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Amica Insurance Review 2018: Complaints, Ratings and Coverage

Auto Insurance, Insurance

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at a glance

  • Customer satisfaction ratings for Amica are generally top-notch
  • Amica has fewer consumer complaints than the industry median relative to its size
  • Amica’s auto insurance includes several free perks most insurers don’t, such as free lock and air bag replacement

Overview

Amica isn’t among the nation’s largest insurers, but this company is mighty in terms of customer satisfaction ratings. If you want insurance policies with built-in perks that you can bundle together for a discount, give Amica a look.

Auto insurance rating

Amica ranked 1st out of 23 insurers in NerdWallet’s ranking of the best car insurance companies, earning 4.5 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Complaints

Amica had fewer than the median number of complaints to state regulators in 2017 relative to its size for auto and home insurance, according to the latest data from the National Association of Insurance Commissioners. It had no complaints for life insurance.

Customer satisfaction

  • Amica ranked “better than most” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Insurance Shopping Study.
  • It ranked “the best” for overall customer satisfaction in J.D. Power’s 2017 Auto Insurance Claims Satisfaction Study, winning the top award.
  • In J.D. Power’s 2017 U.S. Home Insurance Study, Amica ranked “the best” for overall customer satisfaction and won the top award.
  • Amica ranked “among the best” for overall customer satisfaction in J.D. Power’s 2017 U.S. Property Insurance Claims Study, and won the top award.

Financial strength: A+ (superior)

Amica’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.


Auto insurance rating

Amica ranked 1st out of 23 insurers in NerdWallet’s ranking of the best car insurance companies, earning 4.5 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Complaints

Amica had fewer than the median number of complaints to state regulators in 2017 relative to its size for auto and home insurance, according to the latest data from the National Association of Insurance Commissioners. It had no complaints for life insurance.

Customer satisfaction

  • Amica ranked “better than most” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Insurance Shopping Study.
  • It ranked “the best” for overall customer satisfaction in J.D. Power’s 2017 Auto Insurance Claims Satisfaction Study, winning the top award.
  • In J.D. Power’s 2017 U.S. Home Insurance Study, Amica ranked “the best” for overall customer satisfaction and won the top award.
  • Amica ranked “among the best” for overall customer satisfaction in J.D. Power’s 2017 U.S. Property Insurance Claims Study, and won the top award.

Financial strength: A+ (superior)

Amica’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Amica auto insurance

Amica offers the standard menu of auto insurance coverage, though its policies come with some attractive built-in perks, including:

  • Depreciation won’t be taken into account if your car is totaled within the first year of ownership (not available in all states)
  • No deductible for lock replacement if you lose your keys or they’re stolen
  • No deductible for repair or replacement of an air bag after it deploys
  • Total reimbursement for lost earnings if you go to court at Amica’s request

With Platinum Choice Auto, you can choose one or all of the following to add to your policy for a cost:

  • Advantage rewards: You earn points for good driving, time with the company, referring new customers or adding other policies. You can use the points for accident forgiveness, preventing a price increase if you get in an accident, or to pay down or eliminate the deductible.
  • Identity fraud monitoring: The service provides 24/7 monitoring at the three major credit bureaus and access to a fraud specialist if your identity is stolen.
  • Full glass coverage: You pay no deductible for glass repairs.
  • Prestige rental coverage: You get up to $5,000 toward the rental of a comparable car if yours is stolen or in an accident.

Amica homeowner insurance

The company offers standard home insurance that includes a little something extra: Credit card coverage, so you can get reimbursed for unauthorized use of your accounts.

Home Repair Assistance Program: Amica partners with Contractor Connection, a national network of 2,000 licensed and insured contractors. Your claims process will be hassle-free and the professionals can be on the scene within hours of an emergency, Amica says.

Amica’s Platinum Choice policy includes:

  • Additional coverage for liability and medical payments, business property and theft of valuables
  • Replacement cost reimbursement for damaged or stolen items, rather than the depreciated value
  • Lock replacement included at no extra cost

Amica life insurance

Amica offers both whole and term life insurance policies.

Level term life is available for 10, 15, 20, 25 or 30 year terms. The price stays the same throughout the term, and you can buy from $100,000 to more than $1 million of coverage.

Annual renewable term will cover you up to age 85 as long as you pay your premiums. The price goes up each year as you age.

The company also offers whole life insurance, including smaller whole life policies, ranging from $5,000 to $25,000 with no medical exam.

Other insurance from Amica

If you like bundling insurance products, you can do so with Amica, which also offers:

  • Condo insurance
  • Renters insurance
  • Boat insurance
  • Motorcycle insurance
  • Umbrella insurance
  • Small business insurance
  • Wedding and event insurance

More about Amica

Dividend-paying policies: You can opt to pay extra upfront for a dividend-paying auto, home, boat or umbrella liability policy. As a mutual insurance company, Amica does not have investors or stockholders; the policyholders own the company. The dividend payouts are not guaranteed and are not available in all states.

Website: Amica’s website offers many explainers, FAQs and a clear rundown of product choices. You can log in to file and track claims, pay bills and see or update policy details.

Mobile app: Amica’s apps for iPhone and Android let you report and track claims, make payments, connect with repair professionals, view auto insurance ID cards and get roadside assistance.

NerdWallet’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2017 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 company satisfaction data from the Consumer Reports Winter Survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
  • 2017 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2017 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.


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