I opened an approved account then funded the account. After funding the account I received an email that my banking pin was changed and the account was locked online. After calling customer support and being transferred to someone that could actually help I was told they needed more info to verify my account. I sent over documents, called again after 24 hours since I never got any confirmation and was told they are reviewing the documents and will let me know the account decision. I asked if they account was already approved then what decision is being made, I was told " I cannot give you that information". I asked what happens if the account is not approved again and was told "if they can verify the source of fund a check would be mailed back to me and if not they will confiscate the funds". Granted I did not have a concern on verifying funds, but it seems after talking with their loss prevention dept they can take your money and you have to fight to get it back!! Definitely bank local and do not take the risk of banks like this!

Applied for a 1% additional bonus for adding new money to my account. Was told by customer service that I qualified—- no problem. Waited 3 months for my bonus to arrive (per instructions of bonus offer). Repeated inquires on where my bonus is. Now told I didn’t qualify. This is fraud...BAIT AND SWITCH. This bank is getting worse and worse. In addition, wait times on the phone are beyond ridiculous and staff completely incompetent. Will move my substantial deposit with this bank to anywhere else. Expect more everyone!