How to Contact Frontier Airlines Customer Service

Frontier Airlines has over 100 aircraft in its fleet and operates flights throughout North America and the Caribbean.

As with any airline, there are no doubt times you’ll find yourself needing to be in touch wtih Frontier Airlines’ customer service — maybe you misspelled your name on your ticket or need to cancel a booking.

Let’s take a look at how to contact Frontier’s customer service agents, including the different methods you can use.

How do I reach Frontier Airlines customer service?

Frontier has a customer service page on its website where you can find all the information you need about contacting Frontier. This includes the ability to take care of any self-service options such as changing or canceling your flight.

How to call Frontier Airlines customer service

After shutting down its phone lines in 2022, Frontier announced in May 2024 that passengers can once again reach customer service via phone, but only within 24 hours of their flight. Elite status members can call at any time.

» Learn more: The guide to Frontier elite status

Can you chat with Frontier Airlines?

If you're outside the Frontier customer service phone window, you’ll need to start a chat in order to speak with a customer service representative.

• You can chat with agents directly on the Frontier Airlines website, available 24/7.

• If you have the messaging service app WhatsApp, you can choose to message the Frontier Airlines customer service number at 720-902-3969.

How to message Frontier Airlines

Frontier Airlines maintains other lines of communication if its chat options aren’t working for you. This includes social media handles at both X, formerly known as Twitter, and Facebook.

Reaching out directly to Frontier Airlines customer service on the X platform can be done via the handle @FlyFrontier.

Frontier’s Facebook page can also field requests and can be contacted at all hours.

» Learn more: Is the Frontier Airlines World Mastercard worth its annual fee?

How to email Frontier Airlines

You can reach out to the company via its contact form rather than via email. You’ll be asked to provide your personal information, such as your email address, name, street address and phone number. There’s also a section where you can input the reason for your message.

Whom do I contact about my Frontier Miles loyalty account?

Frontier’s frequent flyer program is known as Frontier Miles. Miles can be earned from flights and pooled together for redemptions.

There is no specific page where you can contact someone about your account, though the aforementioned contact form does give this as an option to input the reason for your message.

» Learn more: What are my Frontier Miles worth?

Does Frontier give refunds for canceled flights?

The U.S. Department of Transportation requires all airlines that cancel a flight in the U.S. to give their passengers a refund, no matter the reason. This is the case for strikes, weather disruptions, aircraft maintenance and more.

Frontier is no exception — if the airline cancels your flight, you are entitled to a complete refund.

» Learn more: How the Frontier cancellation policy works

How to find lost luggage on Frontier Airlines

If you’ve checked a bag and can’t find it at baggage claim, you’ll first need to find a Frontier representative to report the missing item. This must be done within four hours of arriving at your destination.

If you can’t find a Frontier representative, you have two additional options for reporting the loss:

• Via Frontier’s chat function.

• By filling out the delayed baggage form. 

» Learn more: What to do if an airline loses your luggage

Where do I offer feedback or send a complaint to Frontier Airlines?

If you have a complaint you want to share with the airline, you’ll need to use the Frontier complaint form.

Although this form differs from the standard contact form, you’ll go through the same process of entering your information and selecting the reason for your complaint from a drop-down menu.

Contacting Frontier Airlines customer service recapped

You can only reach Frontier customer service by phone within 24 hours of your flight (unless you're an elite status holder), so if you're outside that window of time, you’ll need to use one of its digital options — chat, WhatsApp, the contact form or its social channels.

For most questions or requests, you can use the self-service options available on Frontier’s website.

You can submit a form on the airline’s website with feedback, questions, lost baggage help, cancellation refund requests or complaints.