Best VA Mortgage Lenders for Streamline Refinance (IRRRL) of 2019

Why we like it

Ideal for veterans and active-duty servicemembers. Veterans United is the nation's largest VA home purchase lender but also offers an excellent selection of other government and conventional loans.

Pros

• Also offers FHA, USDA and conventional loans.

• Offers 24/7 customer service.

• You can complete a loan application and pre-qualify online.

• Registers a low volume of complaints filed with the Consumer Financial Protection Bureau.

• Offers free credit score education and assistance.

• Provides a client advocate team staffed by former senior enlisted leaders from each branch of the armed forces.

Cons

• Doesn’t offer home equity loans or HELOCs.

• Loans are available in all 50 states, but Veterans United has offices in only about half.

Why we like it

Ideal for borrowers who are looking to apply for a mortgage and manage the process through online tools, whether buying or refinancing. Guaranteed Rate offers FHA, VA and USDA loans for borrowers who are well-qualified.

Pros

• Works with most borrowers as long as they have good credit scores and incomes.

• Provides a user-friendly digital platform that’s thorough in covering all types of borrowing scenarios.

• Has a 95% customer satisfaction rate, according to company data.

Cons

• Charges some fees, such as a $1,290 lender fee that includes a $150 application fee.

• Offers many products, which might confuse or overwhelm borrowers.

• Several click-throughs required for personalized rates.

Why we like it

Ideal choice for convenience and quick-response customer service. Quicken Loans provides just about all the services your neighborhood lender does — with online convenience.

Pros

• Quicken Loans couples a fully online application with available mortgage advisors for those who want a human touch.

• Instantly verifies employment and income for more than 60% of working Americans.

• Offers custom fixed-rate loan terms that are between eight and 30 years.

• Provides FHA-backed loans, USDA loans as well as products offered by Freddie Mac and Fannie Mae that require down payments as low as 3%.

Cons

• Doesn't offer home equity loans or HELOCs.

• If you’re a “look me in the eye” type of customer, you’re out of luck.

• Doesn’t consider alternative credit data. It just looks at credit scores and debt-to-income ratios, the way most mortgage lenders always have.

Why we like it

Ideal for borrowers who want lots of options and a quick turn time. Fairway Independent Mortgage offers a full selection of home loans along with a comprehensive mobile app for a fast and easy application process.

Pros

• A robust suite of loan products.

• Licensed in all 50 states.

• Close in as little as 10 days using the Fairway app.

Cons

• Limited branch locations.

• Mortgage rates not posted on website.

Why we like it

Ideal for veterans and active military members interested in a VA or FHA home loan.

Pros

• Specializes in VA loans and working with military borrowers.

• Offers several low-down-payment government loan options so borrowers can choose the best fit.

• Website helps borrowers estimate their VA loan fees.

Cons

• You can’t get an instant rate quote online.

• Doesn’t offer conventional home loans.

• Has only five loan centers in a handful of Western states.

Why we like it

Ideal for borrowers who prefer a traditional bank. Bank of America offers a wide array of mortgages and online account management tools. It also has first-time home buyer loans with low down payments and no mandatory mortgage insurance.

Pros

• Allows borrowers to apply entirely online.

• Offers down payment and closing cost assistance programs.

• Accepts alternative credit data for some loan types.

• May give existing customers a discount on mortgage lender origination fees.

Cons

• Charges an application fee of $1,170, on average.

• Has a high volume of consumer complaints, even for a big national bank.

Why we like it

Ideal for first-time home buyers or those with weaker credit. Citibank Mortgage, a large-scale lender with a full menu of home loan products, offers low down payment options and considers alternative credit data.

Pros

• Low down payment options.

• Discounts for Citibank customers.

• Looks at alternative credit data like rent history and child support payments.

• Available in all 50 states.

Cons

• Charges a mortgage application fee.

• Did not disclose origination fees, which may vary.

• Can't complete loan online.

Why we like it

Ideal for military members and their families. Navy Federal Credit Union offers a wide range of mortgage products, an online application and considers alternative credit data for certain loan types.

Pros

• Wide range of affordable mortgage products designed for military members.

• Willing to look at nontraditional credit data, such as rent payments, as part of its credit evaluation for certain products.

• Lower minimum loan amounts than many other lenders.

• Online application for preapproval with quick decision.

• $1,000 mortgage rate match program.

• Operates nationwide.

Cons

• Charges application and underwriting fees.

• Origination charge on a typical conventional loan is 1% of the loan amount.

Why we like it

Ideal for Latino and other minority borrowers, millennials, foreign nationals, as well as those seeking a full array of purchase and refinance loans, including jumbo mortgages.

Pros

• Offers an ITIN qualification path for undocumented immigrant borrowers.

• Has a digital application process.

• Offers several mortgage options for low- to moderate-income borrowers.

• Has a full Spanish-language version of its website and bilingual loan officers.

• Borrowers can qualify with income from self-employment and other nontraditional sources.

Cons

• No mortgage rates published online.

• Doesn't lend in all states.

• No home equity loans or lines of credit.