How to Contact Turkish Airlines Customer Service

Contact Turkish Airlines customer service via a 24/7 phone line, WhatsApp, online chat, social media or email.
Carissa Rawson
By Carissa Rawson 

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You always hope that flights will go according to plan. However, that’s not always the case — flight delays, schedule changes and shifting itineraries may make it necessary to contact an airline’s customer service department.

If you’ve booked a flight with Turkish Airlines and need to get a hold of them, don’t worry. Here, we’ll break down all the ways to contact Turkish Airlines customer service.

How do I reach Turkish Airlines customer service?

You can contact Turkish Airlines customer service via phone, email and more. You can see all of the available contact methods on their website.

How to call Turkish Airlines customer service

Turkish Airlines’ customer service number in the USA is: +1 (800) 874-8875. This is their general call center specifically within the United States and is available 24 hours per day, seven days per week.

There are also different customer service numbers depending on where you’re flying from. Their website has a menu of drop-downs from which you can select the nearest available office. In doing so, you will be given a dedicated Turkish Airlines customer service phone number.

Can you chat with Turkish Airlines?

It’s possible to chat with Turkish Airlines if you have any issues. Navigating to Turkish Airlines’ website allows you to do so. On the right side of the home page is a button labeled Contact Us. Pressing this button brings up the option to start a web chat.

Note that this online chat appears to be AI rather than a live agent, so your options for usage may be limited.

How to message Turkish Airlines

If you’re not interested in chatting online with Turkish Airlines, you can also choose to message the airline via WhatsApp. The phone number for this is +90 850 333 0849.

🤓Nerdy Tip

Many businesses respond more quickly when you reach out via their social media profiles versus using a web form or chat.

Turkish Airlines also has social media accounts that you can message. This includes @TurkishAirlines on X (formerly known as Twitter), a Facebook page and @TurkishAirlines on Instagram.

How to email Turkish Airlines

Turkish Airlines doesn’t publish an email address that you can use, but it is still possible to message them his way. To do so, you’ll again want to find and click the Contact Us button on Turkish Airlines’ home page.

Aside from a web chat, another one of the available choices is the opportunity to fill out a feedback form. This form allows you to message Turkish Airlines about a variety of issues, including its reward program, flights, airport experiences and more.

Depending on the message that you send, Turkish Airlines notes that it aims to respond within seven to 14 business days.

Who do I contact about my Turkish Miles&Smiles loyalty account?

Turkish Airlines doesn’t maintain any special numbers for its Miles&Smiles accounts. If you need to contact the airline, you can do so using the call center phone number, the web form email or the online chat.

Does Turkish give refunds for canceled flights?

Turkish Airlines customer service in the U.S. is subject to local laws. This means that any flights departing from or flying to the United States must obey the rules set by the Department of Transportation.

This means that any flight, regardless of when it was booked, is eligible for a refund if the airline cancels it.

The airline is also required to give you a refund in the event of a significant schedule change or delay, although there is no specific definition for what is considered a “significant delay.”

How to find lost luggage on Turkish Airlines

If your bag has been lost by Turkish Airlines, you’ll want to head to the luggage office at the airport before departing. They’ll be able to complete a claim and give you a reference number. Once done, you can use this number to check on the status of your bag via Turkish’s site.

If you’ve already left the airport, you can also report your lost luggage via a special form. Turkish will respond and give you a case number, after which you’ll be able to check the progress of your issue.

Where do I offer feedback or send a complaint to Turkish Airlines?

If you’d like to offer feedback or send in a complaint to Turkish Airlines, your best bet is to use the web form email. There is a wide variety of topics from which to choose, and you can even rely on the web form to ask for a refund or note denied boarding on your flight.

Contacting Turkish Airlines customer service recapped

Turkish Airlines flies to more countries than any other airline in the world. No matter where you are in your journey, there is usually a way to get in contact with Turkish Airlines. Along with a 24/7 phone number, you can use online chats, messaging, social media and even email to reach out to Turkish Airlines for customer service if needed.

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