How to Get a Turkish Airlines Refund

Many domestic flights and some international flights are refundable if cancelled 12+ hours before departure.
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If you need to cancel a Turkish Airlines flight, you might be entitled to a refund depending on how you booked your fare. The Turkish Airlines cancellation policy for its own domestic flights is relatively generous — most domestic fares can be canceled for a small fee.

In most cases, canceling an international ticket will require you to pay a fee, which may vary by the specific fare you purchase. Fortunately, if you need flexibility, Turkish Airlines refundable tickets can be purchased that allow refunds with no deductions.

Here’s how you can get a Turkish Airlines refund.

Turkish Airlines refund policy

Turkish Airlines publishes a general refund policy based on the type of fare you purchase and whether you purchase an international or domestic ticket. Additionally, in some cases you can get a Turkish Airlines refund, even if your airfare does not allow a refund.

Turkish Airlines cancellation policy within 24 hours

Since Jan. 1, 2023, Turkish Airlines has complied with the U.S. Department of Transportation's 24-hour reservation requirement. You are entitled to a refund for any Turkish Airlines ticket to or from the United States within 24 hours of purchase, provided you purchase your ticket at least seven days prior to the flight departure date and time.

This rule only applies to flights to or from the United States. For any other flights, you’ll be subject to the standard Turkish Airlines cancellation policy for your ticket.

Turkish Airlines domestic refund policy

Turkish Airlines sells its domestic flights under its domestic Turkish Airlines flight cancellation policy. The following rules apply to all Turkish Airlines ticket refund requests domestically:

  • Ticketing service fees are not refunded.

  • Special refund rules generally apply to flights between Turkey and the Turkish Republic of Northern Cyprus (TRNC).

  • Turkish Airlines will not refund your ticket if you do not show up for your flight and request a refund after the flight has departed.

EcoFly is the Turkish Airlines domestic economy airfare and includes restrictions on cancellations. Here’s the refund policy for this fare for domestic travel:

  • No cancellations may be made within 12 hours of departure.

  • 12+ hours from departure: A fee of ₺525 Turkish Lira ($16.25) will be deducted from the ticket price. The fee is ₺985 Turkish Lira ($30.49) for TRNC flights.

  • Fare classes Q, T, L, V, P, W, and U are nonrefundable. (L, V, P, W, and U are nonrefundable for TRNC flights).

ExtraFly is a slightly less restrictive airfare that allows a larger checked bag. Here’s the airline's domestic flight ExtraFly refund policy:

  • No cancellations may be made within one hour of departure.

  • 1-12 hours from departure: A fee of ₺560 Turkish Lira ($17.34) will be deducted from the ticket price. The fee is ₺720 Turkish Lira ($22.29) for TRNC flights.

  • 12+ hours from departure: A fee of ₺375 Turkish Lira ($11.61) will be deducted from the ticket price. The fee is ₺500 Turkish Lira ($15.48) for TRNC flights.

  • Fare classes V, P, W, and U are nonrefundable.

PrimeFly fares allow a full refund when you cancel 12 or more hours prior to departure. Here’s the PrimeFly refund policy for flights within Turkey:

  • No cancellations may be made within one hour of departure.

  • 1-12 hours from departure: A fee of ₺490 Turkish Lira ($15.17) will be deducted from the ticket price. The fee is ₺655 Turkish Lira ($20.28) for TRNC flights.

  • 12+ hours from departure: No deductions for cancellations.

Business class fares offer an additional checked bag, but Turkish Airlines charges a higher fee for refunds for Business Class than PrimeFly. Here’s Turkish Airlines' business class refund policy for domestic flights:

  • No cancellations may be made within one hour of departure.

  • 1-12 hours from departure: A fee of ₺820 Turkish Lira ($25.39) will be deducted from the ticket price. The fee is ₺1440 Turkish Lira ($44.58) for TRNC flights.

  • 12+ hours from departure: No deductions for cancellations.

Turkish Airlines branded international refund policy

Turkish Airlines sells its own “branded” airfares under its EcoFly, ExtraFly, PrimeFly, BusinessFly and BusinessPrime branding. Here are the refund policies for these fares when you travel on the airline outside of Turkey.

Economy Class branded international refund policy

  • EcoFly: No changes, cancellations or refunds.

  • ExtraFly: Changes permitted for €60 ($70). No refunds are permitted.

  • PrimeFly: Changes permitted to same-day flights without fare difference. Changes are permitted with no fee. €120 ($140) fee for refunds.

Economy Class Exceptional branded international refund policy

These rules apply to flights to Bahrain, United Arab Emirates, Iran, Qatar, Kuwait, Lebanon, Saudi Arabia, Jordan, Egypt, Morocco and Oman.

  • EcoFly: No changes, cancellations or refunds.

  • ExtraFly: Changes are permitted for a fee. No refunds are permitted.

  • PrimeFly: Changes are permitted to same-day flights with no reissue fee. A deduction applies for refunds.

Business Class branded international refund policy

  • BusinessFly: Ticket reissue fee of €60 ($70) applies for changes. No refunds are permitted.

  • BusinessPrime: Changes permitted to same-day flights. Refunds with no deduction are allowed.

Business Class Exceptional branded international refund policy

These rules apply to flights to Bahrain, United Arab Emirates, Iran, Qatar, Kuwait, Lebanon, Saudi Arabia, Jordan, Egypt, Morocco and Oman.

  • BusinessFly: Changes are permitted for a fee. No refunds permitted.

  • BusinessPrime: Changes permitted to same-day flights. Refunds with no deduction are allowed.

Turkish Airlines non-branded international refund policy

Turkish Airlines also sells non-branded airfares on its global partners. Most non-promotional fares can be refunded, subject to refund deductions which are specified in the fare rules.

🤓Nerdy Tip

Turkish Airlines international non-branded fares are a discounted fare option offered by Turkish Airlines that doesn't fall under any of its existing fare categories (like EcoFly or BusinessFly). It usually comes with a lower price but might have limitations on baggage allowance, seat selection and other features.

Here are the refund policies for these flights:

  • Promotion: Cancellations and refunds are not permitted. Taxes may be refunded.

  • Semi-flexible: Refunds are permitted, subject to deductions specified in the fare rules.

  • Flexible: Refunds are permitted, subject to deductions specified in the fare rules.

  • Business Promotions: Cancellations and refunds are not permitted. Taxes may be refunded.

  • Business Semi-Flexible: Refunds are permitted, subject to deductions specified in the fare rules.

  • Business Flexible: Refunds are permitted, subject to deductions specified in the fare rules.

Situations that might entitle you to a Turkish Airlines refund

In some cases, you may be entitled to a refund, even if you have purchased a nonrefundable fare. Here are a few examples.

  • Flight delays. If your flight is delayed by more than five hours, you may receive a refund of your ticket fare. Delays under five hours are not normally entitled to a refund.

  • Cancellation of flights. If Turkish Airlines cancels your flight, you are entitled to a refund of your airfare if you choose to not accept alternate transportation.

  • Diversion or misconnection. If your flight is diverted or if you misconnect causing you to be rerouted to an alternate airport, you may receive a refund of your airfare rather than accept transportation to an alternate destination. In the case of a misconnect, you must misconnect on an itinerary containing both your arrival flight and your onward flight at the connecting airport on the same ticket.

  • Overbooking. If Turkish Airlines overbooks your flight and you are not able to travel on your originally booked and confirmed flight because a seat is not available, you are entitled to a refund of your fare if you choose not to accept alternate transportation. If you are downgraded as a result of overbooking, you are only entitled to a refund of the difference in fare.

How to claim a Turkish Airlines refund

Turkish Airlines refunds can be claimed online through a form on its website or through its call center.

If it is less than 72 hours prior to your flight, Turkish Airlines recommends that you contact its reservation center for a refund request. Many tickets are nonrefundable within 12 hours of departure and if your refund is not processed by that deadline, the airline may not refund your ticket.

In most cases, if you have significant time before your flight’s original departure time, the best way to request a Turkish Airlines refund is to use the Turkish Airlines refund request form.

Submitting a refund request is fairly simple. All you’ll need is your:

  • Reservation number or ticket number.

  • Name.

  • Email address.

  • Phone number.

Once Turkish Airlines processes your request, you will receive your applicable refund to your original method of payment.

What if Turkish Airlines won’t refund you?

If your ticket isn’t eligible for a refund, then there might be another route for you to get your money back: Travel insurance.

Travel insurance is usually purchased from separate travel insurance companies, or sometimes through your travel agent. Sometimes you don’t even need to pay for trip insurance, as many credit cards offer travel insurance as a perk to customers who pay for their trip on that card. See the best travel rewards cards that provide travel insurance here.

Of course, not even trip insurance is a surefire guarantee of a refund. Unless you’ve purchased a Cancel For Any Reason policy, which is usually more expensive and sold as an upgrade, you’re only entitled to a refund if you cancel for a covered reason, which can vary by insurer.

Can you get a Turkish Airlines refund? Yes, in most cases

Most of Turkish Airlines’ domestic airfares and many of its international fares are refundable.

You may be required to pay a fee and have your refund request processed more than 12 hours before departure, but if you’ve booked a domestic Turkish Airlines flight or a flexible international flight you no longer plan to take, there’s a good chance you can get at least some of your money back.


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