How to Unfreeze Your Credit With Equifax, Experian and TransUnion

Log in to your account with each credit bureau online to unfreeze your credit reports quickly. It’s free.
By NerdWallet 
Edited by Kathy Hinson

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If you placed a credit freeze (also called a security freeze) in order to prevent people from accessing your credit reports, you may want to reopen your credit files at some point — for instance to apply for a new car loan, get a credit card or rent an apartment.

To allow a credit check, you’ll need to unfreeze your credit. Doing so is free and takes little to no time when done online.

How to unfreeze credit

All three of the major credit bureaus — TransUnion, Equifax and Experian — require that you set up accounts to freeze or unfreeze your credit online. You can also unfreeze your credit with each bureau by mail or by speaking with their customer service departments. If you are a parent or a legal guardian, you can unfreeze or freeze your child’s credit — or an incapacitated adult’s — too.

You have to unfreeze your credit at all three credit bureaus individually, unless you know which credit bureau a creditor is using for credit checks and choose to lift your freeze at just that one.

Permanently unfreezing your credit is also an option, but NerdWallet doesn't recommend giving up the protections a freeze gives you. Temporarily unfreezing your credit on an as-needed basis is much less trouble than unwinding the effects of identity theft.

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Here's how to unfreeze your credit with Equifax, Experian and TransUnion.

How to unfreeze credit with Experian

You can schedule an Experian credit freeze lift to occur during a specific time period or instantly with one click, if completing the process online. Unfreezing your Experian credit report can also be done permanently or temporarily. If you unfreeze your credit permanently, this means your file remains open until you initiate another credit freeze. If you opt for a temporary thaw, creditors can check your credit for a select amount of time.

To unfreeze by mail, you’ll need to send your name and other personal information along with copies of verification documents.

Contact options:

  • Online: Experian website.

  • Mail: Experian Security Freeze, P.O. Box 9554, Allen, TX 75013.

  • Phone: 888-397-3742.

How to unfreeze credit with Equifax

You can unfreeze your Equifax credit report online by creating a "myEquifax" account. A PIN is no longer needed for online freezing or lifting an Equifax credit freeze, but you have the option to request one. Equifax allows you to unfreeze your credit temporarily or permanently.

If you choose to unfreeze or reinstate a freeze by phone, you’ll be asked to verify your identity by answering security questions or receiving a one-time PIN by text.

To freeze or unfreeze your Equifax credit report by mail, you’ll need to download a form from the Equifax website and provide copies of documents that verify your identity and address, like your Social Security card and a utility bill.

Contact options:

  • Online: Equifax website.

  • Mail: Equifax Information Services LLC, P.O. Box 105788, Atlanta, GA 30348-5788.

  • Phone: 888-298-0045.

How to unfreeze credit with TransUnion

You can unfreeze your TransUnion credit report online, through the TransUnion Service Center, which requires creating an account. You can also unfreeze your credit report by phone or mail; just provide your name, address, birth date and Social Security number.

You can remove a TransUnion credit freeze for a specific time period. Your TransUnion credit remains frozen or unfrozen until you elect to make changes to it.

Contact options:

  • Online: TransUnion website.

  • Mail: TransUnion, P.O. Box 160, Woodlyn, PA 19094.

  • Phone: 800-916-8800.

Frequently asked questions

You can't unfreeze at all three with a single action. You'll have to unfreeze your credit with each credit bureau individually.

You can unfreeze and freeze your credit reports online or by mail, or by calling each credit bureau. Equifax offers the option to request a one-time PIN if you're calling to unfreeze.

Unless you use postal mail, unfreezing your credit reports online takes effect within minutes of requesting it. Freezing and unfreezing your credit reports is free. You can also freeze and unfreeze your child's credit for free.

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