Jackson Hewitt Tax Resolution Services Review 2023: Pros, Cons and How It Compares

Jackson Hewitt handles many tax issues, and at a competitive price, but it doesn't offer an online portal or in-person help.
Tina Orem
Sabrina Parys
By Sabrina Parys and  Tina Orem 
Edited by Chris Hutchison
Jackson Hewitt Tax Debt Resolution Services Review 2020

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If you need tax relief, you can work directly with the IRS (more about that at the bottom of this review). But if you want professional help, you can work with a tax-relief company such as Jackson Hewitt Tax Resolution Services.

You may know the Jackson Hewitt name when it comes to tax preparation, but the company also has a tax-relief arm that could help you with tax problems.

Our take

The bottom line Jackson Hewitt employs certified public accountants, enrolled agents or attorneys to handle a variety of tax issues for a competitive fee. Unlike other providers, investigation fees for federal tax issues are free.

Investigation fees

Average resolution fees

Free for federal.

$400 on average for state.

Fees start at $500; total typical fees run from $1,500 to $5,000.

Pros & Cons


  • Free investigation phase for federal tax issues.

  • Resolution fees on par with competitors.


  • No state tax resolution help available in Minnesota or New Hampshire.

  • Investigation phase is only free for federal tax issues.

Compare with similar providers


  • Free initial consultation.

  • $295 investigation fees. (NerdWallet users get 50% off these fees by using the code NERD50.)

  • Average resolution fees run from $3,000 to $5,000.


  • Dedicated case analyst.

  • Phone, email and mail.

  • Refunds possible within 14 days. If resolution services cannot be provided following discovery phase, investigation fees will be refunded.


  • Free initial consultation.

  • $295 investigation fees.

  • Average resolutions fees run from $995 to $5,000.


  • Dedicated case manager.

  • Phone, email, mail and online portal.

  • Refunds available within 15 days of enrollment. After 15 days, refunds are possible but limited.


  • Free initial consultation.

  • Free investigation phase for federal debt relief.

  • Resolution fees start at $500 and typically run from $1,500 to $5,000 on average.


  • Dedicated case coordinator.

  • Phone, email and mail.

  • Refunds possible but limited.

Full review

Jackson Hewitt provides a wide variety of tax-relief and resolution services that can help people manage their back taxes.

In 2022, Jackson Hewitt Tax Resolution services began waiving the investigation fee (formerly $399), and it remains free this year. The free federal tax investigation also includes a penalty relief evaluation, and according to Jackson Hewitt, you’re not obligated to use its services after receiving the discovery results. Discovery of state tax issues runs about $400 on average

Resolution work costs much more and depends on the particular tax issue. The company says its fees for things like setting up an installment agreement, applying for an offer in compromise or seeking currently-not-collectible status start at $500 but run from $1,500 to $5,000 on average. The actual fee will be influenced by factors such as the amount you owe (which can create additional work), how many tax returns you still need to file or fix, and what kind of tax resolution you’re looking for.

Like competing firms, Jackson Hewitt will connect you with a case manager who is your primary contact at the company. Case managers facilitate document management and coordinate communication between you and the tax pro. The resolution manager, who is either a certified public accountant, enrolled agent, or licensed attorney, does the bulk of the actual work of representing you before the IRS.

Jackson Hewitt Tax Resolution Services is not available in every state — sorry Minnesota and New Hampshire.

Jackson Hewitt Tax Resolution Services is best for:

  • People who want to work with a national brand.

  • Those with federal tax issues who want to take advantage of a free discovery phase.

Jackson Hewitt Tax Resolution Services at a glance

Free consultation?


Investigation fees

$0 for federal. Typical average fee for state investigations is $400.

Average resolution fees* (low end)

Average fees run from $1,500 to $5,000.

Average resolution fees* (high end)

Average fees run from $1,500 to $5,000.

Refundability of fees if IRS denies requests

Available but limited.

Contact options

Phone, email and mail.

Dedicated case manager?

Yes, but not necessarily a licensed practitioner. The resolution manager, who conducts the representation work, is either an EA, CPA, or attorney.

*Fees depend on individual tax circumstances and the relief action being pursued (e.g., offer in compromise, installment agreement, currently-not-collectible status).

Jackson Hewitt Tax Resolution Services features to know

Fees: If you just want to see what this is all about, Jackson Hewitt offers a free consultation as well as free investigation into your federal tax issues. The free discovery phase includes a diagnosis of your federal IRS tax issues (not state tax issues — that discovery process comes with a fee). Should you decide to pursue resolution with Jackson Hewitt, there are many paths to go down, and the final bill depends on the size of your tax problem, and the route you pursue. Fees start at $500, and average resolution prices range from $1,500 to $5,000.

Who does the work: Jackson Hewitt assigns a "dedicated service group" to you. However, the whole thing is a virtual experience; you don’t meet with your case manager in person. A resolution manager is the one who represents you before the IRS.

Refunds: Jackson Hewitt says refunds are available, but limited.

Do tax-relief companies really work? Things to know

Before you decide to hire a tax-relief company, here are a few things to know.

The basics

Working with a tax-relief company generally entails two steps:

  1. Investigation, or discovery, work, which involves giving the company legal access to your tax records and information in order to learn how much you owe and understand what the problem is. Tax-relief companies typically charge a fee for this.

  2. Resolution work, which involves the tax-relief company working with the IRS on your behalf to get you on an installment plan, apply for an offer in compromise to pay less than you owe, apply for currently-not-collectible status, or figure something else out. Tax-relief companies typically charge a fee for this, too.

You’re not required to hire anybody

If you want to hire a tax-relief company because you don’t have the time or energy to deal with a tax issue, that’s fine. But be aware that it’s not required. There are many things you can handle directly with the IRS to get back on track without having to pay a third party. Some of those things include:

You’re still responsible

Three things here:

  1. Your tax bill doesn’t become the tax-relief company’s tax bill. The IRS will still look to you for answers (and money), even if the tax-relief company loses your paperwork, misses a deadline or messes something up.

  2. The tax-relief company can ask the IRS for a break on your behalf, but that doesn’t mean you’ll get one. The IRS denies more than half of all applications for an offer in compromise, for example. You may still have to pay the tax-relief company, on top of your tax bill, even if the IRS denies the request or gives you just a tiny break.

  3. Take a minute and do some math. Compare the amount you’re hoping to save with the amount you may need to pay the tax-relief company. For example, if you end up paying a tax-relief company $2,000 to reduce your IRS bill by $2,000, you haven’t saved any money.

Is Jackson Hewitt right for you?

Jackson Hewitt Tax Debt Resolution Service can handle many common tax relief needs — and at a competitive price. The investigative stage is also free for your federal tax issues. However, if an online portal or an in-person experience is important to you, it might make sense to look elsewhere.

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