Community Tax Review 2022: Pros, Cons and How It Compares

Community Tax provides tax relief services that can help people manage their back taxes. Here's how it stacks up.
Apr 12, 2022

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If you need tax relief, you can work directly with the IRS (more about that at the bottom of this review). But if you want professional help, you can work with a tax-relief company such as Community Tax.


Community Tax offers help with getting on a payment plan with the IRS, settling tax bills for less than what's owed, and putting IRS collections on temporary hold. The company also offers tax preparation, bookkeeping and accounting services.

Our take

The bottom line Community Tax covers a wide range of issues, but it won't be cheap.

Investigation fees

Resolution fees

  • $295.

  • NerdWallet users get 50% off investigation fees by using the code NERD50

$3,000 to $5,500 (depending on case specifics).

Pros & Cons

Pros

  • Free initial consultation with no time limits or subject-matter limits.

  • A more flexible refund policy compared with other providers.

Cons

  • Resolution fees can run on the high end versus competitors.

Compare with similar providers

Fees

  • Free initial consultation.

  • $295 investigation fees. (NerdWallet users get 50% off these fees by using the code NERD50.)

  • Average resolution fees run from $3,000 to $5,500.

Services

  • Dedicated case analyst.

  • Phone, email and mail.

  • Refunds possible within 14 days. If negotiations with IRS fail to reduce liability, investigation fees are refunded.

Fees

  • Free initial consultation.

  • $295 investigation fees.

  • Average resolutions fees run from $995 to $5,000.

Services

  • Dedicated case manager.

  • Phone, email, mail and online portal.

  • Refunds available within 15 days of enrollment. After 15 days, refunds are possible but limited.

Fees

  • Free initial consultation.

  • Free investigation phase.

  • Resolution fees start at $500 and run from $1,500 to $5,000 on average.

Services

  • Some case managers are also enrolled agents, CPAs or attorneys.

  • Phone, email and mail.

  • Refunds possible but limited.

Full review

Community Tax provides a variety of tax-relief services that can help people manage their back taxes.

Investigation, or discovery, work — where the company rounds up details to assess the scope of your tax issue — runs $295 for individuals. If you’re seeking tax relief for your business, investigation work will cost $795.

Resolution work — where the company works toward actually resolving your tax issue — costs much more and depends on the particular tax issue. Total resolution fees, which can cover relief measures such as setting up an installment agreement, applying for an offer in compromise or seeking currently-not-collectible status with the IRS, run from $3,000 to $5,500.

Clients are assigned a case advocate to be their primary day-to-day contact and a licensed practitioner who will actually represent them before the IRS.

Community Tax is best for:

  • People who don’t mind working remotely.

  • Taxpayers whose tax issues (and potential tax savings) outweigh the bill.

  • Clients who are sensitive about refund policies.

Community Tax at a glance

Free consultation?

Yes.

Investigation fees

  • $295.

  • NerdWallet users get 50% off these fees by using the code NERD50.

Average resolution fees* (low end)

$3,000-$5,500 (depending on case specifics).

Average resolution fees* (high end)

$3,000-$5,500 (depending on case specifics).

Refundability of fees if IRS denies requests

14-day money-back guarantee. If the firm cannot lower tax client’s tax liability, investigation fees are refunded.

Contact options

Phone, email, or mail.

Dedicated case manager?

Yes, but not necessarily a licensed practitioner.

*Fees depend on individual tax circumstances and the relief action being pursued (e.g., offer in compromise, installment agreement, currently-not-collectible status).

Community Tax features to know

Fees: The company says it offers a free consultation, which can help you decide whether it is for you, and there’s no time limit or topic limit. After that, you’ll pay for the company to diagnose the size and nature of your tax issue, and then more for the company to try to resolve the issue.

Who does the work: Community Tax assigns you a case advocate, and every case has a licensed practitioner as well as a tax preparer, if needed. The company says it requires employees to have a law license, certified public account (CPA) or enrolled agent (EA) designation in order to negotiate with the IRS on your behalf. You can also contact the company by phone, email or mail.

Refunds: Given that most people can get on a payment plan with the IRS (also called an installment agreement), it’s unlikely that this or any other tax-relief company will say there’s nothing they can do for you. But Community Tax gives clients a 14-day money-back guarantee, and it also says that if it's unable to reduce overall tax liability or monthly payments by any amount, it may offer a refund for the investigation fees paid.

Do tax-relief companies really work? Things to know

Before you decide to hire a tax-relief company, here are a few things to know.

The basics

Working with a tax-relief company generally entails two steps:

  1. Investigation, or discovery, work, which involves giving the company legal access to your tax records and information in order to learn how much you owe and understand what the problem is. Tax-relief companies typically charge a fee for this.

  2. Resolution work, which involves the tax-relief company working with the IRS on your behalf to get you on an installment plan, apply for an offer in compromise to pay less than you owe, apply for currently-not-collectible status or figure something else out. Tax-relief companies typically charge a fee for this, too.

You’re not required to hire anybody

If you want to hire a tax-relief company because you don’t have the time or energy to deal with a tax issue, that’s fine. But be aware that it’s not required. There are many things you can handle directly with the IRS to get back on track without having to pay a third party. Some of those things include:

You’re still responsible

Three things here:

  1. Your tax bill doesn’t become the tax-relief company’s tax bill. The IRS will still look to you for answers (and money), even if the tax-relief company loses your paperwork, misses a deadline or messes something up.

  2. The tax-relief company can ask the IRS for a break on your behalf, but that doesn’t mean you’ll get one. The IRS denies more than half of all applications for an offer in compromise, for example. You may still have to pay the tax-relief company (on top of your tax bill), even if the IRS denies the request or gives you just a tiny break.

  3. Take a minute and do some math. Compare the amount you’re hoping to save with the amount you may need to pay the tax-relief company. For example, if you end up paying a tax-relief company $2,000 to reduce your IRS bill by $2,000, you haven’t saved any money.

Is Community Tax right for you?

Community Tax covers all of the bases, but it won’t be cheap. Clients get a list of services covering a wide range of issues, including offers in compromise, installment agreements, currently-not-collectible status and penalty abatement.

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