What Is Marriott Ambassador Service?

Marriott Ambassador Elite members can call an exclusive concierge service.
Sally French
Michael Friedman
By Michael Friedman and  Sally French 
Edited by Meghan Coyle

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Marriott Ambassador Service is a highly personalized customer service offering for those who have reached Marriott Ambassador Elite status — the highest level in the Marriott Bonvoy loyalty program. And though earning Marriott Ambassador Service isn't easy, it can be worth it to make your stay more personalized.

How to earn Marriott Ambassador Service

Ambassador Service is one of the many perks of holding Ambassador Elite status. To earn it, there are two things you need to do:

  1. Stay 100 qualifying nights.

  2. Spend $20,000 in qualifying spending in one calendar year.

Due to the pandemic, the 2021 requirement has been reduced to $14,000 in annual qualifying spend, though that will return to $20,000 in 2022.

Benefits of Marriott Ambassador Service

Customer service needs

Skip the hold music and automated answering machine. Ambassador Service is meant to make travel easier for the most valued Bonvoy members. You get the exclusive Marriott Ambassador customer service phone number, connecting you with a Marriott Ambassador to take care of all your customer service needs. Because you'll be dealing with a single ambassador or team of ambassadors, you'll have an advocate at the company.

For instance, if you're trying to use your Suite Night Awards to upgrade your stay, the ambassador can call the hotel on your behalf and try to secure the room.

Trip personalizations

If you want to personalize your experience with a special request or a particular amenity, your ambassador can work on your behalf to make it happen. For example, if you're celebrating Valentine’s Day with someone special, your ambassador can work with the concierge to find a local florist. Allergic to a particular food? They can help keep the peanuts out of your room.

Since all Ambassador Elite members receive a welcome gift when they check in for a qualifying stay, having someone who knows your tastes can ensure that you’ll get something you want.

Problem resolutions

The most important role of an ambassador, though, is problem resolution. Many of us are all too familiar with the frustration of having something go wrong, like missing points or a problem with your stay. Finding the person who can actually resolve your frustrations can be the most difficult step toward getting them fixed.

Ambassadors are Marriott’s most talented representatives, so you'll have someone on the phone who can actually get you a helpful solution. Your ambassador can handle all the internal Marriott issues on your behalf and get back to you when they have an answer. It’s much less of a hassle than waiting on hold for a half hour, only to get transferred to a different person when you finally get through.

How has COVID-19 affected Marriott Ambassador Service?

Marriott’s Ambassador Service is still available during the pandemic, but for now, your needs will be handled by a team of ambassadors instead of a single ambassador. But it may be more important now than ever to have a team working for you, given how rapidly conditions change at hotels.

Here’s a silver lining: Marriott Ambassador Elite status is easier to earn this year. The 2021 requirement has been reduced to $14,000 in annual qualifying spend, a figure that will return to the usual $20,000 in 2022.

What are the other benefits of Ambassador Elite status?

Marriott Ambassador Service is just one benefit of holding Ambassador Elite status. Some of the best benefits of this posh tier include:

  • Your24: You get to choose your 24-hour check-in and checkout time, which might be helpful should you have a super late flight or want to time your trip to maximize amenity usage, like a noon jaunt to the pool.

  • Bonus points on stays: You’ll earn 75% more points than general members on every eligible hotel purchase.

  • Room guarantee: Marriott promises to have a room available to you as long as you book by 3 p.m. up to 48 hours prior to arrival.

  • Lounge access: Assuming your hotel has a lounge, you’ll get full access to it.

If you're a Marriott Ambassador Elite member

Sure, spending $20,000 in a year at Marriott to reach Ambassador Elite status is no easy feat, but at least Marriott will treat you like royalty if you do.

Once you’ve reached the highest status in the Marriott Bonvoy program, Marriott Ambassador Service can make your travel a lot easier. Whether your ambassador is answering the phone right away, making sure that your needs are met or solving a problem, it’s not too shabby to have someone at the company working for you personally.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2023, including those best for:

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