Haven Life Insurance Review 2023
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Financial strength rating
Financial strength rating
Haven offers term life insurance online in all 50 states and D.C., with a streamlined application process that takes about 25 minutes, and some policies going into effect on the same day. The company doesn’t sell permanent life insurance.
Haven’s policies are issued by its parent company, MassMutual, one of the largest life insurers in the U.S.
» MORE: Compare life insurance quotes
Haven life insurance
Haven earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
Based on these ratings, Haven is one of NerdWallet's best life insurance companies for 2023.
Haven life insurance policies
Haven accesses data and uses an algorithm and artificial intelligence to quickly evaluate applicants. The company offers two different types of term life insurance:
Haven Term provides up to $3 million of coverage for adults younger than 60 and up to $1 million for applicants ages 60 to 64. Some healthy applicants up to age 59 can qualify for up to $1 million in coverage that starts immediately. But in many cases, applicants must undergo a life insurance medical exam to secure coverage.
Haven Simple is designed for those who prefer not to have a medical exam. It offers $25,000 to $1 million in coverage if your digital application is approved. Haven Simple isn't available to residents of California, Delaware, New York, North Dakota and South Dakota.
Haven Life policies include an accelerated death benefit, which allows you to tap part of the death benefit if you become terminally ill. In some cases, you can buy a waiver of premium rider, which means you wouldn’t have to continue paying premiums if you became totally disabled.
Haven made our lists of the best term life insurance, best instant life insurance and best no-medical exam life insurance for 2023.
Haven customer complaints and satisfaction
Over three years, MassMutual — the company that issues Haven's policies — has drawn far fewer than the expected number of complaints to state regulators for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners.
Additionally, Haven’s parent company, MassMutual, ranked No. 9 out of 22 companies for customer satisfaction in J.D. Power's 2022 U.S. Individual Life Insurance Study.
» MORE: MassMutual life insurance review
How Haven compares to other insurers
Far fewer than expected.
Fewer than expected.
Fewer than expected.
Policy types offered
Term, permanent, no-exam.
Read full reviews
More about Haven
The company offers additional services through Haven Life Plus, a free feature that can be added to its Haven Term policies. Haven Life Plus isn't available in Florida, New York, North Dakota, South Dakota or Washington, and certain benefits are open to California residents.
Haven Life Plus includes access to:
A digital service offered by Trust & Will to create an online will.
A one-year subscription to Aaptiv, an audio-based fitness app.
Timeshifter, a program that helps you create custom plans to avoid suffering from jet lag.
LifeSite, an online safe deposit box, for you and up to five family members.
A 15% discount on any single CVS MinuteClinic service.
Lantern, a tool to document end-of-life wishes, including what happens to social media accounts.
The company doesn’t have a mobile app. Beneficiaries can start a life insurance claim by calling 1-855-744-2836. After speaking with a representative, beneficiaries will be sent a claims packet in the mail.
Life insurance aside, Haven also sells disability insurance and an annuity product known as AgeUp.
Life insurance buying guide
Before you start comparing companies, choose the type of life insurance you want, such as term or whole life. Decide which life insurance riders, if any, you want the policy to include. Calculate how much life insurance you need and how long you want the coverage to last. Check that the insurers you’re considering offer the coverage you’re looking for.
When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. It’s also important to make sure the policy’s medical requirements match your needs. For example, if you want to skip the life insurance medical exam but don’t mind answering health questions, confirm that the application process for each policy you're comparing aligns with that.
Price may not be the biggest driver behind your decision to buy. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service.
For more guidance, see our life insurance buying guide.
Life insurance ratings methodology
NerdWallet’s life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a company’s ability to pay future claims. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.