Liberty Mutual Renters Insurance Review 2022

Liberty Mutual offers standard renters insurance coverage with several ways to customize.

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One of the nation's largest insurers, Liberty Mutual offers standard renters coverage with some customizable options. Liberty Mutual’s user-friendly website and app make it easy for consumers to find the right coverage for their needs.

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating renters insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.

Liberty Mutual renters insurance pros and cons

Pros

Cons

Several coverage options.

Offers fewer discounts than many competitors.

User-friendly website and app.

Earthquake coverage available.

How Liberty Mutual renters insurance rates

4.0

NerdWallet rating 

Liberty Mutual renters insurance earned 4 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The renters insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

State availability

Liberty Mutual renters insurance is available nationwide.

Liberty Mutual renters insurance coverage

Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:

Type of coverage

What it does

Covers your clothing, furniture, electronics and other belongings.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Pays out if you're responsible for injuries to other people or damage to their property.

Medical payments

Covers injuries to other people in your home, regardless of fault.

Liberty Mutual also offers a few customizable coverage options:

  • Blanket jewelry coverage, to replace your jewelry if it’s lost or stolen, no deductible or appraisal required.

  • Earthquake coverage, for residents who live in areas that have frequent earthquakes. This coverage includes damage caused by aftershocks up to 360 hours after the initial earthquake.

  • Replacement cost coverage, for reimbursement of a covered loss.

  • Identity theft coverage, to cover your wages and attorney fees and to help you monitor your credit in the event that your identity is compromised.

Discounts

Depending on where you live, you may be eligible for the following discounts:

  • Multi-policy discount.

  • Autopay discount.

  • Online purchase discount, if you purchase your policy using the Liberty Mutual website.

  • Claims-free discount, if you haven't filed a claim for at least five years with your previous insurer.

  • Early shopper discount, if you get a quote from Liberty Mutual before your current policy ends.

Consumer complaints

Liberty Mutual received close to the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

Consumer experience

Website: Liberty Mutual’s website is easy to use and offers an online quote tool. You can also use the website to purchase and manage your policy, file and track a claim, and find an insurance agent near you.

App: Liberty Mutual’s mobile app is available for Android and iOS. You can use the app to file a claim, make a payment, access your coverage details and view your digital ID card.

Renters insurance buying guide

Before you compare renters insurance companies, gather key information such as the address of the rental and any safety and security features the unit has.

You should also figure out how much coverage you need. Take a quick inventory of your belongings: How much would it cost you to replace them? Include all furniture, electronic devices, clothing, jewelry and household items. This total is the minimum amount of personal property insurance you should have.

Your liability limit should be high enough to cover your net worth, while your deductible should be an amount you’d feel comfortable paying in an emergency.

When evaluating renters insurance quotes, make sure each rate estimate includes the same coverage limits and deductibles so you know you’re getting a fair comparison. While it’s tempting to buy the cheapest policy, you may also want to read reviews of your preferred company to make sure it offers good customer service.

How to file a renters insurance claim

File as soon as it’s safe. The sooner you report a theft or damage to your home, the sooner your insurer can assign an adjuster and start working on paying out your claim. Some companies let you file claims online or through their app, while in other cases you may have to call your agent or insurer instead. Have your policy number handy.

Document the damage. Bolster your claim by taking photos or video of all damage. If something was stolen, report it to the police before you contact your insurance company. Your insurer may ask for a copy of their report.

Prevent further damage. After you’ve taken pictures of everything broken or destroyed, take steps to prevent additional damage, such as putting a tarp over a broken window to protect your belongings inside. Keep receipts for any supplies you buy, as your insurer may reimburse you later.

Other renters insurance companies to consider

Not ready to make a decision? You may be interested in these other renters insurance companies:

Frequently asked questions

You can call Liberty Mutual customer service at 1-844-629-8984.

In addition to renters insurance, Liberty Mutual offers many other types of policies, including but not limited to:

Methodology

Renters insurance ratings methodology

NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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