Very bad customer service. On the phone for 25 minutes and then They don't pick up the phone leave a message after the tone. What a disappointment

Absolute worst experience and treatment of customers. I used to be a large investor through Ally - until I got a glimpse of the other side of the line. I attempted to assist an associate after she was referred to their Bankruptcy department; I was absolutely horrified at how they dealt with customers that they felt owed them money. Total lack of transparency. Every representative says a different thing. Lack of consistency. Hidden fees and costs; extremely shady in the way that they do business. Very much a "pay the payoff amount now, and we will tell you the process to re-obtain your asset and all additional fees later" -Even after they've already written off the loss. Representatives are extremely impatient, uninformed, and forward you to the numbers that are disconnected (4 times in a row). They interrupt, harass, yell and degrade. I will never do business with a bank that only treats the 'right' customers with common decency and human-to-human respect. You have lost me as an investor.