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It’s no secret that not all American Express cards are created equal, and The Platinum Card® from American Express and The Business Platinum® Card from American Express offer access to prime benefits that aren’t available everywhere.

One of the most elite benefits of the Platinum collection is AmEx Platinum Concierge, a perk that allows cardholders personal access to 24/7 concierge services. Terms apply.

Platinum Concierge

Platinum Concierge is a complimentary service for those with either of these Platinum card versions, and it offers personal advice as well as booking services. To take advantage of this service, cardholders need to call Platinum Service at 800-525-3355 and say “Concierge” when prompted to do so.

Alternatively, cardholders may send a Concierge request via email from the address associated with their account. Through Platinum Concierge, cardholders can get help planning an event or perhaps even more treasured: obtaining a coveted restaurant reservation. Terms apply.

Global dining collection

Truly a standout benefit, Platinum Concierge lends access to heaps of highly regarded restaurants throughout the world (including the Global Dining Collection). Terms apply. Platinum cardholders have access to tables that are not necessarily available through other avenues.

For booking restaurants, cardholders used to have to call the 800 number to inquire after restaurant bookings. However, AmEx is due to roll out a slightly more modern solution to ring in the new decade.

Restaurant booking app

Instead of relying on phone conversations between you and your concierge, U.S.-based Platinum cardholders will be able to browse and book restaurants via the AmEx app. By partnering with online booking platforms including BookATable, SevenRooms and Resy, AmEx is appealing to the consumer side of the equation as well as the hospitality side. BookATable and Resy are both designed for consumers, offering local deals as well as popular favorites and up-and-coming gems.

How the app works

Although the app-based booking feature will not become widely available to cardholders until next year, a small number of cardholders have been invited to test-drive the feature.

All bookings and reservations rely heavily on availability regardless of the fact that cardholders may have access to otherwise unavailable tables. AmEx has a vast customer base, so you may be competing with a fellow Platinum cardholder for a seat at the table if you wait too long.

The bottom line

This is bound to be a useful feature for cardholders, but one of the things we especially like about it is its accessibility. Fine dining is certainly a major perk for many cardholders, but the restaurant repository isn’t limited to fine dining establishments. Cardholders are able to book all kinds of restaurants through Platinum Concierge over the phone, and they will continue to be able to book a vast spectrum of restaurants through the app interface.

While this new app-based "concierge" feature will connect consumers with restaurants in a potentially more efficient manner, cardholders will still have the opportunity to use the original Platinum Concierge services via phone. Instead of calling the concierge to find out what tables might be available, cardholders will be able to use the new feature to browse available restaurants and book online.

If using a phone-based concierge service feels more nostalgic or dated than productive to you, then you may enjoy this new upgrade when it rolls out early next year.

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