Getaround: Is The Alternative Rental Car Service Worth It?

Getaround is a peer-to-peer car sharing platform, where you can rent a car owned by a regular person — whether that's your neighbor or a resident of the city you're visiting. As is the case with many peer-to-peer marketplaces such as Airbnb, customers never actually meet the owners.

They simply unlock the car via the Getaround app, which also facilitates booking and payment.

Getaround cars can be cheaper and more convenient than traditional rental cars. They’re sprinkled throughout cities, so you’re not tied to airports, tourist areas or normal brick-and-mortar hours to rent vehicles.

Getaround has much in common with other peer-to-peer car sharing services including Turo and Kyte. But Getaround isn’t necessarily the best rental car alternative. In fact, it occasionally brings challenges — from issues connecting the car, to the potential for payment disputes that can be tough to resolve.

Here’s what it’s like renting through Getaround — and our take on whether or not it's worth it.

To find a car, browse the Getaround app or website, where you can search by location and date. You might use filters like car type (e.g., minivan, convertible), transmission type and extra features (e.g., bike rack, pet friendly).

Getaround has far more pickup locations than you would find when looking for car rental counters. For example, when renting a car in San Francisco, you’re generally limited to downtown and Fisherman’s Wharf. Meanwhile, you can find Getaround cars in quiet, residential neighborhoods, and most cars can also be rented by the hour, which is convenient if you want it for part of the day.

One of Getaround’s drawbacks is that while you can see how many stars a car has — you can’t actually read all the car’s Getaround reviews, which makes it difficult to set expectations.

For example, I rented a car that was super cheap but highly rated. I got what I paid for, as this car had multiple dents and was located in a sketchy part of town.

The ability to read the Getaround reviews might have illuminated why the car was so cheap (and I might have rented a nicer, more expensive car to meet my needs). Instead, the rental experience just felt miserable.

Booking a car

First, you’ll need to create an account on Getaround, which includes entering your driver’s license information. At booking, you decide what type of insurance add-ons you want to purchase (more on that later) and make your payment.

There are also a few requirements, including drivers must be at least 19 years old (the minimum age is higher in some areas), and you can’t have any major violations (e.g., driving with a suspended or expired license or speeding) in the past three years.

Acquiring the car

You’ll need a smartphone to pick up the car. When the reservation time begins, you can unlock the car through the Getaround app and it will prompt you to run through steps, like doing a damage check.

The pickup process is quick and convenient, as there’s no waiting on anyone else and you can generally pick up and return cars at any hour of the day.

Though, there are some downfalls.

Cars are supposed to be parked exactly where they’re promised (if the car has a designated parking space), but not always. Technically, vehicles can be located within a quarter mile of the car’s listed address, which often happens among vehicles that rely on street parking. That might leave you walking farther than you anticipated.

The reliance on a smartphone can add another layer of complication. You’re out of luck if the battery runs out or you lose your phone.

Returning the car

Returning the car is much like checking it out. The app prompts you to conduct an inspection upon the trip’s end. You’ll leave the physical key inside the car, and do the final lock through the app.

The challenges are also similar. For example, with cars that don’t have designated parking, you might have to drive around to scout out a space.

To avoid this problem, consider using Getaround’s dedicated parking filter while booking, which only displays cars with specific return spots.

Getaround prices are set by the owner, so they can vary. You can find an old, beat-up car for cheap (which might be ideal if you just need to run errands), or book an expensive, flashy car. Rental prices start as low as $5 per hour, but others far exceed that. You might pay more than $400 to rent a 2023 Tesla Model X in Los Angeles for 24 hours, and that’s before optional add-ons like insurance.

No matter the listing price, there are certain taxes and fees. These include:

• Booking fees: Booking fees vary by trip based on factors like location and type of car. While they tend to run between 10%-15% of the rental cost, I found some examples where the booking fee was equivalent to the actual reservation fee. Annoyingly, booking fees don’t appear until you click through to the checkout page, which can make it tough to compare true rental costs.

• License fee: This is charged the first time you book to cover a DMV license check fee. This fee also varies, but typically runs about $10.

• Under 25 fees: These fees cover the costs of insuring young drivers. Fees get progressively larger the younger you are, so a 19-year-old will pay 75% of the trip price in additional fees, though 24-year-olds only owe an additional 5%.

• Taxes: These are charged where required by state and local laws.

• Cancellation fees: There’s no fee to cancel 24 hours before the trip starts, but canceling any later than that means you’ll owe 50% of the trip price.

If you leave the car dirty, you can also get hit with fees. If you return the car “excessively dirty,” owners will need to provide documentation, and if Getaround sides with the owner, you’ll owe $25 plus cleaning costs.

Additionally, Getaround has a mileage cap (20 miles for each trip hour, or up to 200 miles in a 24-hour period). If you exceed that, you’ll owe 50 cents a mile over the mileage allotment.

There are also fines for what Getaround considers bad renter behavior. For example, smoking costs up to $300, while returning the car late can cost up to $500.

Potential for payment disputes

Because you never interact with any Getaround employees or car owners in person, you're largely left up to the mercy of online customer service if there's an issue. And issues indeed exist.

You're supposed to return the car with the gas tank just as full as you left it — otherwise you're charged a hefty refill fee, plus the amount of gas actually refilled (that price varies based on your area's gas prices).

This is exactly what led to challenges in one of my tests, when I rented a car in San Francisco for the day. Though I ran down the tank halfway, I refilled it all the way about five miles out from the return spot.

To my surprise, I was hit with an additional $18.69 charge. That was a $13.36 charge for what Getaround claimed to be the missing fuel, plus $5.33 for the fuel refill service. Surely I hadn't used $13.36 worth of gas for the short drive to the return spot.

I messaged Getaround with the issue, including an image I had taken of the full fuel gauge upon my return. Still, Getaround claims that their fuel reading said the car was returned with a 60% full tank. Despite multiple email exchanges back and forth, Getaround was adamant that their reading was correct and I still owed the $18.69 charge. This felt pretty scammy as I had no power to disputte the charge otherwise.

They did issue me a $10 account credit — about half the price of what I felt I was erronousely charged. By the way, the credit expires within six months.

Getaround trips are protected by Getaround's own insurance policy. Though that policy still carries a damage fee, which you’ll pay should a problem arise. The actual fee depends on whether you opted for an upgraded protection plan. So, you might still owe up to $3,000 depending on the extent of the damage and whether you skipped buying the protection plan.

Getaround’s protection plans vary based on the specific booking. Shorter trips can cost more than the actual reservation cost. In the example below, a one-hour rental that would cost about $16 to rent also comes with the option to pay $15 extra for “Plus protection,” or $20 extra for “Premium protection.”

Risk-averse folk might opt to buy a higher level of coverage from Getaround, but it will add a significant amount to the overall cost.

Understand what your credit card insurance will (or won’t) cover

Unfortunately, relying on a credit card with car rental insurance benefits won’t work. Most credit card car rental insurance benefits specifically exclude coverage for peer-to-peer car rental companies such as Getaround.

In a battle between Getaround vs. Turo, the two are mostly similar, though Turo has more options (including a delivery service where the owner brings the car to you).

However, Getaround’s footprint is growing. In early 2023, Getaround partnered with the City of Las Vegas to add dedicated parking spaces for Getaround vehicles near transit stops, bike share stations, downtown and the Strip.

Getaround has made major efforts to mitigate some of its current challenges, such as lack of dedicated parking spots in busy areas. In March 2023, Getaround announced a partnership with the New York City Department of Transportation to add 83 dedicated car share locations in the city, each of which has two parking spaces — bringing the total number of Getaround car sharing locations in New York City to more than 100.

Getaround is part of a growing list of rental car alternatives, such as Turo. If you look at Getaround vs. Turo, Turo has more options (including a delivery service where the owner brings the car to you).

That said, Getaround certainly has drawbacks. Car quality is inconsistent — and the fact that you can’t read Getaround reviews doesn’t help. While the digital process of booking, pickup and drop-off is mostly convenient, it can be annoying if problems arise and you’d rather get help in person as opposed to calling Getaround customer service.

Even when I did have an issue, customer service basically told me I was at fault — and all they gave me was a paltry $10 credit in a sad attempt to mitigate the issue.

Another alternative, Kyte, might solve many of Getaround's pain points. It's differentiator is delivery, so it brings the cars to you rather than making you trek to a rental car counter. But because Kyte uses newer rental cars (and there's a human who does the dropoff), you can generally guarantee a higher-quality car than what you'll get with Getaround, as well as a human to speak with if there are issues with the car upon pickup or return.

But Getaround brings benefits that most traditional car rental companies can’t provide. Not only is Getaround often cheaper, but it’s often more convenient. There’s a range of cars to choose from potentially anywhere and anytime.

Just be cautious before booking a Getaround as you never know what you're going to get (or what you're going to be charged for upon return). If you want to have maximum control over the quality of the car you're getting — this isn't the car-sharing service for you.