Custom Choice Powered by Monogram Review: Private Student Loans

Custom Choice Loans were previously offered through a partnership between SunTrust Bank and Cognition Financial. When SunTrust ended its student loan program, Cognition Financial (now known as Monogram) partnered with Citizens Bank to offer new loans as of July 2020.

Custom Choice Loans are best for students at four-year universities who are confident they can take advantage of the Graduation Reward. Borrowers receive a 2% principal reduction with proof of graduation.

Custom Choice Loans may also be a good fit for borrowers with strong credit and low income.

CUSTOM CHOICE PRIVATE STUDENT LOANS AT A GLANCE

• No late payment fees.

• Borrowers have the option of making interest-only, fixed $25 or full payments during school or deferring payment until graduation.

• Borrowers can see their interest rate offer without a hard credit pull.

HOW CUSTOM CHOICE COULD IMPROVE

• Offer forbearance longer than 12 months.

• Offer loans to students enrolled at community colleges.

Custom Choice private student loan details

• Interest rates, fees and terms

  • Soft credit check to qualify and see what rate you’ll get: Yes.

  • Loan terms: 7, 10 or 15 years.

  • Loan amounts: $1,000 up to $99,999. Applicants who are permanent residents of Iowa are subject to a minimum loan amount of $1,001.

  • Application or origination fee: None.

  • Prepayment penalty: No.

  • Late fees: None.

  Compare Custom Choice's range of interest rates with other private student lenders. Your actual rate will depend on factors including your — or your co-signer’s — credit history and financial situation. To see what rate Custom Choice will offer you, apply on its website.

• Requirements

  Financial

  • Minimum credit score:

    • If a borrower doesn’t have a co-signer, then their credit score must be more than or equal to 660. Co-signers must have a credit score of greater than or equal to 640.

    • If the co-signer's credit score is between 640-699, borrowers must have a credit score that is more than or equal to 600.

    • If the co-signer's credit score is greater than or equal to 700, there is no credit score minimum for the borrower.

  • Minimum income: No minimum, but borrowers must demonstrate positive income.

  • Typical credit score of approved borrowers or co-signers: Did not disclose.

  • Typical income of approved borrowers: Did not disclose.

  • Maximum debt-to-income ratio:  Less than or equal to 85% for borrowers and co-signers.

  • Can qualify if you’ve filed for bankruptcy: Yes, but not in the last 10 years.

  Other

  • Citizenship: Must be a U.S. citizen or permanent resident.

  • DACA borrowers: Eligible with a co-signer who is a U.S. citizen or permanent resident alien.

  • Location: Available in all 50 states and the District of Columbia.

  • Must be enrolled half-time or more: Yes.

  • Loans can be used for past due tuition: Yes, for balances up to 12 months past due.

  • Types of schools served: Borrowers must attend Title IV-certified school that offers bachelor’s degrees or higher.

  • Percentage of borrowers who have a co-signer: 52%.

• Repayment options

  In-school repayment options

  • Immediate repayment: Make full payments as soon as the loan is disbursed, while you’re still in school.

  • Deferred repayment: Don’t make any payments while you’re in school, but interest accrues.

  • Fixed repayment: Pay $25 every month while enrolled in school and during the grace period.

  • Interest-only repayment: Pay interest every month you’re in school and during the grace period.

  Post-school repayment options

  • Grace period: Custom Choice's grace period is six months, with the option to use up to six additional months. The repayment period will be extended by the number of months used for the extension and counts toward the 12-month hardship forbearance.

  • Income-based repayment option: No.

  • In-school deferment: Yes, borrowers can request to defer payments when enrolled or re-enrolled in school for up to 66 months. This option extends the repayment term.

  • Internship and residency deferment: Yes, borrowers can request an additional 48 months of payment deferment while participating in a medical internship or residency.

  • Natural disaster forbearance: Yes, borrowers can receive three months of forbearance if they cannot pay their loans due to a national emergency.

  • Military deferment: Yes. The Armed Forces Deferment allows borrowers and co-signers who are on active duty the opportunity to pause billing for up to 48 months in total.

  • Alternative repayment option: The 12-Month Loan Modification Plan allows borrowers to temporarily reduce their monthly payments by 50% during the first six months and by 25% during the second six months. The interest rate is also temporarily decreased during this plan.

  • Forbearance: Borrowers are eligible for 12 months of forbearance, in two-month increments. Borrowers must have made successful principal and interest payment and cannot be more than 59 days delinquent to qualify. The repayment term will be extended based on the forbearance length.

  • Co-signer release available: Yes, after 36 months of on-time principal and interest payments.

  • Death or disability discharge available: If the student dies or becomes permanently disabled, Custom Choice will forgive all remaining payments on the loan and the co-signer won’t be responsible for repayment.

  • Loan discharge if co-signer dies or becomes disabled: No.

  Repayment preferences

  • Allows greater-than-minimum payments via autopay: Yes.

  • Allows biweekly payments via autopay: No.

• Customer service

  • Loan servicer: American Education Services.

  • In-house customer service team: They use both in-house and outside representatives.

  • Process for escalating concerns: Yes, provides a team with legal, compliance, loan operations and client services personnel that review and respond to complaints daily, as needed.

  • Borrowers get assigned a dedicated banker, advisor or representative: No.

  • Average time from application to approval: Preapproval is rendered in minutes.

• Extras

  • 2% principal reduction with proof of graduation.

  • Returning borrowers will have their new application pre-filled and income verification waived under certain circumstances.

Before applying for a Custom Choice student loan

Before taking out a Custom Choice Loan or any other private student loan, exhaust your federal loan options first. Submit the Free Application for Federal Student Aid, known as the FAFSA, to apply.

Compare your private student loan options to make sure you’re getting the best rate you qualify for. In addition to interest rates, look at lenders’ repayment alternatives and the flexibility they offer to borrowers who struggle to make payments.

If you aren’t eligible for a Custom Choice student loan

If Custom Choice denies your student loan application, the lender will let you know why. Depending on the reason, you may want to consider other lenders or, if you haven’t already, try applying with a co-signer.

If you don’t have access to a co-signer or still aren’t eligible with one, consider lenders that don’t require co-signers or specialize in bad or no credit student loans.

STUDENT LOAN RATINGS METHODOLOGY

Our survey of more than 29 banks, credit unions and online lenders offering student loans and student loan refinancing includes the top 10 lenders by market share and top 10 lenders by online search volume, as well as lenders that serve specialty or nontraditional markets.

We consider 40 features and data points for each financial institution. Depending on the category, these include the availability of biweekly payments through autopay, minimum credit score and income requirement disclosures, availability to borrowers in all states, extended grace periods and in-house customer service.

The stars represent ratings from poor (one star) to excellent (five stars). Ratings are rounded to the nearest half-star.