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Delta Launches Communication Tool for Staffers to Make Flying More Efficient

Nov. 27, 2018
Travel, Vacations & Trip Planning
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Delta Air Lines is making things easier for its staffers, which in turn will make things easier for travelers.

The airline has announced Flight Family Communication, a proprietary platform that is designed to make communication easier, thus saving crew and passengers something extremely valuable — time.

Constantly connected

Flight Family Communication is almost like a social network for Delta workers. Pilots, flight attendants, gate agents, system operations managers and more all use the platform to keep updated in real time about the tasks at hand.

If a pilot is wondering about fuel, they no longer have to stop what they’re doing, pick up a jetway phone and call down to a staffer to check on things. With Flight Family Communication, the pilot can quickly check the fuel status on their flight tablet and move on to the next item on their list.

Benefits trickle down to passengers

Flight Family Communication helps Delta staffers do their jobs more efficiently, and that means consumers reap the benefits.

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Delta reported that when flight crews used Flight Family Communication, they spent 45% less time traversing the jet bridge to communicate with each other about pre-departure procedures. Since Delta has launched the platform, the airline has experienced a 65% increase in its ability to depart promptly when the flight is facing a small window of departure time.

A reliable tool when it’s needed most

One enemy of efficient flights is bad weather. But data shows that Flight Family Communications is helping staffers deal with those rainy, snowy, windy days.

On an average flight day, roughly 11,000 messages are sent using the platform. But on flight days that are negatively impacted by weather, more than 14,000 messages are sent. It shows that Delta staffers are leaning on the tool to ensure consumers the best flight experience possible no matter the conditions.

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