Pros

About 5,100 branches and 16,000 ATMs
Strong website, tools and mobile app
Monthly fee on basic checking account is easy to avoid
Checking and savings bonus offers

Cons

High monthly fees, low interest rates on premier checking accounts
$2.50 fee at non-Chase ATMs in U.S., $5 fee plus 3% abroad
Up to 0.09% APY on savings accounts; better rates available elsewhere

Overall

3.5
Disclaimer: Any editorial content is not provided or commissioned by Chase Bank USA, N.A. Opinions expressed here are author's alone, not those of Chase Bank USA, N.A, and have not been reviewed, approved or otherwise endorsed by Chase Bank USA, N.A. "Sponsored" above means this site may be compensated through the Chase Bank USA, N.A Affiliate Program.

JPMorgan Chase is one of the largest banks in the U.S., offering more services than many of its competitors. It provides mortgages, auto loans and one of the broadest selections of credit cards in the industry. And its website experience can compete with those at online-only banks that focus solely on checking and savings.

 

Chase has a good basic checking account, but its savings rates are generally low, and some of its fees are high and hard to avoid.

 

Ratings methodology | Updated Oct. 18, 2017

 

Checking

4

Chase offers several checking options, including its most basic account, Chase Total Checking®, and a couple of interest-bearing accounts. Each gives users access to mobile banking, including online bill pay, and comes with a debit card that has a security-enhancing EMV chip.

 

It’s relatively easy for Chase Total Checking® account holders to avoid fees. The bank waives the $12 monthly fee for those who receive $500 or more per month in direct deposits, keep a $1,500 minimum balance or have a total of $5,000 or more across certain Chase accounts. Chase Premier Plus Checking℠ or Premier Platinum account holders have a much harder time avoiding fees. Premier Plus users must maintain a $15,000 balance or make automatic payments on a Chase mortgage. Platinum users must maintain a balance of $75,000.

 

On the plus side, Chase offers a $200 bonus on its Total Checking® account. See our list of best bonuses for details.

Chase Savings℠
APY
0.01%
Min. balance for APY
$1

at Chase,

Member, FDIC

Chase Total Checking®
APY
N/A
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Chase,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$10,000
Length of term
5 years

at Chase,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Fair
Website / app
Poor
Rates
Poor
Fees
High
Disapointed
Chase provided an invitation, incentive to open an account. $300 cash to open a checking account with direct deposit for a minimum of six months. First lie: You can use the ATM card outside of the US (until your Visa Debit arrives); Second lie: We will resolve the issue with your address by the end of business today. If we can't, we will call you back by the end of the day; Third Lie: Go ahead and set up your direct deposits, the issue will be resolved prior to your deposit being processed by our bank. The account is now in the closing process and not much to be done. In all fairness, Chase Bank did offer to honor the coupon if I was willing to start the process all over again. But truth is, why do business with a bank that just lied (confirmed) to you three consecutive times within the first month of business? Is the $300 incentive worth it? Not in my case. I just wanted the extra $300.00. Thankfully, my primary bank is not Chase. If you're looking for great customer service and a bank you can trust, and are eligible, Navy Federal is the way to go. True, they don't have many branches but most everything can be done online, over the phone and through express mail. I have used them for Vehicle Loan and a Home Loan and their rates were very competitive. Lowest on the home loan, 2nd to lowest on the vehicle loan. No fees. Low interest rates. Excellent customer service.
Overall
Customer service
Poor
Website / app
Good
Rates
Poor
Fees
High
Business and personal accounts
I have both business and personal accounts here as well as credit cards. Recently, I was charge for an account I had been signatory on that closed 4 years ago! No notice, just withdrew the fees for an old account that had overdraft protection. Will have to change banks now.
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