How to Contact Spirit Airlines Customer Service

Check the airline's FAQ page first before reaching out by phone, chatbot, SMS/WhatsApp, socials or email.
Carissa Rawson
By Carissa Rawson 
Edited by Meg Lee

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Spirit Airlines is one of the most established low-cost airlines in the U.S., with destinations throughout the country, the Caribbean and Latin America.

With so many flights operating each day, there’s a good chance that something can and will go wrong. If that’s the case, you’ll likely want to contact Spirit Airlines customer service.

Let’s take a look at the different ways you can reach them and answer some questions you may have about dealing with Spirit Airlines after a mishap.

How do I reach Spirit Airlines customer service?

Spirit Airlines has a number of different methods of communication in the event you need to reach them. For common questions, Spirit maintains a wide-reaching FAQ resource.

Otherwise, you can reach Spirit by chat, SMS/WhatsApp or email.

How to call Spirit Airlines customer service

The Spirit Airlines customer service number is 1-855-728-3555. This number is good for reservations, baggage, changing a flight or when you receive an error online.

Can you chat online with Spirit Airlines?

It’s possible to have a live chat with a Spirit representative on the Spirit website from 6:00 a.m. to 8:00 p.m. Central time daily. There's also a chatbot available 24/7 that can help answer some questions.

How to message Spirit Airlines

If you'd prefer not to make a phone call, you can message Spirit Airlines on Twitter (also known as X) or Facebook. Spirit’s Twitter handle is @SpiritAirlines.

Airlines are generally good about fielding responses on Twitter, so this may be an avenue you wish to take if you feel like you aren’t getting anywhere with your requests.

You can also choose to contact Spirit using Facebook Messenger. You can do so from Spirit's official Facebook page.

You can also text the airline at 48763 or use 1-855-728-3555 on messaging service WhatsApp.

How to send mail to Spirit Airlines

If you want to kick it old school, you can send snail mail to Spirit’s offices. The address is: Corporate Guest Relations, 2800 Executive Way, Miramar, FL 33025.

Whom do I contact about my Free Spirit loyalty account?

The frequent flyer program for Spirit Airlines is Free Spirit. Members of the program can earn Free Spirit points toward free flights, as well as elite status, which can get you shortcut boarding, extra bonus points and free carry-on luggage.

If you have a concern about your Free Spirit account, you can contact the company through its general support lines.

Does Spirit give refunds for canceled flights?

Like all U.S. airlines, Spirit is required to give refunds for flights that it cancels. This is dictated by the Department of Transportation rather than the individual airlines.

If you’ve booked a flight and your plans have changed, you may be eligible to receive a refund, depending on how far in advance you booked your flight. Otherwise, Spirit will give you a future flight credit.

🤓Nerdy Tip

Spirit flight credits typically expire within 90 days of issuance.

Generally speaking, Spirit Airlines’ cancellation policy is not very generous, especially when you compare it to airlines like Southwest, which allows passengers to cancel up to 10 minutes before departure.

How to find lost luggage on Spirit Airlines

If your bag cannot be located, inform a Spirit agent at the airport’s Baggage Claim area or at the Baggage Service Office. If there's no one available at those locations, find a Spirit representative at the airport check-in counter.

For lost luggage, guests traveling domestically must file an incident report and receive a File ID within 4 hours of arrival, whereas international travelers can file a report within 21 days of arrival.

Where do I offer feedback or send a complaint to Spirit Airlines?

Spirit Airlines recommends sending compliments or complaints as an email using the form on its website or through the post.

Once you’ve gone through all the steps, you’ll be prompted to fill out a form detailing your experience. Spirit will then get back to you.

Customers in need of immediate assistance should pursue the alternative communication methods outlined in this article.

The bottom line

Spirit Airlines offers airfare at appealing price points, but sometimes even the best-laid plans go awry and you may need to contact the airline for assistance.

Happily, the company is easy to contact by phone, email, postal mail or social media.

(Top photo courtesy of Spirit Airlines)

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