The coronavirus outbreak has left many Americans dealing with reduced income or unemployment. In response, the federal government enacted the Coronavirus Aid, Relief, and Economic Security Act, which in part directs lenders to provide mortgage relief options to affected homeowners.
Some individual lenders and state governments are also taking independent action to provide mortgage relief to homeowners.
NOTE: Due to the number of homeowners impacted by the coronavirus crisis, many lenders are experiencing unprecedented call volumes. Check or log in to your lender’s website to see the most current customer service options.
|Lender (click name for more details)||Contact information|
|Bank of America||800-669-6650|
|BNC National Bank||800-262-2265|
|Caliber Home Loans||800-401-6587|
|Fairway Independent Mortgage||800-201-7544|
|Guaranteed Rate||800-263-4159 (if you receive statements from Chicago, IL)
866-397-7238 (if you receive statements from another city or are not sure where your mortgage is serviced)
|LoanDepot||877-420-4526 (if you receive statements from Newark, NJ)
866-258-6572 (if you receive statements from Chicago, IL, or are not sure where your mortgage is serviced)
|Navy Federal Credit Union||800-258-5948|
|New American Funding||800-893-5304|
|PrimeLending||800-597-0233 or [email protected]|
|Rocket Mortgage by Quicken Loans||888-452-8179|
|Veterans First (WinTrust)||866-718-7899|
If you’re worried about paying your mortgage during the COVID-19 outbreak, the mortgage relief programs below may be able to help.
Verify your mortgage type
The kind of mortgage you have may determine what type of assistance is available to you.
- The government-sponsored enterprises, or GSEs, Fannie Mae and Freddie Mac deal with conventional loans.
- The Federal Housing Administration insures FHA loans.
- The Department of Veterans Affairs guarantees VA loans.
- The Department of Agriculture guarantees USDA loans
All of these mortgage types are eligible for relief under the CARES Act. Each of these entities has its own assistance programs, too.
To verify whether you have an FHA, VA or USDA loan, find your closing documents (either hard copies or electronic versions) and look for the Closing Disclosure. In the upper right of the first page of this document, under “Loan Information,” you’ll see checkboxes indicating your loan type: conventional, FHA, VA or other. If you can’t locate this document, try looking at your monthly mortgage statement or contacting your lender at the phone number listed on the statement.
Regardless of mortgage type, reach out to your lender to discuss relief options. The government is encouraging all lenders to support homeowners who need mortgage assistance due to hardship brought about by the coronavirus.
Mortgage forbearance programs during the COVID-19 outbreak
Forbearance lets you make a reduced payment or no payment at all for a set amount of time. Interest accrues, and the skipped amount needs to be paid after the forbearance period ends.
The CARES Act requires lenders to offer borrowers up to 180 days’ forbearance, with the option for borrowers to request an additional 180 days’ forbearance or to stop the forbearance at any time. You can be directly or indirectly affected by the COVID-19 outbreak to qualify for forbearance, and you do not have to be delinquent on your mortgage. You can apply before you’ve missed a payment.
Under the terms of the CARES Act, lenders won’t report forbearance to the credit bureaus. “The lender should report it as ‘paying as agreed,'” says Rocke Andrews, current president of the National Association of Mortgage Brokers. Once the forbearance is repaid, Andrews says, “in theory, it shouldn’t affect your ability to refinance or purchase in the future.”
The CARES Act bars lenders from charging additional fees, penalties or interest during forbearance beyond what would have normally accrued.
Here are the mortgage forbearance programs available to homeowners affected by COVID-19:
Borrowers are eligible for up to 12 months of forbearance, which will not be reported to credit bureaus. If, at the end of the forbearance term, you’re able to go back to your regular mortgage payments but are unable to pay anything additional (either as a lump sum or as larger payments), you may be eligible for COVID-19 Payment Deferral. With that deferral, the amount of the forbearance would not accrue interest and would not be due until the end of the mortgage — whether that’s when you sell, refinance or pay off the loan. You can find more info on the Freddie Mac website.
Borrowers are eligible for up to 12 months of reduced or suspended mortgage payments. The forbearance won’t be reported to the credit bureaus. Fannie Mae borrowers may also be eligible for a COVID-19 Payment Deferral, which allows the amount of the forbearance to be paid at the end of the mortgage rather than at the end of the forbearance period. See more on Fannie Mae’s website.
In addition to forbearance under the CARES Act, the FHA always has several mortgage relief programs in place. This includes standard mortgage forbearance lasting up to six months and special forbearance for unemployment (which can last a year or more). Find more info on the Department of Housing and Urban Development website.
Aside from the CARES Act, VA lenders have been encouraged to help borrowers impacted by COVID-19 use existing mortgage relief programs. This includes special forbearance, the duration of which can vary based on the homeowner’s situation. See mortgage assistance information on the VA website.
Loan modification options related to effects of coronavirus
Freddie Mac and Fannie Mae are allowing lenders to offer loan modifications typically reserved for homeowners who are victims of natural disasters. Contact your lender to understand your loan modification options. Depending on your employment outlook, a Flex Modification, which is offered by both GSEs, may be another option. If your mortgage is backed by Freddie Mac or Fannie Mae, the COVID-19 Payment Deferral option described above may be less onerous than a loan modification.
If you have an FHA loan or a VA loan, talk to your lender about loan modification options. Both agencies offer this type of mortgage assistance, but to date, neither has altered their usual programs to specifically assist homeowners impacted by the coronavirus.
Contact your lender to get mortgage relief
No matter what type of loan you have, contact your lender directly if you are worried about paying your mortgage. You don’t have to wait until you are delinquent on your mortgage, and calling before you miss a payment will likely give you more mortgage relief options. If you’ve already missed a payment when you ask for forbearance, Andrews notes, that delinquency will show up on your credit report (and will stay there until the loan is made current again).
Here’s what you should have ready when you contact your lender:
- An estimate of your current income (and future income, if you anticipate that it may change).
- An estimate of your current monthly expenses.
- Your most recent mortgage statement.
- Documentation of what caused your situation to change.
Beware of third parties offering mortgage assistance. Look for help from your lender, not from other organizations offering mortgage relief. If you want to get advice about talking to your lender, find a HUD-approved financial counselor on the HUD website. These counselors offer no-cost assistance, and can help you feel better prepared to call your lender.