Our Take
4.2
NerdWallet rating
The bottom line:
Toast's purpose-built restaurant POS system carries all the necessary software features to run your restaurant, bar, cafe or food truck. Its hardware is perhaps best known for its intentional design to resist spills and splatter and hold up in high-temperature environments. Be prepared to sign a long-term contract, however, if you choose to go with Toast.
Toast POS
Payment processing fees
2.49% + 15¢ if you buy hardware upfront; 3.09% + $0.15 for pay-as-you-go option.
Monthly fee
$0.00 Starter Kit; $69 Point of Sale plan; custom Build Your Own plan.
Learn more
on Toast's website
Pros & Cons
Pros
- Free plan available for restaurants with up to two POS terminals.
- 24/7 phone and web messaging support.
- Offers helpful related services, like payroll and team management software, that integrate closely with its POS system.
- Built specifically for restaurants with in-house delivery platform available, among other industry-specific features.
Cons
- Requires a two-year contract and charges early termination fees.
- Online payment processing rates are more expensive than competitors.
- Charges setup fee, and offline mode includes hidden cost of backup router.
- Online ordering and accounting integrations cost extra.
Full Review
Toast is a point-of-sale system for restaurants. Its range of custom-built hardware — perhaps best known for its durable, spill-resistant design — and online ordering tools make it easy to accept, manage and track food orders in a variety of settings. Toast software includes multiple-location support and strong reporting features. If you’re in the food and beverage business, Toast is worth a look. It also earned the top spot in NerdWallet's list of best restaurant POS systems.
Toast is best for businesses that:
- Want to accept orders in a variety of ways. Toast’s POS solutions enable ordering at an in-store kiosk, on an app at home or on phones while in a restaurant.
- Have multiple locations. Toast’s software keeps information current across different locations.
- Don’t mind committing to a long-term contract. Newer restaurants might prefer looking into POS systems that offer month-to-month subscriptions and free cancellation until they become more established.
Deciding factors
Payment processing model | Flat-rate |
Payment processing fees |
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Monthly fee |
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Hardware cost |
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Contract length | Two-year contract for payment processing as part of starter kits. |
Customer support | 24/7 phone and web messaging support for all plans. |
» MORE: What is a point-of-sale system?
Where Toast stands out
Multiple ways to accept orders, including online ordering
In addition to the terminals and portable devices you probably expect to see, Toast also offers:
- Customer self-serve kiosks.
- Toast Mobile Order & Pay, a system that allows dine-in guests to order and pay from their own devices.
- App-based ordering via the Toast TakeOut app, which competes with apps like Grubhub and DoorDash.
- Online ordering through a page linked directly to your POS system.
Built for restaurants
Some POS systems work in a variety of other industries, like retail, but Toast is exclusively for restaurants. That focus shows in details such as POS hardware built to survive spills, grease and heat, as well as software that can handle complex demands for order modifiers, such as adjusting the cost for toppings on a pizza depending on the pizza’s size.
Live customer service 24/7 at every pricing level
Business hours for restaurants are anything but standard. That makes Toast's 24/7 customer support, which is even available on the Starter plan with no monthly fee, all the more valuable.
Easily manage multiple locations
If your restaurant has multiple locations, Toast makes it easy to keep information current, even if different locations have differences in menu or prices. When creating reports, you can view data by location or group locations together. And even for those with a single physical location, if your restaurant has an online presence, you might run into similar problems staying organized. With Toast, changing the central menu will automatically update it online and on Toast’s app.
Where Toast falls short
Quote-based pricing makes it hard to compare
Toast’s payment processing fees are only partially disclosed and are in some cases quote-based, varying from one customer to the next. The same is true for hardware in many cases. This means more work for potential customers upfront: You’ll need to have a consultation with a Toast rep in order to receive an estimate.
Switching or canceling can be expensive
To sign up with Toast, you’ll need to sign a contract. Leaving prior to the contract’s end date could cost you.
Alternatives to Toast
Square for Restaurants
Why we like it: Square’s restaurant POS solution offers plenty of useful features, such as table and menu management capabilities and multi-location setups. Square also lists its fees for software, hardware and payment processing online, making it possible to do some preliminary comparison before getting a full quote. Read our full Square for Restaurants review.
- $0 for Square POS, Restaurant, Retail and Appointments Free plans.
- $29 for Square Appointments Plus plan.
- $69 for Square Appointments Premium and Square Restaurants Plus plans.
- $89 for Square Retail Plus plan.
- $165 for Square Restaurant Premium plan.
- Custom pricing for Square Retail plan.
- 2.6% plus 15 cents for in-person transactions with free plan.
- 2.6% plus 10 cents for in-person transactions with paid plans.
- 2.9% plus 30 cents for online transactions.
- 3.5% plus 15 cents for manually keyed transactions.
- $0 for Square magstripe-only card reader ($10 for each additional reader) or if using Tap to Pay for iPhone (iPhone not included).
- $59 for Square Reader contactless and chip card reader.
- $149 for Square Stand iPad POS or Square Stand Mount (iPad not included; monthly financing available).
- $149 for Square Kiosk for self-serve ordering.
- $299 for Square Terminal mobile card reader with built-in printer (monthly financing available).
- $799 for Square Register two-screen system (monthly financing available).
Clover
Why we like it: Clover offers excellent hardware options for restaurants at a reasonable price. For those eyeing the Toast Go 2, an all-in-one handheld device for accepting card payments away from the counter, the Clover Flex could also be worth a look. Read our full Clover review.
- $0 for Clover Go Payments, Retail Starter and Personal Services Starter plans.
- $14.95 for Clover Go Essentials, Professional Services Starter, and Standard and Home & Field Services Starter and Standard plans.
- $59.95 for Quick-Service Dining Starter and Standard plans.
- $79.90 for Quick-Service Dining Advanced plan.
- $84.95 for Retail Standard and Professional, Personal Services Standard and Advanced, and Home & Field Services Advanced plans.
- $89.95 for Full-Service Dining Starter plan.
- $104.90 for Retail Advanced plan.
- $109.90 for Full-Service Dining Standard plan.
- $129.85 for Full-Service Dining Advanced plan.
- 2.3% plus 10 cents for in-person transactions on Full-Service and Quick-Service Restaurant plans.
- 2.5% plus 10 cents for in-person transactions on Retail Standard and Advanced plans, Professional and Personal Services Standard and Advanced plans, and the Home and Field Services Advanced plan.
- 2.6% plus 10 cents for in-person transactions on the Retail and Personal Services Starter plans and the Home and Field Services Standard plan.
- 3.5% plus 10 cents for online or keyed-in transactions.
- $199 for chip, swipe and contactless Clover Go card reader.
- $349 for countertop card reader.
- $749 for Clover Flex mobile POS with receipt printer.
- $699 for slimmer Flex Pocket with no printer.
- $849 for Clover Mini POS.
- $799-$899 + $25 per month for kitchen display system.
- $1,799 for Clover Station Solo.
- $1,899 for Clover Station Duo.
- $3,499 + $34.95 per month for self-ordering kiosk.
Compare POS providers
To compare POS options, check out NerdWallet’s list of point-of-sale systems that are best for small-business owners. Our recommendations are based on the provider’s pricing and transparency, software and hardware options, system functionality, customer support, software integrations and contract requirements.
Learn more
on Toast's website
Methodology
NerdWallet’s point-of-sale systems provider ratings reward companies whose products and services are priced well and work in a variety of payment scenarios, among other criteria. Ratings are based on weighted averages of scores in several categories, including cost, system capabilities, contract requirements, customer service and integrations and add-ons. Learn more about how we rate point-of-sale (POS) systems providers.
These ratings are a guide, but services, hardware and pricing can vary widely from business to business and provider to provider. We encourage you to shop around and compare several providers.
NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Frequently Asked Questions
Toast isn’t fully transparent with its payment processing fees and hardware costs. Hardware solutions outside of the few out-of-the-box kits it provides are quote-based, and payment processing fees can vary by customer and circumstance. This makes it challenging to compare the total cost of a Toast system with others on the market. Additionally, Toast does require longer-term contracts and charges a fee for early contract termination.
While Square doesn’t require a contract and allows restaurant owners to discontinue use of its services without penalty, Toast lists a two-year contract requirement for its starter kits and charges a fee for early termination of the agreement. Square is fully transparent with its payment processing, software and hardware fees, while Toast is only partially transparent. Toast’s hardware is purpose-built to withstand the messes and high temperatures of a restaurant environment, whereas Square’s hardware is not.
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