Auto-Owners Renters Insurance Review 2023

Sarah Schlichter
By Sarah Schlichter 
Edited by Caitlin Constantine

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Auto-Owners Insurance

4.5

NerdWallet rating 
Auto-Owners offers multiple discounts for renters, but sells renters insurance through independent agents only.

Coverage options

About average

Discounts

Great set of discounts

NAIC complaints

Fewer than expected
insurance-product-card-logo

Auto-Owners Insurance

4.5

NerdWallet rating 
Auto-Owners offers multiple discounts for renters, but sells renters insurance through independent agents only.

Coverage options

About average

Discounts

Great set of discounts

NAIC complaints

Fewer than expected

You don’t actually have to own a car to get insurance from Auto-Owners. The Michigan-based company offers a variety of policy types through independent agents in 26 U.S. states. Auto-Owners renters insurance is worth considering for its solid coverage options and variety of discounts.

You can’t get a quote or buy your policy online. Instead, you’ll have to reach out to a local agent who can talk you through your options.

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating renters insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.

How Auto-Owners renters insurance star rating

4.5

NerdWallet rating 

Auto-Owners renters insurance earned 4.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The homeowners insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on this rating, Auto-Owners is among NerdWallet’s Best Renters Insurance Companies for 2023.

State availability

Auto-Owners offers insurance in 26 states.

Auto-Owners renters insurance coverage

Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:

Type of coverage

What it does

Covers your clothing, furniture, electronics and other belongings.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Pays out if you're responsible for injuries to other people or damage to their property.

Medical payments

Covers injuries to other people in your home, regardless of fault.

In addition to the standard types of coverage above, you can add a Renters Plus package that covers the following:

  • Refrigerated food that spoils during a power outage.

  • Water damage due to backed-up drains or sewer lines.

  • Waterbed liability.

  • A waived or reduced glass deductible if your belongings are damaged by broken windows or storm doors.

You can also add replacement cost coverage for your personal belongings. Without it, Auto-Owners would pay for destroyed items on an “actual cost value” basis, which means you’d get only what the items were worth at the time of the claim. Having replacement cost coverage ensures you’ll be paid out enough to buy brand-new items.

Got a valuable engagement ring or a pricey musical instrument? You may want to buy additional coverage for such items in the form of a property and valuables policy. An appraisal may be required.

Discounts

You may be able to save on your renters insurance premium by:

  • Bundling multiple policies with Auto-Owners.

  • Paying your premiums on time for at least three years.

  • Paying your annual premium in full, upfront.

  • Signing up for paperless billing and paying online.

  • Having smoke detectors, fire extinguishers, deadbolt locks or other protective devices in your home.

  • Getting a quote for your renters policy in advance.

  • Having no recent renters claims (also called a “favorable loss history”).

Consumer complaints

Auto-Owners had fewer than the expected number of complaints to state regulators relative to its size for home insurance, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints cover other home policy types, including mobile home, renters and condo insurance.)

Consumer experience

Website: Although you can’t get a quote on the Auto-Owners website, existing policyholders can log in to pay bills, set up automatic payments, read policy documents and track claims.

App: The app offers similar features to those on the website, including bill pay, claim status and policy documents.

Claims: You must call your independent agent to report your claim. If you’re calling outside of business hours, you can call the company directly at 888-252-4626. An adjuster will be assigned to your case.

Customer service: You can contact Auto-Owners at 800-346-0346 or through an email form. However, Auto-Owners encourages you to reach out to your agent for policy changes, billing and claims information.

Where Auto-Owners stands out

Discounts. Auto-Owners offers a lot of ways to reduce the cost of your renters insurance premium.

Consumer complaints. Auto-Owners draws a low volume of complaints to state regulators, suggesting that most of its policyholders are satisfied with their coverage.

Where Auto-Owners falls short

Online services. The Auto-Owners website lacks some of the features that you’ll find on many other insurance companies’ sites, such as online quotes and claims filing.

Availability. Auto-Owners doesn’t sell its policies in all U.S. states, so not all renters will be eligible for coverage.

Other renters insurance companies to consider

Not ready to make a decision? You may be interested in these other renters insurance companies:

  • Farmers. A Farmers renters insurance policy may offer additional coverage options not usually included in a standard policy.

  • Geico. Geico renters insurance policies come from unaffiliated third parties.

  • Nationwide. Nationwide renters insurance offers more than just the basics.

  • Travelers. Travelers is available in most states and offers multiple insurance products, making bundling easy.

Frequently asked questions

Auto-Owners sells homeowners, condo, motorcycle, life and auto insurance, among other policies. Learn more about Auto-Owners car insurance.

You can’t get an Auto-Owners quote for renters insurance online. Instead, you’ll need to contact a representative to discuss your policy options.

If you’re sued after your dog bites someone outside your household, the liability portion of your Auto-Owners renters policy may cover your expenses. Coverage depends on where you live and what kind of dog you have.

Methodology

Renters insurance ratings methodology

NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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