They have the worst service ever! I’ve had my car a year and I’ve paid over $3,000 on it. They tell me that I can rewrite my loan to lower my payments. Then I get a call saying that I don’t qualify because I haven’t paid in enough. They are a bunch of liars! They don’t work with ppl who are having financial trouble

Worst, lying sack of crap company ever. I cosigned on a vehicle for my daughter, they processed the note and sent me the payment information and put the car in my name. I called them immediately and advised them that this was incorrect. I was not the buyer, my daughter was. Told them that I needed this changed. They did not change anything and my daughter continued to make payments. I called to have my name removed from the lease, which I was told I could do at anytime when discussing this error. I'm now being told that I have to pay a $600 processing fee to take my name off of the note. I asked them to waive this since they made the mistake. I was told no, it's non-negotiable. I went through 3 layers of incompetent customer service people. Every time I asked for a supervisor. they actually transferred me to a department that takes calls from customers who ask to speak to a supervisor, but they are not supervisors with any decision making authority. Their customer service department even had the audacity to tell me this little secret before they transferred me. Then I asked to be transferred to a manager that could waive the fee. I waited nearly 20 minutes and then spoke to a woman that told me repeatedly that she had no authority to waive the fee. I asked for a manager that could and she said there wasn't anyone else. After almost an hour of asking questions and getting responses from their customer conflict resolution flow chart, I asked "who" actually implements the fee? My useless "manager" said Ally charges the fee. I said, so Ally can waive the fee correct? No sir, it's non-negotiable we can't waive the fee. But Ms. Useless Manager, you screwed this up, I'm not the primary borrower, so you CAN waive the fee. No sir we can't, I said, you mean you won't... I tried to get this fixed from day one, they refuse and now want me to pay them to take my name off the note. They offered to re-finance the note, change the fianance rate, charge me more fee's to re-finance. I couldn't believe what she was telling me. Customer Service?!? Not even close. Apparently company policy is more important than retaining customers. I will have to purchase/lease 2 more vehicles this year. It won't be with Ally. Don't work with this company they are absolutely the worst. By the way, this is the 2nd time I've had the unfortunate luck of working with them and yes, the mistake wasn't theirs of course, it was the dealership's fault...in other words mine!