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Brighthouse Financial (Formerly MetLife) Review 2019

Jan. 2, 2019
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at a glance

  • NerdWallet ranking: No. 14 life insurance company.
  • Relatively low volume of consumer complaints to state regulators.
  • Only sells policies through financial professionals.

Overview

MetLife established Brighthouse Financial in 2017 to sell life insurance and annuities to individuals. MetLife, meanwhile, focuses on products sold as employee benefits. Brighthouse Financial life insurance policies are sold only through financial professionals.

» MORE: The best life insurance companies

Find out more about each element that goes into our Brighthouse Financial review by clicking below.

NerdWallet rank: 14th

Brighthouse Financial ranked No. 14 out of the 20 best life insurance companies as scored by NerdWallet. The rankings take into account insurers’ A.M. Best ratings, volume of consumer complaints to state regulators and J.D. Power’s customer satisfaction scores. NerdWallet scores national life insurers that sell policies to individuals.

A.M. Best financial strength rating: A (Excellent)

Brighthouse’s financial strength is “excellent,” according to ratings agency A.M. Best.

Financial strength is important because it indicates how well an insurer can pay claims. It’s especially important when choosing a life insurance company because claims might not be made until decades after a policy is purchased.

Consumer complaints: Better than the median

Brighthouse drew fewer than the median number of complaints to state regulators in 2017 for a company of its size, according to the latest data from the National Association of Insurance Commissioners.

The association assigns a complaint ratio score to insurance companies, based on the number of complaints to state insurance commissioners, adjusted for market share. The median score is 1. A score less than 1 means fewer complaints. The average score, weighted for market share, for Brighthouse and its life insurance subsidiaries was 0.19 in 2017.

J.D. Power ratings: Below average

Brighthouse Financial scored among “the rest” of companies, the lowest possible score, for overall customer satisfaction in the J.D. Power 2018 U.S. Life Insurance Study. The company was “about average” for policy offerings and interaction with consumers. Brighthouse ranked No. 17 out of 23 companies included in the study.

Customer satisfaction category Brighthouse Financial's score
Overall satisfaction"The rest"
Billing and payment"The rest"
Price"The rest"
Policy offerings"About average"
Interaction"About average"

More about Brighthouse Financial

Types of life insurance soldOther products and services
  • Term life.
  • Universal life.
  • Annuities.
  • Term life: Brighthouse offers terms of 1, 10, 15, 20 or 30 years. The annual price and coverage amount stays level throughout the term. The company’s one-year term life policy is for when short-term coverage is needed, such as bridging a coverage gap between jobs.

    Universal life’s fast access to cash value: The company’s Premier Accumulator Universal Life policy gives access to most or all of a policy’s cash value within the first few years. The company says its low surrender charges (the fee policyholders pay in the early years to access cash value) make this possible.