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Adverse Action Notice: Find Out Why a Creditor Said No

Credit Score, Personal Finance
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Adverse Action Notice: Find Out Why a Creditor Said No

A bad credit score can keep you from getting credit, but a good credit score doesn’t guarantee you’ll be approved.

Getting turned down for a loan or card can come as a shock, especially if you’d been tracking your credit score and felt confident it was in good shape. But the three digits of your credit score, important as they are, aren’t the whole story.

Federal law requires you be given an “adverse action notice” when you are denied credit. That notice can serve as a blueprint for what to do before you apply again.

Here are some reasons you might receive an adverse action notice, what the notice will tell you and what to do next.

Debt and income

Several factors can result in a credit denial, according to Rod Griffin, director of public education for credit reporting agency Experian.

Lenders and card issuers look not only at the likelihood you’ll repay based on past actions — that’s what your credit score indicates — but also whether you have enough money to pay new obligations. Among the reasons a creditor might turn down an application:

  • Too little income to support the payment.
  • A high debt-to-income ratio, which indicates your existing debts leave little room in your budget for a new payment. A ratio below 20% is considered excellent. One above 50%, especially if a lot of it is credit card debt, is a signal you should explore debt relief options rather than take on more obligations.
  • You co-signed a loan or credit card. Even if the person you co-signed for is faithfully making on-time payments, creditors still view it as your debt obligation and factor it into your debt-to-income ratio.
  • Little or no work history, such as if you are new to your current job or to the workforce.
  • Irregular or seasonal income.
  • Excessive recent credit inquiries, which may be seen as a sign of financial distress. (But note that checking your own credit doesn’t count as a credit inquiry.)

Past payment behavior

Creditors, particularly some credit card issuers, may say no if you were a customer before and didn’t pay as agreed — for instance, if you had delinquent payments or had the debt erased through bankruptcy.

Even after a bankruptcy has aged off your credit report, it might still show up in a financial institution’s account records. That institution is not obligated to extend credit to you.

How an adverse action notice can help you

It’s tempting to just crumple up that letter or delete that email. Instead, use it to get a better outcome next time.

The creditor who turned you down can provide the notice in writing or over the phone. If the notice was oral, you can request a written copy. The notice must include:

  • The specific reason or reasons for denial.
  • Which credit reporting agency supplied the information the creditor used to make the decision and how to contact that agency.
  • Notice of your right to a free credit report from the agency whose data was used, if you request it within 60 days; that’s in addition to the one free credit report you’re entitled to get annually from each of the three major credit reporting agencies.
  • Your right to dispute the information used to make the decision.
  • Your credit score, if it was used in the decision. The credit score will include “reason codes” that explain why it wasn’t higher.

First, follow the instructions on how to get a free credit report, so you can check it yourself. Mistakes on your credit report can lower your score, so dispute any errors you see.

Then, deal with the reasons you were turned down.

Address why the creditor denied your application

You have three options:

Act: You may be able to directly address some roadblocks. For instance, if your debt-to-income ratio was too high, you can focus on paying down a credit card or loan balance before applying again.

Wait: Some obstacles — such as having too little payment history or too short a work history — can be removed simply by waiting a bit before reapplying.

Change your target: Some reasons you were turned down will signal you need to change what you’re applying for. If your income is too low for the amount you hoped to borrow or your score is well below those typically accepted for a particular credit card, look for a more realistic target.

Check to see what credit scores are typically required for specific credit cards, or match your personal loan or auto loan to your credit standing.

Every credit application can cause a small, temporary dip in your credit score, so use the adverse action notice as a guide to polishing your credit profile before you apply again.

Bev O’Shea is a staff writer at NerdWallet, a personal finance website. Email: boshea@nerdwallet.com. Twitter: @BeverlyOShea.