at a glance
- Relatively low volume of consumer complaints to state regulators.
- Only sells policies through financial professionals.
MetLife established Brighthouse Financial in 2017 to sell life insurance and annuities to individuals. MetLife, meanwhile, focuses on products sold as employee benefits. Brighthouse Financial life insurance policies are sold only through financial professionals.
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Brighthouse Financial life insurance
Brighthouse Financial earned 3.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account complaint data from the National Association of Insurance Commissioners and financial strength ratings from A.M. Best.
Term life: Brighthouse offers terms of 1, 10, 15, 20 or 30 years. The annual price and coverage amount stays level throughout the term. The company’s one-year term life insurance policy is for when short-term coverage is needed, such as bridging a coverage gap between jobs.
Universal life’s fast access to cash value: The company’s Premier Accumulator Universal Life policy gives access to most or all of a policy’s cash value within the first few years. The company says its low surrender charges (the fee policyholders pay in the early years to access cash value) make this possible.
Hybrid life insurance and long-term care: Brighthouse additionally offers an indexed universal life policy called SmartCare. This product allows customers to use part of the policy’s death benefit to pay for long-term care.
Brighthouse Financial complaints and consumer satisfaction
Brighthouse drew fewer than the expected number of complaints to state regulators for a company of its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Brighthouse Financial scored below average in the J.D. Power 2019 U.S. Life Insurance Study, ranking No. 22 out of 24 companies included in the study.
|Customer satisfaction category||Brighthouse Financial's score|
|Overall satisfaction||Below average|
|Policy offerings||Below average|
|Billing and payment||Below average|
More about Brighthouse Financial
In addition to life insurance, Brighthouse Financial offers index-linked, income, variable and fixed-rate annuities.
Methodology: Life insurance ratingsNerdWallet’s life insurance ratings are based on weighted averages of complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and financial strength ratings from A.M. Best, which indicate a company’s ability to pay future claims. To calculate each insurer’s rating, we adjusted the NAIC and A.M. Best scores to a curved 5-point scale.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.