Skip to content

Northpointe Bank Mortgage Review 2025

Last updated on September 19, 2025
Dawnielle Robinson-Walker
Editor & Content Strategist
Jeanette Margle
Edited by 
Head of Content, Home Loans
Fact Checked
Dawnielle Robinson-Walker
Editor & Content Strategist
Jeanette Margle
Edited by 
Head of Content, Home Loans
Fact Checked

Many or all of the products on this page are from partners who compensate us when you click to or take an action on their website, but this does not influence our evaluations or ratings. Our opinions are our own.

Why trust NerdWallet
  • 50+ mortgage lenders reviewed and rated by our team of experts.
  • 40+ years of combined experience covering mortgages and financial topics.
  • Objective, comprehensive star rating system assessing 120+ categories and 5,000+ data points.
  • Governed by NerdWallet's strict guidelines for editorial integrity.
NerdWallet's mortgage content, including articles, reviews and recommendations, is produced by a team of writers and editors who specialize in home lending. Their work has appeared in The Associated Press, USA Today, The Washington Post, MarketWatch, Newsweek and many other national, regional and local publications. They have been cited in publications including The Wall Street Journal, and appeared on NerdWallet's "Smart Money" podcast as well as local TV and radio.

Our Take

4.5

Home loans overall
NerdWallet rating
The Nerdy headline:

In addition to standard options like conventional and government-backed loans, including FHA loans, Northpointe Bank’s mortgage portfolio includes rarer offerings like doctor loans, condominium loans, investment property loans and loans for borrowers with credit challenges. However, average origination fees tend to be comparatively high, and the lender tells us that its mobile app doesn’t include mortgage features. Most likely to appeal to borrowers with unique needs that fall outside of conventional loan criteria.

Jump to:Full Review
Northpointe

Min. credit score
620
Min. down payment
3%
Loan types and products
Purchase, Refinance, Home Equity, Jumbo, Fixed, Adjustable, FHA, VA, USDA
at Northpointe

Pros

  • Closing may be available within 15 business days.

  • Offers loans and programs aimed at making homeownership more accessible.

  • Offers mortgages for investment properties, including jumbo loans.

Cons

  • Average mortgage origination fees are on the high side, according to the latest data.

  • Bank’s mobile app isn’t useful for mortgage borrowers.

Compare great mortgage lenders
Lender
Min. credit score
Min. down payment
NBKC
620
3%
New American Funding
580
N/A
Rocket Mortgage, LLC
580
3.5%
GO Mortgage
4.0
620
3%
Veterans United
620
0%
Get more smart money moves — straight to your inboxBecome a NerdWallet member, and we’ll send you tailored articles we think you’ll love.

Full Review

At a glance: Northpointe Bank mortgage options

Northpointe is a mid-sized bank based in Grand Rapids, Michigan. Loans are available nationwide.

In addition to offering a wide range of loan options aimed at nontraditional borrowers, Northpointe also has several programs that may appeal to home buyers. These include:

  • A Lock & Shop program that allows borrowers to lock in a rate for 60 or 90 days by depositing up front. 

  • An option to temporarily buy down the mortgage rate for up to three years.

🏠 Common mortgages

  • Conventional loans (fixed rate)

  • Refinancing (rate-and-term and cash-out)

  • Jumbo loans

  • FHA loans

  • VA loans

🔑 Specialty loans

  • Renovation loans

  • Construction loans

  • Land loans

  • Doctor loans

  • Nonwarrantable condo loans

  • Fannie Mae HomeReady loans for borrowers recovering from credit challenges

  • Investment property loans

💵 Home equity

  • HELOCs

  • Home equity loans

Northpointe Bank special offers and discounts

Northpointe Bank brings a few mortgage perks to the table that could truly lighten your load — especially if you're eyeing lower closing costs or struggling with a down payment. Here are three offers that stood out in our research:

  • Rate Refresh Program: Refinancers who purchased through Northpointe after Dec 1, 2022 can apply between 120 days and 3 years later and get key closing costs waived—like appraisal, credit report, flood certification, tax service, and recording fees.

  • ONE+ Loan Program: Eligible buyers can put down just 1% on loans up to $350,000, with Northpointe covering an additional 2% (up to $7,000) — essentially giving you a 3% down payment with less cash upfront.

  • Chenoa Fund Down Payment Assistance: Qualified borrowers can get 3.5% or 5% of the purchase price to cover down payment and closing costs, either as a repayable or forgivable second loan. Available for FHA loans, with a minimum 600 credit score and no income limits.

What mortgages does Northpointe Bank specialize in?

A lender’s experience with your loan type can make a big difference. We looked at the latest federal data to find the types of mortgages Northpointe Bank handles most often.

Conventional loans made up the bulk of Northpointe Bank’s purchase originations (64%), followed by FHA (22%), VA (8%) and jumbo loans (6%).

Video preview image

How we score Northpointe Bank mortgages

Each year, NerdWallet writers and editors dig into the latest data and independent research on mortgage lending. Then, we rate lenders based on categories that matter most to mortgage borrowers.

Northpointe Bank has a NerdWallet home loans rating of 4.5 stars overall. Here’s a breakdown of this year’s score.

Category

Star rating

Average mortgage rates and fees

Mortgage rate transparency

Variety of loan types

Customer experience

Overall star rating

  • Ah, so you’re the “read the fine print” type? We got you. Here’s how our scoring rubric works.

    Average mortgage rates and fees (30%)

    We review federal data (as reported by the lenders) and analyze mortgage lenders’ average fees and interest rates across all loan types. Lenders with the lowest average costs get the highest star ratings. Keep in mind: Loans that are easier to qualify for, like FHA loans, usually have higher rates and fees because lenders see them as a higher risk. Pro tip: Paying some fees upfront can sometimes lower your interest rate.

    Mortgage rate transparency (25%)

    We look at how easy it is to compare mortgage rates online. Lenders get higher transparency ratings if they show sample rates on their website. (Not all lenders do!) The best ratings go to lenders that offer interactive tools that let you customize a rate quote on your own.

    Variety of loan types (25%)

    There’s no one-size-fits-all mortgage. Lenders earn top ratings in this category when they offer a large variety of mortgage types. The more variety, the higher their score. A lender earns points for purchase and refinance; fixed and adjustable rates; FHA, VA or USDA loans; renovation or construction loans; and home equity loans or HELOCs.

    Customer experience (20%)

    How easy is it to work with this lender? Top-rated lenders offer helpful features like online applications, multiple ways to get support, a user-friendly mobile app and clear updates about the loan closing timeline.

Northpointe Bank's bonus points

Northpointe Bank earned bonus points for its assistance programs for first-time home buyers.

Northpointe Bank reputation and customer experience

NerdWallet’s star ratings look at objective factors like rates, fees and loan options. To give you a sense of what the borrower experience is really like, we pulled the latest customer satisfaction scores from Zillow, and we contacted the lender’s customer support.

Zillow Mortgage Lender Customer Rating

4.94

out of 5

Excellent rating as of the date of publication.

Rating reflects more than 3,000 customer reviews.

Northpointe Bank customer service options

Here’s how you can get in touch with Northpointe Bank.

Ways to reach Northpointe Bank

Physical branches . . . . . . ✅ Phone support . . . . . . . . . ✅ Mobile app . . . . . . . . . . . . ✅ Online chat (bot) . . . . . . . ✅ Online chat (human) . . . . 🚫

🤓 Our Nerds say... Customer support leans more digital than in-person

Dawnielle Robinson-Walker, editor and content strategist

When we called the customer service line for loans, we got the classic “high call volume” message and were redirected online for 24/7 support. Customers with loans can use the “My Loan” feature online, and there’s also a mobile app. But if you prefer talking things through with a real person, you may need to visit the closest Northpointe Bank branch.

Alternatives to a Northpointe Bank mortgage

Our biggest tip: Get offers from at least three different mortgage lenders. Comparison shopping can save you thousands of dollars. You can get rate quotes yourself, or work with a mortgage broker to shop around on your behalf.

If you’re impressed with Northpointe Bank’s variety of specialty home loans, you might want to check out CrossCountry Mortgage or Guild Mortgage.

First-time home buyers may want to review Rocket Mortgage, which won NerdWallet’s 2025 best-of award in that category.

More from NerdWallet

at Northpointe
Methodology

NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).