Worldpay Review 2022: Pricing, Features, Alternatives

Despite customizable payment solutions, business owners may be deterred by a lack of upfront pricing and negative reviews.
Jan 12, 2022

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.

Worldpay from FIS is a merchant service provider that supplies small businesses with merchant accounts. A merchant account is a special type of bank account that’s required to accept credit and debit card payments from customers. It holds the funds from cleared card transactions before they are transferred to your business bank account.

Worldpay serves the grocery, personal services, professional services, retail, and restaurant and food services industries. They are currently the largest payment processor in the US and work with all sizes of businesses, from small mom-and-pop shops to large enterprises. This means as your business grows, it won’t outgrow Worldpay.

Combine this with multiple ways to accept payments, customizable payment options, their fraud protection systems, an analytics platform, and even gift card and reward processing solutions, and Worldpay could be the perfect merchant service provider for your growing business once you are past the start-up stage.

Ideal for

Businesses of all sizes beyond the start-up stage in the grocery, personal services, professional services, retail, and restaurant and food services industries.

Software cost

Custom quoted for each customer.

Hardware cost

Custom quoted for each customer.

Payment processing cost

Custom quoted for each customer, depending on transaction volume.

Contract length

3-year initial contract, with an annual 1-year renewal term thereafter. Fees may apply for early termination of the contract.

Live support

Worldpay provides its main customer service through phone and email, offering 24/7 support through the Contact Center phone line. Worldpay also has a developer portal with documentation for merchants and partners, as well as a blog with informational articles, research and reports.

How does Worldpay work?

Worldpay’s credit card processing services allow small businesses to accept a variety of types of payments, including:

  • Credit cards.

  • Debit cards.

  • Fleet cards.

  • Commercial cards.

  • Digital and mobile wallets, like Apple or Google Pay.

  • Electronic checks (i.e., ACH transfers).

  • Gift cards.

  • EMV chip cards and contactless payments.

With Worldpay, you can process payments using stand-alone terminals, mobile terminals, smart terminals, POS systems, e-commerce software and payment gateways. Worldpay also offers its OmniFlex product, an all-in-one solution that allows you to accept card-present, card-not-present, real-time, and recurring transactions — whether in-store or online.

To get started with Worldpay, you can contact the company by email or phone for more information. Small businesses in the U.S. or Canada also have the option to get a quote or submit a pre-application on the Worldpay website using their custom quote generator.

How much does Worldpay cost?

Worldpay does not provide upfront pricing — you have to contact the company by phone, email, or online quote generator to get a quote based on your business’s information. Although this may not be an uncommon practice for large payment processors, the lack of transparent pricing can make it difficult to compare the cost of Worldpay with other providers.

Similarly, Worldpay is not clear about the cost of its additional services like OmniShield Assure and the iQ platform — and whether these are included as part of a standard credit card processing solution, or whether they require extra fees.

Finally, online reviews indicate Worldpay favors a tiered pricing structure, which is often costlier than interchange-plus pricing.

Benefits of Worldpay

There are a number of benefits to choosing Worldpay by FIS as your merchant service provider.

  • Has an international reach, serving over 100 countries.

  • Integrates with leading business software solutions, such as BigCommerce and Authorize.Net.

  • Lets you customize the perfect payment options for your business.

  • Allows you to get a quote or submit a pre-application online.

  • Provides 24/7 customer support.

In addition to Worldpay’s credit card processing capabilities, the company offers the following products and services:

OmniShield Assure

OmniShield Assure is Worldpay’s security platform that helps protect your business from data breaches and fraudulent transactions. The platform provides point-to-point encryption to protect your customers’ credit card data from being read by hackers and offers tools to assist with PCI compliance. OmniShield Assure also includes Breach Assist — a feature that reduces your financial liability by providing compensation of up to $100,000 for costs associated with a data breach.

Worldpay iQ

Worldpay iQ is an analytics and reporting tool that allows you to track and manage your payment processing data, giving you insight into your business performance. You can use the iQ platform to view sales data reports and payment processing history, including statements and reconciliation data. You can also manage transaction disputes within the iQ Now app, available for iOS and Android devices.

StoreCard gift card program

Worldpay offers its own gift card implementation program, called StoreCard. With StoreCard, you can build a gift card, rewards and loyalty program, customized to your business needs and budget. Worldpay can provide custom or pre-designed cards with variable or preset values.

With the StoreCard program, you have the option to create digital promotions, automatic rewards and virtual gift cards — depending on your preferences. The program can be integrated with your POS system and includes analytics and online reporting.

Integrations and plug-ins

Having a payment solution that connects with your existing business systems can help streamline your operations. Worldpay integrates with hundreds of POS systems, payment gateways, e-commerce platforms and enterprise resource planning solutions. Although the Worldpay website doesn’t offer a comprehensive list of integrations and technology partners, here are some of the available providers:

  • SwipeSimple

  • BigCommerce

  • Authorize.Net

  • Magento

  • PayPal

  • Oracle

  • Ingenico

  • NCR

Worldpay also offers its FastAccess Funding platform, which allows you to receive your business funds on a debit card within minutes, instead of waiting days for the money to deposit into your bank account. Beyond language indicating this platform serves the gaming industry, little information is available on the Worldpay website regarding this service.

Drawbacks of Worldpay

In spite of the many benefits of Worldpay, there are some significant drawbacks.

  • Lack of upfront pricing.

  • Lack of sufficient product details and transparency on its website.

  • Numerous negative online reviews.

Alternatives to WorldPay

To choose the best payment processor for your business, you’ll want to consider factors such as cost, industry, how you want to get paid, and how you operate (online, in person, etc.). If you’re not sure that Worldpay is the right option for your needs, you might consider the following alternatives:

Credit card processing company

Merchant account provider or payment service provider

Pricing structure

Processing fees

Monthly fee

Merchant account provider.

Interchange-plus

1.92% plus 8 cents average for in-person payments.

N/A.

Payment service provider.

Flat rate.

Starts at 2.6% plus 10 cents per transaction for in-person payments.

N/A, unless using specialty software.

Merchant account provider.

Interchange-plus and a monthly subscription fee.

Interchange fees.

Starts at $99 per month for a subscription.

Payline Data

Merchant account provider.

Interchange-plus and a monthly subscription fee.

Starts at 0.2% plus 10 cents plus interchange for in-person payments.

Starts at $10 per month for a subscription. Must meet a monthly minimum of $25 in processing fees.

Payment Depot

Merchant account provider.

Interchange-plus and a monthly subscription fee.

Starts at 15 cents plus interchange per transaction.

Starts at $79 per month for a subscription.

Payment service provider.

Flat rate.

2.9% plus 30 cents for online payments.

N/A.

Merchant account provider.

Interchange-plus.

0.15% plus 8 cents plus interchange.

$25 monthly fee.

National Processing

Merchant account provider.

Interchange-plus and a monthly subscription fee.

Percentage markups vary from plan to plan.

Starts at $9.95 per month for a subscription.

Billie Anne Grigg contributed to this article.