How to Cancel a Turkish Airlines Flight
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If you’re considering booking a flight with Turkish Airlines or redeeming Miles&Smiles miles for a flight operated by a partner airline, it’s good to be aware of its cancellation and refund policies. If your plans aren’t firm, you can weigh the pros and cons of making the booking in the first place.
But even with the best laid plans, things might need to be changed at the last-minute. Here's how to cancel a Turkish airlines flight and the Turkish Airlines' cancellation policy for cash and award tickets.
How to cancel a Turkish Airlines flight
You can cancel a Turkish Airlines flight by accessing your booking information from the Manage Booking page. Enter the record locator and the passenger’s last name, and your booking details will populate on the next page. From there, you’ll have the option to change or cancel your flight.
You also can cancel your flight by dialing the Turkish Airlines call center at 800-874-8875. Follow the prompts, and a customer service agent will be available shortly.
» Learn more: How to book Turkish Airlines flights with miles
How to cancel a Miles&Smiles award flight
If you need to cancel a Turkish Airlines award flight booked with Miles&Smiles miles, you can do so online or by calling the Turkish Airlines U.S. call center at 800-874-8875.
To get your miles redeposited, you must pay a fee of:
150 Turkish lira ($4.91) for domestic flights.
$70 for international flights.
In case of a no-show, you can get your miles back as well for the following fee:
200 Turkish lira ($6.55) for domestic flights.
$150 for international flights.
Depending on how many Turkish Airlines miles you redeemed, the fees to get them back in your Miles&Smiles account aren’t terribly high.
» Learn more: The guide to Miles&Smiles by Turkish Airlines
Turkish Airlines 24-hour cancellation policy
The Turkish Airlines refund policy abides by the U.S. Department of Transportation 24-hour rule.
Free cancellations are available within 24 hours on flights to or from the United States booked at least seven days before departure. You may receive a full refund back to the payment card if you cancel a flight within this risk-free cancellation period.
» Learn more: Sweet spots for Turkish miles
Turkish Airlines flight cancellation policy
Turkish Airlines' cancellation policy varies depending on your destination, ticket type and fare class.
The airline sells various tickets across two cabins, economy and business. For example, for domestic travel in economy class, you can book an EcoFly, ExtraFly or PrimeFly ticket.
Let’s break it down.
Turkish Airlines cancellation policy for domestic flights (within Turkey)
EcoFly | ExtraFly | PrimeFly | Business | |
|---|---|---|---|---|
Cancellations made within one hour of departure | Not allowed. | Not allowed. | Not allowed. | Not allowed. |
Cancellations made between one and 12 hours before departure | Not allowed. | Penalty of 560 Turkish lira ($18.35). | Penalty of 490 Turkish lira ($16.06). | Penalty of 820 Turkish lira ($26.87). |
Cancellations made more than 12 hours before departure | Penalty of 525 Turkish lira ($17.20). | Penalty of 375 Turkish lira ($12.29). | No penalty. | No penalty. |
Non-refundable fare classes | Q, T, L, V, P, W, U. | V, P, W, U. | N/A. | N/A. |
The cancellation policy differs for Turkish Airlines flights between Turkey and Cyprus. You can find those fare policies here.
Turkish Airlines cancellation policy for international non-branded fares
Promotion | Semi-flexible | Flexible | |
|---|---|---|---|
Economy | Not allowed. | Permitted, subject to deductions. | Permitted, subject to deductions. |
Business | Not allowed. | Permitted, subject to deductions. | Permitted, subject to deductions. |
Turkish Airlines cancellation policy for international branded fares
The following rules apply to economy tickets.
EcoFly | ExtraFly | PrimeFly | |
|---|---|---|---|
Economy | Not allowed. | $70 change fee. No refunds. | $0 change fee. $140 refund fee. |
And the following rules apply to business class fares.
BusinessFly | BusinessPrime | |
|---|---|---|
Business | $70 change fee. No refunds. | $0 change fee. $0 refund fee. |
Other ways to get your money back
Even if you’ve purchased a ticket that doesn’t allow refunds, you may still be able to get your money back, depending on how you booked and if you’re covered with travel insurance.
Many different travel travel cards offer travel insurance with flight cancellation coverage. By purchasing your flight with your card, your purchase will be covered.
$95
$550
$695
$95
• Trip delay: Up to $500 per ticket for delays more than 12 hours.
• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.
• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.
• Baggage delay: Up to $100 per day for five days.
• Lost luggage: Up to $3,000 per passenger.
• Trip delay: Up to $500 per ticket for delays more than 6 hours.
• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.
• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.
• Baggage delay: Up to $100 per day for five days.
• Lost luggage: Up to $3,000 per passenger.
• Trip delay: Up to $500 per trip for delays more than 6 hours.
• Trip cancellation: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.
• Trip interruption: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.
• Lost luggage: Up to $3,000 per passenger.
Terms apply.
• Trip delay: Up to $500 per ticket for delays more than 12 hours.
• Trip cancellation: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.
• Trip interruption: Up to $10,000 per trip. Maximum benefit of $20,000 per 12-month period.
• Baggage delay: Up to $100 per day for five days.
• Lost luggage: Up to $3,000 per passenger.
Assuming your reason for cancellation meets certain eligibility requirements, you can get a refund. Examples of covered reasons to cancel a trip include a qualifying illness or injury, severe weather, jury duty, quarantine and more.
It’s also possible to purchase travel insurance from a third party to ensure you’re covered for your trip.
If you’re not certain of your travel plans, purchase an upgrade called Cancel For Any Reason (CFAR) insurance, which allows you to cancel your bookings and receive up to 75% of your money back, regardless of why you cancel.
The bottom line
Depending on where you’re traveling and the fare you booked, Turkish Airlines flights can be eligible for refunds, but the less expensive fares tend to include a penalty clause for you to get your money back.
The Turkish Airlines 24-hour risk-free cancellation policy allows you to cancel a U.S.-bound or U.S.-departing flight for free as long as it departs more than seven days in the future.
As far as canceling award tickets, you’ll be charged up to $70 to get the miles redeposited into your Miles&Smiles account.
Insurance Benefit: Trip Cancellation and Interruption Insurance
The maximum benefit amount for Trip Cancellation and Interruption Insurance is $10,000 per Covered Trip and $20,000 per Eligible Card per 12 consecutive month period.
Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.
Please visit americanexpress.com/benefitsguide for more details.
Underwritten by New Hampshire Insurance Company, an AIG Company.
Insurance Benefit: Trip Delay Insurance
Up to $500 per Covered Trip that is delayed for more than 6 hours; and 2 claims per Eligible Card per 12 consecutive month period.
Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.
Please visit americanexpress.com/benefitsguide for more details.
Underwritten by New Hampshire Insurance Company, an AIG Company.
Insurance Benefit: Baggage Insurance Plan
Baggage Insurance Plan coverage can be in effect for Covered Persons for eligible lost, damaged, or stolen Baggage during their travel on a Common Carrier Vehicle (e.g., plane, train, ship, or bus) when the Entire Fare for a ticket for the trip (one-way or round-trip) is charged to an Eligible Card. Coverage can be provided for up to $2,000 for checked Baggage and up to a combined maximum of $3,000 for checked and carry-on Baggage, in excess of coverage provided by the Common Carrier. The coverage is also subject to a $3,000 aggregate limit per Covered Trip. For New York State residents, there is a $2,000 per bag/suitcase limit for each Covered Person with a $10,000 aggregate maximum for all Covered Persons per Covered Trip.
Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.
Please visit americanexpress.com/benefitsguide for more details.
Underwritten by AMEX Assurance Company.
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