Valentine's Day Emergency: Amex Concierge Fails, Visa Signature Concierge Impresses - NerdWallet
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Valentine’s Day Emergency: Amex Concierge Fails, Visa Signature Concierge Impresses

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Good luck trying to order flowers for delivery in NYC right now… It’s 3:56 PM and every flower store in the city I tried has cut off new orders. Which is why we thought this would be a perfect time to pit two concierge services against each other!

American Express Platinum Card Concierge (800-345-AMEX)

CONCIERGE: “Our vendors in New York won’t do it, we had to stop taking orders Friday. Any other day, it would be really easy, sorry.”

Note: American Express must be getting a 25%+ kickback from their “partner vendors” on flower deliveries. I suspect this is the case given the 25%+ flower commission rates that e-commerce sites and credit card bonus malls pay for referrals.

Visa Signature Concierge (800-953-7392)

CONCIERGE: “Your card isn’t Visa Signature”

ME: “It says Visa Signature on the front.”

CONCIERGE: “Oh, ok then. Let me call around for you, I’ll get back to you within the hour.”

One hour later….

CONCIERGE: “I found one flower shop that would do it, for a $60 minimum and an $8 delivery fee.

Bottom line – American Express Concierge Fail. Visa Signature Goes The Extra Mile.

Visa Signature concierge can literally save your marriage. The best way to get access to it, in our opinion, is with the $0 annual fee Chase Freedom Visa, with $100 cashback sign up bonus.

Here’s the confirmation email, Natasha was awesome – she called 20 florists in New York before striking gold:

Dear Mr XXX,

Thank you for having Visa Signature Concierge assist you with your request. Please take a moment to review the confirmation details below at your earliest convenience.
Delivery Date: 14- Feb-11
Recipient’s Name: XXX
Recipient’s Address: XXX Downing St -Apt XXX -NY,NY 10014
Recipient’s Phone Number: N/a
Vendor: Casey’s Flower Studio
Occasion: Valentine’s Day
Type of Arrangement: Valentine’s assorted bouquet
Card Message: “Dear XXX, Happy Valentine’s day ! ”
Price (Inclusive of Tax & Delivery): USD$ 76.21
Additional Information: Receipt will be available on Feb 15th.

Please contact us at your earliest convenience, should you need to make any changes to this request. It has been my pleasure to assist you.

Natasha Koseba

Visa Signature Concierge

Tel: 1.800.953.7392
Intl (collect): 630.350.4551

P.S. As a Visa Signature cardholder, you receive preferred access and discounts to popular entertainment and sporting events, unique dining experiences, and savings at popular premium retailers. Plus, receive the best available rate and automatic VIP status when you book through the Visa Signature Luxury Hotel Collection. Visit for more details on benefits.

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  • wes

    the most attractive dancers usually put in the least effort… amex is slipping

  • Amy Chan

    Love it. I wasn’t even aware of the extent that they’d go for you. Thanks for this post. What card do you recommend that can get you complimentary access to airport lounges?

    • NerdWallet

      Our favorite is the PenFed Premium Travel Rewards card, which offers a complimentary membership in Priority Pass for anyone who spends $15,000 a year. This is a much better deal than the Amex Platinum, with its $450 annual fee.

      Also, most airline travel rewards cards will offer free passes to their own lounges, but then you’re limited to a single airline.

      Hope that helps!

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