Penalty of 375 Turkish lira ($12.29).

No penalty.

No penalty.

Non-refundable fare classes

Q, T, L, V, P, W, U.

V, P, W, U.

N/A.

N/A.

The cancellation policy differs for Turkish Airlines flights between Turkey and Cyprus. You can find those fare policies here.

Turkish Airlines cancellation policy for international non-branded fares

Promotion

Semi-flexible

Flexible

Economy

Not allowed.

Permitted, subject to deductions.

Permitted, subject to deductions.

Business

Not allowed.

Permitted, subject to deductions.

Permitted, subject to deductions.

Turkish Airlines cancellation policy for international branded fares

The following rules apply to economy tickets.

EcoFly

ExtraFly

PrimeFly

Economy

Not allowed.

$70 change fee. No refunds.

$0 change fee. $140 refund fee.

And the following rules apply to business class fares.

BusinessFly

BusinessPrime

Business

$70 change fee. No refunds.

$0 change fee. $0 refund fee.

Other ways to get your money back

Even if you’ve purchased a ticket that doesn’t allow refunds, you may still be able to get your money back, depending on how you booked and if you’re covered with travel insurance.

Many different travel travel cards offer travel insurance with flight cancellation coverage. By purchasing your flight with your card, your purchase will be covered.

Cards with travel insurance benefits
Chase Sapphire Preferred Credit Card
Chase Sapphire Preferred® Card
NerdWallet Rating
Apply now

on Chase's website

Chase Sapphire Reserve Credit Card
Chase Sapphire Reserve®
NerdWallet Rating
Apply now

on Chase's website

The Platinum Card® from American Express
The Platinum Card® from American Express
NerdWallet Rating
Apply now

on American Express' website

Rates & Fees
Chase Ink Business Preferred Credit Card
Ink Business Preferred® Credit Card
NerdWallet Rating
Apply now

on Chase's website

Annual fee

$95

$550

$695

$95

Travel protections (not a comprehensive list)

• Trip delay: Up to $500 per ticket for delays more than 12 hours.

• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Baggage delay: Up to $100 per day for five days.

• Lost luggage: Up to $3,000 per passenger.

• Trip delay: Up to $500 per ticket for delays more than 6 hours.

• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Baggage delay: Up to $100 per day for five days.

• Lost luggage: Up to $3,000 per passenger.

• Trip delay: Up to $500 per trip for delays more than 6 hours.

Trip cancellation: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.

• Trip interruption: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.

• Lost luggage: Up to $3,000 per passenger.

Terms apply.

• Trip delay: Up to $500 per ticket for delays more than 12 hours.

• Trip cancellation: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.

• Trip interruption: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.

• Baggage delay: Up to $100 per day for five days.

• Lost luggage: Up to $3,000 per passenger.

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Assuming your reason for cancellation meets certain eligibility requirements, you can get a refund. Examples of covered reasons to cancel a trip include a qualifying illness or injury, severe weather, jury duty, quarantine and more.

It’s also possible to purchase travel insurance from a third party to ensure you’re covered for your trip.

🤓Nerdy Tip

If you’re not certain of your travel plans, purchase an upgrade called Cancel For Any Reason (CFAR) insurance, which allows you to cancel your bookings and receive up to 75% of your money back, regardless of why you cancel.

The bottom line

Depending on where you’re traveling and the fare you booked, Turkish Airlines flights can be eligible for refunds, but the less expensive fares tend to include a penalty clause for you to get your money back.

The Turkish Airlines 24-hour risk-free cancellation policy allows you to cancel a U.S.-bound or U.S.-departing flight for free as long as it departs more than seven days in the future.

As far as canceling award tickets, you’ll be charged up to $70 to get the miles redeposited into your Miles&Smiles account.


To view rates and fees of The Platinum Card® from American Express, see this page.

Insurance Benefit: Trip Cancellation and Interruption Insurance

  • The maximum benefit amount for Trip Cancellation and Interruption Insurance is $10,000 per Covered Trip and $20,000 per Eligible Card per 12 consecutive month period.

  • Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.

  • Please visit americanexpress.com/benefitsguide for more details.

  • Underwritten by New Hampshire Insurance Company, an AIG Company.

Insurance Benefit: Trip Delay Insurance

  • Up to $500 per Covered Trip that is delayed for more than 6 hours; and 2 claims per Eligible Card per 12 consecutive month period.

  • Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.

  • Please visit americanexpress.com/benefitsguide for more details.

  • Underwritten by New Hampshire Insurance Company, an AIG Company.


How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024:

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